IT Project Leader, Wharton Computing (Hybrid Eligible)

  • University of Pennsylvania
  • Philadelphia, PA, USA
  • Dec 15, 2022
Full time Computer & Web Services, Info Technology

Job Description


IT Project Leader, Wharton Computing (Hybrid Eligible)

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

COVID-19 vaccination is a requirement for all positions at the University of Pennsylvania. New hires are expected to be fully vaccinated before beginning work at the University. For more information about Penn's vaccine requirements and the use of Penn Open Pass, visit the Penn COVID-19 Response website for the latest information.

Posted Job Title
IT Project Leader, Wharton Computing (Hybrid Eligible)

Job Profile Title
Information Technology Project Leader

Job Description Summary
Reporting to the Senior IT Director, this position will support the strategic implementation of information technology by the faculty and staff of Academic Departments, and other associated centers.

Job Description

As a key IT contact and point of escalation, the successful candidate provides technology expertise to advocate for IT solutions and services needed to ensure departmental stakeholders meet their operational goals.

This candidate may also recommend and develop new solutions that integrate technology initiatives to improve staff efficiency and effectiveness. These solutions may include but are not limited to, in-house applications, course management applications, and desktop management services such as Big Fix. Working within a dedicated team of other Strategic Partners, the IT Project Leader promotes Wharton Computing's vision, value, services, and capabilities. Individuals in this role must be able to communicate clearly, listen, troubleshoot and achieve results using strong interpersonal skills.

The successful candidate will:

  • Provide IT project management.
  • Work closely with stakeholders, IT team, consultants, and vendors.
  • Plan/coordinate implementation and migration to new services including configuration, testing, and change management.
  • Participate in meaningful team meetings where input is always encouraged and creativity is always required.
  • Influence departmental goals.
  • Provide third-tier support for desktop and laptop hardware and software, printers, mobile devices, and network configuration.
  • Work with the Wharton Computing staff to provide high security and availability of information resources, and to connect users to the appropriate resources to meet teaching, research, and operational goals.
  • Advise on purchasing decisions, deploy, support, and maintain desktop and laptop computers.
  • Provide quantitative and qualitative research support to faculty, visiting researchers, and Ph.D. students.
  • Maintain and manage positive working relationships with internal customers as well as other technical groups within the School and the University.
  • Engage with Wharton Computing leadership and other cross-functional teams on various school-wide projects and initiatives.
  • Pay excellent attention to detail, communication, and customer service skills.
  • Be able to work independently and apply critical thinking.
  • Have strong analytical and problem-solving skills.
  • Have the ability to multitask and manage several projects at once.

Please be sure to include an answer to the following question in your cover letter: “What is a technology that you cannot live without and why?”

IT Project Leader: Bachelor's degree or equivalent training and experience and 3-5 years experience with user support are required, including demonstrable troubleshooting experience with Windows, Mac OS, mobile devices, and peripherals; or equivalent combination of education and experience. Excellent organizational, self-motivated and communications skills are essential to this position. Experience in higher education, project management methodologies, and familiarity with ITIL service delivery are strongly preferred.

Working Conditions Office, library, computer room

Physical Effort Typically sitting at a desk or table

Job Location - City, State
Philadelphia, Pennsylvania
Hybrid Eligible - This position is eligible for a hybrid work schedule with a work week divided between working onsite and working remotely.

Department / School
Wharton School

Pay Range
$51,824.00 - $109,535.33
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

  • Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  • Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  • Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
  • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
  • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

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