Enrollment Operations Processor/ Generalist

Enrollment Operations Processor/Generalist

General Statement of Duties

Primary responsibility for manual/computer input for the new student inquiries and student application data and documents. Reports directly to the Director of Enrollment Operations.

Distinguishing Features of the Position

Performs administrative and clerical along with importing and data management duties and employs the complete capabilities of the admissions computer systems to maintain the initial inquiry/application admissions process.

Examples of Duties (illustrative only)

• Systems inputting of admissions inquiries and applications.

• Maintenance of inquiry data, daily status check of new inquiries and applicants and ensuring data integrity.

• Managing admissions office phone calls.

 • Assist in monitoring and responding or forwarding emails in the general email accounts.

• Daily maintenance of Transcripts and other application materials including updating students records in the CRM and scanning into document management system.

• Data input of student’s transcript courses into system for transfer of credit evaluations.

• Oversee the flow of application processing is at a steady and efficient pace.

• Assist university recruiters on file status.

• Assist in the processing of student’s acceptances and acceptance letters along with other letter communications sent.

• Assist director of enrollment operations with the maintenance of admissions office CRM and other computer systems including importing of student applications and inquiries, communications management, duplicate detection and reporting.

• Answering general questions on student’s applications materials.

• Other duties and assignments as required or added.

Required Knowledge, Skills and Abilities

 • Strong Experience with fundamental word processing, spread sheet and email applications (e.g. MS Word, Excel and Outlook).

 • Knowledge and experience with database and CRM systems and the importing of data, troubleshooting issues and reporting.

• Strong attention to detail and analytical thinking skills to recognize and discover data issues.

 • Experience producing formal written communications by email or print making use of proper grammar and punctuation.

• Strong knowledge of customer service principles.

• Ability to understand and carry out complex oral and written instructions and related policies.

• Computer data entry knowledge and ability to perform data entry quickly and efficiently, and work in a fast-paced office environment.

 • Must be able to work well in a team environment and interact professionally with coworkers.

• Must be able to clearly and calmly communicate complicated information to prospective students and families.

Acceptable Training and Experience

 • Graduation from a standard senior high school which must have included or be supplemented by a course in typing and one year of satisfactory office experience; preferably a minimum of college level associates degree.

• Previous experience working in an office setting requiring data entry in a database or CRM system

. • Previous work experience in a college setting.

• Customer service experience/training.

• Working with MS Office and other computer applications

D’Youville University continues to grow its commitment to Diversity, EQUITY, and Inclusion. Remaining true to the teachings of our Patroness, St. Marguerite d’Youville, we seek to selflessly and compassionately contribute to humanity by improving the lives of individuals and society through education. D’Youville University was founded to extend a hand to those in need and equip them, through education, with the skills necessary to change the world.

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