Customer Relationship Analyst

  • Georgia Southern University
  • Statesboro, GA, USA
  • Feb 08, 2020
Full time   Other Administrative Positions

Job Description


Customer Relationship Analyst
Georgia Southern University

Requisition Number: STA002646

Department: 3900623100-Student Technology Fee

Position Status: Full-Time

Position Summary:
IT Service & Delivery. The Customer Relationship Analyst provides desktop computer support for hardware, software, peripherals, and services across Windows and Mac operating systems; consults and trains cross-functional University team members to keep systems running smoothly across campus.

Essential Functions
  • Performs related duties as assigned to support the mission of the University.
  • Installs and configures PC and Macs across the University.
  • Troubleshoots computer and technology system issues.
  • Documents, tracks, assigns, and escalates tickets assigned to customer base.
  • Maintains equipment inventory.
  • Performs routine and ongoing hardware and software maintenance.
  • Stays abreast of new technologies.
  • Communicates solutions to customers.
  • Supervises and trains student workers.
  • Recommends preventive measures and respond to incidents.

Georgia Southern University is a Tobacco and Smoke-Free Community.

Minimum Education Required:
High School Diploma or equivalent; CompTiA A+ and Network+ certified within first 180 days of employment

Could a level of job-related experience higher than the minimum required for the position substitute for the minimum level of education?: No

Minimum Experience Required:
Three or more years of related work experience

Could a level of education higher than the minimum required for the position substitute for the minimum level of job-related experience?: No

Knowledge, Skills & Abilities:
Effective communication (verbal and written), organization and human relations skills; ability to work well in a diverse environment; proficiency with computer and Microsoft Office Applications software including word processing, spreadsheets, and databases; legally authorized to work in the United States; successful completion of background investigation prior to employment

Preferred Education:
Bachelor’s Degree

Preferred Experience::
Five years of related work experience, to include customer service experience

Salary Range: $33,300 - $41,600

Job Open Date: 02/07/2020

Job Closing Date: 2/28/2020

Special Instructions Summary:

To apply, visit:

Georgia Southern University provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the Americans with Disabilities Act to participate in the search process should notify Human Resources: (912) 478-5468 or HR-TDD: (912) 478-0791.

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Application Details

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