Drexel Co-OpUniversity Overview
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for the latest information. Posted Job Title
Drexel Co-OpJob Profile Title
Temporary Employee - Co-op WorkerJob Description Summary
Temporary Employee - Co-op WorkerJob Description
The Drexel Co-op's role is to diagnose and resolve technical problems with computing hardware, software, and network services, and complete project work as assigned. You will strive to create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution, communicating promptly on progress, and handling clients with a client-focused professional attitude. It is your job to ensure the end-to-end customer experience is as positive and pleasant for those we work with and for. You will work in a dynamic, fast-paced environment providing support over the phone, through our ticketing system, and via in-person interactions. You must be able to listen to and apply instructions, be willing to learn, have good written and oral communication skills, and work well both independently and as a team. Your responsibilities will include: Troubleshooting hardware and software issues on Windows and macOS Providing support for AV equipment, printers, mobile devices, software, and network configurations Receiving and configuring new and existing computer systems to deploy to staff Creating, managing, and solving tickets for client needs using Zendesk Updating internal & external knowledge-base articles Delegating tasks and projects to workstudy students and taking ownership of their completion Working closely with full-time staff to provide excellent first-tier support Other duties as assignedJob Location - City, State
Philadelphia, PennsylvaniaDepartment / School
Wharton SchoolPay Range
$7.25 - $155.75Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.Special Requirements
Background check may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/Tangen-Hall---6th-Floor/Drexel-Co-Op_JR00060128Copyright ©2022 Jobelephant.com Inc. All rights reserved.
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