Instructional Systems Anlst 1

  • Augusta University
  • Augusta, GA, USA
  • Dec 03, 2022
Full time Instructional Services & Curriculum Design

Job Description


Instructional Systems Anlst 1

Augusta University

Job ID: 250110
Location: Augusta University
Full/Part Time: Full-Time
Regular/Temporary: Regular

About Us
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 9,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today.
Location: Augusta University

Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912
Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904

College/Department Information
The Division of Information Technology's mission at Augusta University is to anticipate and respond effectively to a changing world with agile, innovative, robust and secure services that: Educate and inspire students, empower clinicians, educators, researchers and administrators, advance learning, discovery and care.

Job Summary
Job Posting Refreshed
This position, under general supervision of the Manager, MCG Technology Services, serves as principal advisor and point of contact to Augusta University faculty for support of enterprise instructional technology systems (including ExamSoft and NBME), communications and collaboration tools (video conferencing and WebEx), learning asset management, digital media, and web/mobile enabled instructional technologies. Assists with functional administration, coordination of system updates, evaluating, testing, and planning software releases/upgrades, analysis and resolution of the functional problems, research and development of new learning technology systems, and functional training

The job duties include but are not limited to:

PROVIDES FUNCTIONAL & TECHNICAL SUPPORT: Provides at-the-elbow functional and technical support of all instructional systems utilized at AU's primary campus and at regional sites throughout Georgia. Is the primary expert of the audiovisual, video and web conferencing, lecture capture and related technologies used by the faculty, staff, and students. Coordinates technology needs and support at regional sites with local IT providers, vendors, and the appropriate teams within AU IT.

COORDINATES & STAFFS THE SUPPORT: Coordinates and staffs the support required for administration of online high stakes computer examinations such as the National Board of Medical Examiners (NBME). Serves as the official Technical Support Coordinator for NBME based exams and is responsible for assuring that all computers used for test administration can deliver the exam securely and successfully. These actions include setting up the Chief Proctor's computer, running exam compatibility checks, resolving identified issues on student owned computers, administering checkout of loaner laptops and assuring network architecture is fully tested and adequate for test administration. This position is the primary technical expert on the NBME and high stakes exams at AU.

ASSISTS WITH FACULTY, STAFF, & STUDENTS: Assists with faculty, staff, and student technology support needs by providing problem identification and resolution on both functional and technical issues by consulting with programmers, database administrators, systems administrators as required; participating in user group meetings; identifying training and workshop topics and acting as a key technology services liaison with AU.

COORDINATE & MANAGE SOFTWARE: Coordinate and manage implementation of software releases/revisions, functional training, and assist in testing and evaluating new releases. Coordination of test plans and computer image development.
PROVIDES ORIENTATION & TRAINING: Provides orientation and training for faculty, staff, and students by designing, developing, and delivering workshops, seminars, faculty development sessions, student training, and customized documentation

IDENTIFIES OPPORTUNITIES: Identify technology opportunities, trends, and strategies for collaboration to advance educational delivery for AU. Applies instructional standards, methodologies and principals to collegiate specific needs, objectives and outcomes
OTHER DUTIES: Perform other duties as assigned including duties listed above at times outside of the normal duty hours and days as needed.

Required Qualifications
Bachelor's degree in a related IT field of study, along with three years of experience in a relevant field of work, to include two years of experience in using a system in a relevant function area, or an Associate's degree in a related IT field of study, along with six years of experience in a relevant field of work, to include two years of experience in using a system in a relevant function area, or a High school diploma/GED, along with nine years of experience in a relevant field of work, to include two years of experience in using a system in a relevant function area -Strong background in academic technologies including an enterprise learning management system, to include experience in using an information system in the fulfillment of job responsibilities.Must have a valid state driver's license to operate AU vehicles

Preferred Qualifications
Master's degree in Instructional/Educational Technology, Information Technology or related field, experience in a higher education environment, and teaching and/or training experience is preferred

Knowledge, Skills, & Abilities
Knowledge of analysis and instructional design techniques.
Knowledge of documentation needs and techniques.

Excellent interpersonal, written and verbal communication skills
Proficient in Microsoft Office and other computer software/databases
Skill in dealing with a variety of personalities while working to accomplish detailed and technical tasks.
Experience assisting users with troubleshooting information system applications.
Typing speed of 45 wpm or more.
Skill in training and teaching others and the ability to speak in front of an audience effectively with an engaging style

Ability to maintain confidentiality
Ability to interpret & respond to user problems

Shift Days-M/F, *Work outside of the normal business hours may be required.*
Pay Grade: 18

Salary: Minimum $48,341.00/annually - $56,284.97/annually
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period: Until Filled
Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.
Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Driver's License Statement
The Human Resources Division will request a driver's history report for the identified top candidate(s) for this position. We will initiate this through our Background Check Vendor; this report will come from the Department of Motor Vehicles. The selected candidate must have a valid driver's license.

Other Information
This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."

Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How To Apply
Consider applying with us today!
Select University Faculty & Staff > External Applicants if you are a candidate from outside the university
Select University Faculty & Staff > Internal Applicants if you are a current university employee
If you need further assistance, please contact us at 706-721-9365

To apply, please visit:

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