IT Specialist

  • Salk Institute for Biological Studies
  • La Jolla, San Diego, CA, USA
  • Jan 08, 2020
Full time   Computer & Web Services, Info Technology

Job Description

 


Job #: G620


Posted Date: December 17, 2019


Closes On: Open Until Filled


Job Title: IT Specialist


Status: Regular Full Time


Benefits Eligible: Yes


Laboratory/Department: Information Technology


The IT department operates and maintains the Institute's core computing infrastructure and provides technical support services to labs and administrative departments.


Position Description:

Provides support to end users on a variety of issues in a unique BYOD (bring-your-own-device) environment. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Resolves issues using language that conveys technical information to non-technical end-users. Documents, tracks and monitors the problem to ensure a timely resolution. Collaborates/escalates with IT colleagues when necessary to resolve issues.


Education:

Required:

  • BS or BA in computer science or a related technical field or equivalent combination of education and experience.


Experience:

Required:

  • +2 years of desktop, laptop and server equipment experience.
  • +2 years of applications and macOS and Windows operating systems experience.
  • +1 year of experience working at an IT Help Desk or experience providing IT support services to clients using a ticketing system.

Preferred:

  • Experience installing computer workstations, including desktops and laptops, printers, scanners, copies, handheld devices and other equipment.


Special Requirements:

  • Must be willing to work in an animal-related research environment.
  • Satisfactory completion of the Institute’s background investigation.


Physical Requirements: This position requires constant grasping, hearing, keying, seeing, talking, analyzing, communicating, reading, reasoning, writing and working inside.
 

Application Details

When inquiring or applying for this position, please also reference AcademicCareers.com

Applicants with dual-career considerations can find university jobs such as professor jobs, dean jobs, chair / department head jobs, and other faculty jobs and employment opportunities within the Dallas County Community College District and at other institutions of higher education in the region on www.AcademicCareers.com

Application Deadline

Open Until Filled