IT Support Associate II

  • Governors State University
  • 1 University Pkwy, University Park, IL 60484
  • Feb 14, 2020
Full time   Computer & Web Services, Info Technology

Job Description

Position Information

 

Position Type Civil Service
Classification Title IT Support Associate II
Position's Functional Title IT Support Associate II
Position Start Date 03/16/2020
Position End Date (if temporary)  
Position Summary

Governors State University seeks to fill the position of IT Support Associate II for the Information Technology Services Department. The primary focus of the IT Support Associate II may be in the areas of computer operations such as: repair, imaging, deployment, user and desktop support (hardware and software), and service desk operations. The incumbent will perform a variety of level 2 information technology support duties to ensure smooth delivery of technology services such as but not limited to computer imaging, delivery, repair and installation, printer deployment and repair, monitoring service desk ticket que, creating and resolving tickets, and others as assigned. The IT Support Associate II will monitor, operate, coordinate, assist and train others in the operation of computer hardware, software, and peripherals in order to achieve desired results. He/She will work independently with minimal supervision and may assist in training, scheduling and distributing work of other staff members, student workers, casuals, and temporary workers. The incumbent will be required to periodically update the supervisor on the status of projects and technical issues. The IT Support Associate II will exercise judgment and creativity in selecting and applying procedures correctly, and determine when to refer problems to the supervisor or the next level of support. This position may provide information and training to students, staff, faculty, or general public on established policies and procedures, or services provided.

Starting Salary: up to $55,000.00

GSU OFFERS A HIGHLY COMPETITIVE BENEFITS PLAN which includes: Medical, Dental, Vision, State Retirement Benefits, Life Insurance, Tuition Waiver, and a generous paid time off package consisting of vacation, sick days, and company paid holidays.

Minimum Qualifications

REQUIRED: COLLEGE/UNIVERSITY TRANSCRIPTS, WHICH INCLUDES THE EARNED DEGREE AND CONFERRED DATE MUST BE ATTACHED FOR CONSIDERATION OF THIS POSITION (See “Special instructions to applicants” section below)

1. High School Graduate or Equivalent

2. Any combination totaling one year from the following categories:
A. progressively more responsible work experience in an Information Technology (IT) related position
B. college course work which included Information Technology (IT), or closely related discipline, as measured by the following conversion table or its proportional equivalent:

*60 semester hours or Associate’s Degree equals one year

3. Additional education, training, and/or work experience in an area of specialization inherent to the position may be required

Preferred Qualifications

- Experience working in a higher education environment
- CompTIA Certifications such as, A+ Certification, Network+, Security+, etc.
- Microsoft Certification such as, MCSA, MOS, MCSE, etc.
- Other Industry Certifications such as Linux, Apple/Mac, Ivanti, etc.

Posting Date 02/07/2020
Closing Date 02/22/2020
Open Until Filled Yes
Posting Number CS0402P
Type of Search External
Quicklink for Posting http://employment.govst.edu/postings/5034
Employee ID  
Department  
Special Instructions to Applicants

DOCUMENTATION REQUIREMENT:
For consideration, applicants are required to attach the following:

1: All College/University Transcripts (use “Transcripts” or “Other” to attach document)

2: Online Application – Must be fully completed, include all dates of employment, employment status (full-time or if Part-time, include percentages; ex- 50% 60%), job duties and responsibilities (full details)

3: Cover Letter

4: Resume

5: A list of three Professional References (We will only contact your references if you are a finalist)

6: Other documentation, licenses, certifications, or etc.

RESIDENCY REQUIREMENT:
Illinois residency required within 180 days of hire date.

CREDENTIAL ASSESSMENT EXAM DETAILS:
This vacancy involves a Credential Assessment Examination which consist of a review and rating of the applicants Education, Experience, Licenses, and other qualifications. Applicants are required to provide electronic documentation as listed above to verify that the minimum qualifications for this position has been met.

VETERAN’S PREFERENCE POINTS:
Veterans may be eligible to receive additional points on a passing final examination score. To determine eligibility, submit one of the following documents to the Department of Human Resources:

1: Department of Defense – DD214/DD215
2: National Guard – NGB22 Form
3: Discharge Orders
4: Reserves – DD256 Discharge Certificate

Notes: Documentation must be received by the closing date of this posting

Application Details

When inquiring or applying for this job opening, please also reference AcademicCareers.com

Applicants with dual-career considerations can find university jobs such as professor jobs, dean jobs, chair / department head jobs, and other faculty jobs and employment opportunities at Governors State University and at other institutions of higher education in the region on www.AcademicCareers.com

 

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