Technology Support Specialist
1/21/2020 11:59 PM Pacific
Under the direction of the Area Administrator or assigned supervisor, perform end-user, technical, printing, classroom/ instructional and clerical support in assigned area; assist in the development and implementation of support materials, training programs, research tools, and support services based on the needs of the Department.
Assist users in the operation of various technology systems, to include computers, software and systems, peripherals, and other office and classroom/ instructional equipment; demonstrate the use of equipment and explain operational techniques; install and configure software, relocate equipment, enable network connectivity, security, troubleshooting; assist users with proper use of software and equipment; assist with other related technology services as required.
Install, adjust, maintain, and perform minor repair to a wide variety of computer, audiovisual, video, and related electronic equipment; inspect, troubleshoot, and diagnose electronic and mechanical failure or malfunctioning of equipment; disassemble equipment and replace defective parts; identify the need for major repairs and those covered under warranty.
Serve as a help desk resource to faculty, staff and administrators with respect to campus technology services, projects and other functions. Provide support to faculty who want to develop instructional web sites, online course materials, instructional technology applications, and systems. Provide trainings and workshops as required. Actively participate in planning sessions and project meetings. Prepare and manage work orders as related to assigned work area, and provide direct support to students, faculty, and staff via phone, email, work order, and in person.
Perform a variety of clerical duties in support of assigned area, including but not limited to maintaining records of work performed and inventory control; prepare and generate reports and records as needed (i.e. prepare billing reports, track printing costs and needs, monitor systems and equipment usage reports, etc.)
Organize, facilitate, and coordinate the campus printing and duplication process; ensure accurate and timely completion of projects and work order requests. Collaborate with vendors and other personnel with respect to technical support and services agreements in assigned functional area; facilitate and coordinate the delivery and implementation of products and services.
Instruct and assist faculty, staff, and students in the use and care of computer and audiovisual equipment; set up and operate audio/ video systems for the support of instructional activities and special events; deliver and pick up equipment from various locations on campus.
Train and provide direction to student workers as assigned; assign and review student work.
Perform related duties as assigned.
Please click here to view the full job description.
EDUCATION AND EXPERIENCE:
Any combination equivalent to: AA or AS degree in computer science, information systems, or related field or a minimum of three (3) years of experience training users and providing direct end-user technology support in an enterprise environment.
IMPORTANT: To be considered for the position applying for, applicants must submit the required items by the deadline, which include: online IVC application, current resume, and ALL unofficial transcripts (transcripts must show degree was awarded or conferred with a completion date). All attachments will be uploaded into the online application. Applications which do not include all of the required materials will not be forwarded to the screening committee for consideration. Materials submitted become property of the District and will not be returned, copied, or considered for other openings.
Initial salary placement is normally at Step 1, no higher than Step 3. Please click here to review current salary schedule.
Imperial Valley College is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status.
There are no benefits offered for this position.
Please answer the following questions specifically and completely. These supplemental questions will be used with other application materials to screen applicants for interview. Applicants should submit at least one well-developed paragraph for each pf the supplemental questions. Answers should be thoughtful, substantive, carefully edited and may be much longer than one paragraph. If your response exceeds the maximum 600 character limit, you may continue your response by attaching an additional typed document. Please make sure to identify the questions by number. I have read and understand the above statements.
Supplemental Question A: Please describe what you consider to be the most important qualifications you have that would especially qualify you to fulfill the responsibilities of this position.
Supplemental Question B: What values or qualities would you bring to Imperial Valley College that would make a positive contribution to the campus?
Supplemental Question C: How would you ensure inclusiveness and diversity in your daily activities?
To apply, visit https://www.governmentjobs.com/careers/imperialedu/jobs/2674454/technology-support-specialist
The Imperial Community College District is committed to the principles of equal employment opportunity and will implement a comprehensive program to put those principles into practice. It is the District's policy to ensure that all qualified applicants for employment and employees have full and equal access to employment opportunity, and are not subjected to discrimination in any program or activity of the District on the basis of ethnic group identification, race, color, national origin, religion, age, sex, gender identity, physical disability, mental disability, ancestry, sexual orientation, language, accent, citizenship status, transgender status, parental status, marital status, economic status, veteran status, medical condition, ancestry, political or organizational affiliation, or on the basis of these perceived characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics. The District will strive to achieve a workforce that is welcoming to men, women, persons with disabilities and individuals from all ethnic and other groups to ensure the District provides an inclusive educational and employment environment. Such an environment fosters cooperation, acceptance, democracy and free expression of ideas.
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