Job Description
University of Idaho
Student Technology Center Manager
Location: Moscow
Division/College: Information Technology Services
Employee Category: Exempt
Pay Range: $55,000 annually or higher depending on experience and education.
FTE: 1
Full/Part Time: Full Time
Position Summary:
Under the direction of the Deputy Director of Student and Technology Operations Support, the Student Technology Center manager and the designated team provides statewide student technical support, ID card service, and student computer lab maintenance, in support of the University of Idaho's teaching, learning and research mission. This team works with other OIT support teams to identify solutions, work with vendors, and ensure delivery of IT equipment, software, and services.
This manager is responsible for developing, implementing and cultivating statewide technical support solutions for university students. The STC Manager is also responsible for ID card services. They will also manage, develop, and motivate the Student Technology Center Team to provide excellent support. This position reports to the Deputy Director of Student and Technology Operations Support.
Duties may include:
- Leading, managing and developing the Student Technology Center Team
- Developing and maintaining ID card processes and standards
- Overseeing the delivery of student technical support to the University
- Develop performance indicators for reporting related to services
- Monitoring customer feedback for continuing process improvement
- Manage relationships with other U of I departments and affiliates
- Maintain reports and data to support fiscal responsibilities
- Working with and being an active member of the OIT leadership team
- Ensure Student Technology Center responsibilities and tickets are completed in a timely manner
- Other duties as assigned
Minimum Qualifications:
- High School Diploma or equivalent
- Four years of technical support experience
- Two years supervisory experience in a customer service role
- Working with teams to accomplish shared goals
- Experience working with and communicating with external departments or vendors
Preferred Qualifications:
- Bachelor’s degree in a supporting field.
- Demonstrated experience with assignment coordination and staff management, service delivery processes, intra/inter-team communications, budgeting, and measures/metrics.
- Strong customer service orientation with the commitment and drive to provide “first class customer service and support”.
- Excellent organization and attention to detail.
- Experience working with fiscal practices with a basic understanding of budget management.
- Experience in Higher Education.
- Demonstrated experience using verbal and written communication skills and the ability to communicate with a variety of audiences.
Physical Requirements & Working Conditions:
- Ability to lift, carry, or otherwise move equipment weighing up to 50 pounds indoors and outdoors.
Ability to lift, carry, or otherwise move equipment weighing up to 50 pounds indoors and outdoors.
Required Licensures, Certifications or other
Posting Number: SP003841P
Posting Date: 03/16/2023
Closing Date:
Open Until Filled: Yes
Special Instructions:
Open until a sufficient pool of candidates is identified. Applications received on or before March 30, 2023, will receive first consideration.
Applicants: In your letter of qualification, using details and examples, please address all of the required and preferred qualifications for this position and how your experience and skills align.
Background Check: Applicants who are selected as final possible candidates must be able to pass a criminal background check.
To apply, please visit: jobs.uidaho.edu
EEO Statement
University of Idaho is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer.
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Application Details
How to Apply: Please click the "Apply Now" button below or visit: https://uidaho.peopleadmin.com/
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Applicants with dual-career considerations can find university jobs such as professor jobs, dean jobs, chair / department head jobs, and other faculty jobs and professional and administrative staff employment opportunities at the University of Idaho and at other institutions of higher education in the region on www.AcademicCareers.com
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Why U of I?
Are you brave and bold? Come be a part of the Vandal family!
Diversity
The University of Idaho is committed to promoting access and inclusion, which is supported by the Office of Equity and Diversity. A variety of programs, services and policies promote our diversity initiatives and contribute to a respectful, responsive environment that supports the entire university population.
Benefits
We offer a competitive benefits package that includes core benefits such as medical, dental, and vision, as well as retirement and other exciting supplemental benefits that enhance the employment experience and life at U of I.
Work/Life Balance
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Employee Assistance Plan: Benefit Services offers a robust employee assistance program that is free and confidential. It provides eligible employees and their families with the opportunity to discuss personal problems with a professional counselor, receive unlimited telephone and Internet access to resource and referral information and obtain other self-help information.
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Time Away from Work: The university offers a generous paid time off package for benefit-eligible employees, as well as 12 paid holidays a year.
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Lactation Rooms: Designated locations across campus offer private rooms and resources for mothers to breastfeed or pump.
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Campus Recreation: Student Recreation Center memberships are available to board-appointed U of I faculty, staff and their spouses. Employees must use payroll deduction for memberships.
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Eligible employees can purchase wellness passes for the Student Recreation Center using payroll deduct.
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Events: Check out what university events are being offered, including seminars, classes, arts/entertainment, and social gatherings.
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Educational Resources: Benefit-eligible employees and their families can enroll in University of Idaho courses at discounted rates using the education benefit.
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U of I Children's Center: University employees have access to a year-round, child-centered child care center, conveniently located on campus. Fees vary depending on age and schedule.
About the area
Located in the beautiful rolling hills of the Palouse, Moscow is a great place to live, work and play! In addition to housing our residential campus, this safe, close-knit community offers amazing restaurants, arts and entertainment, shopping, recreational activities, and breathtaking natural beauty.
Area Resources:
The University of Idaho also provides state-wide impact through other campus locations including:
If you have any questions about pursuing a career at U of I, contact employment@uidaho.edu or 208-885-3611.