Reporting to the Vice President for Student Affairs, the Director of Financial Aid (DFA) is a dynamic and dedicated professional responsible for overseeing a seamless financial aid operation and providing superior service to a diverse group of financial aid applicants, their families, and members of the Baltimore City Community College (BCCC) Community. The DFA supports and actively participates in the college's major initiatives for process improvement in rendering financial aid student services.
The DFA serves as a member of the Student Affairs Leadership Team (SALT), contributes to Strategic Enrollment Management (SEM) planning, and is responsible for the implementation and execution of financial aid advisement, policies, procedures and guidelines. The Director manages the distribution of funds to applicants and enrolled students in compliance with current federal, state, and institutional guidelines. The Director is responsible for maintaining Title IV Participation Agreement with the U.S. Department of Education and ensures compliance. Further, the Director works in concert with The Registrar and other personnel in overseeing the appeals process for Satisfactory Academic Progress (SAP). The Director of Financial Aid must be well versed in ensuring quality customer service and delivery of student aid to a diverse student population, participating in strategic initiatives to support enrollment goals, overseeing quality assurance activities, and sharing responsibility in working with an integrated student information system.