HRIS Support Analyst (Confidential Technical Support II) - Office of Human Resources/HRIS

$4,584 - $5,417 monthly
  • San Francisco State University
  • San Francisco, CA, USA
  • Jan 24, 2023
Full time Computer & Web Services, Info Technology Human Resources & Affirmative Action

Job Description


HRIS Support Analyst (Confidential Technical Support II) - Office of Human Resources/HRIS

Job No: 521967
Work Type: Staff
Location: San Francisco
Categories: Confidential, Administrative, Probationary, Full Time

Working Title

HRIS Support Analyst

SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing

San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.


Office of Human Resources/HRIS

Appointment Type

This is a two-year probationary position.

Time Base

Full-Time (1.0)

Work Schedule

Monday through Friday, from 8:00 am to 5:00 pm

Anticipated Hiring Range

$4,584.00 - $5,417.00 Per Month ($55,008.00 - $65,004.00 Annually)

Salary is commensurate with experience.

Position Summary

Under the general direction of the Associate Director of HRIS, the HRIS Support Analyst will provide consultative support for the development and advancement of the HRIS division. The incumbent will provide support as help desk tier 1 in the HR Service Client Center (ServiceNow). In this role, the incumbent will process, review, and audit in the PIMS (SCO) and HR PeopleSoft database systems; respond to adhoc report/query requests; assist with the administration of security for the entire campus community; assist with technical issues.

Under the direction of the Associate Director of HRIS, the incumbent will conduct typical day-to-day operations including but not limited to troubleshooting ServiceNow tickets, following up on user callbacks, and ongoing internal support for Human Resources staff and division leads.

Position Information

HRIS Security Analyst

  • Provision security access and removal of users / user roles to the HRMS system.
  • Administer the addition to and removal of HR staff to authorized share-drives.
  • Assist in the implementation and advancement of HRIS programs in relation to strategic goals of the HR
  • Independently develop process documentation for HRIS procedures.
  • Proficiency using standard software packages
  • Knowledge of data administration principles and techniques.
  • Basic knowledge of data and file structures, database systems and related utilities, operating systems, and communication interface programs.
  • Demonstrated interpersonal and communication skills in working with users to interpret needs and provide appropriate solutions.

Human Resources Information Systems Help Desk

  • Log issues and update help desk-tracking system; evaluate call/email tickets to direct client to appropriate subject matter expert.
  • Follow through on issue resolution and report to internal/external end users.
  • Human Resources equipment setup/installation and maintenance; equipment loan scheduling.

HRIS Reporting and Audit Functions

  • Develops and maintains audit queries; reviews and completes ad hoc external and internal data requests.
  • Create and utilize information-based tools and databases to complete requests; review and provide reports.

Other Duties as Assigned

Preferred and Required Qualifications

Minimum Qualifications

1-2 years' experience using common software packages, equipment platforms, database systems, human resources/payroll/benefits systems and applications; Bachelor's Degree in Information Systems, Computer Science, or equivalent combination of education and experience.

Basic experience and knowledge of database systems, Microsoft Office Suite, networking, helpdesk services, Windows OS (XP -> 10) and MAC OS (Yosemite -> X), Browsers (Chrome, IE, Firefox, and Safari).

Working understanding and knowledge of PeopleSoft HCM modules and Campus solutions

Ability to work independently on a broad range of technical issues; communicate with all levels of campus community inclusive of technical and non-technical users; ability to work in a team environment. Ability to communicate with, train, and educate others who have minimal technical knowledge. Excellent verbal and written communication skills

Preferred Qualifications

Bachelor's Degree in Information Technology or Information Systems and 3 years' experience utilizing HRMS systems, preferably Oracle PeopleSoft; Basic knowledge and skills in report generation and data analysis; Security access provisioning.

Application Details

Pre-Employment Requirements

This position requires the successful completion of a background check.

Eligibility to Work

Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.


Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.

Employment Requirement

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at and questions may be sent to

Additional Information


Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations.

The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.

To apply, visit

Jobs at San Francisco State University.

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