Office Associate

  • Augusta University
  • Augusta, GA, USA
  • Nov 15, 2022
Full time Assistant, Secretary & Executive Assistant

Job Description

Office Associate

Job ID: 234576
Location: Augusta University
Full/Part Time: Full-Time
Regular/Temporary: Regular

About Us
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 9,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today.

Augusta University –

Our Health Sciences Campus:

1120 15th Street, Augusta, GA 30912

College/Department Information
The Medical College of Georgia is one of the nation's largest medical schools by class size, with 260 students per class. The educational experience is anchored by the main campus in Augusta, regional clinical campuses for third- and fourth-year students across the state and a second four-year campus in Athens in partnership with the University of Georgia. MCG's expanding partnerships with physicians and hospitals across Georgia currently provides about 350 sites where students can experience the full spectrum of medicine, from complex care hospitals to small-town solo practices. MCG and its teaching hospitals also provide postgraduate education to more than 500 residents and fellows in 50 different Accreditation Council for Graduate Medical Education-approved programs. Our researchers and clinicians focus on what most impacts the health of Georgia's and America's children and adults, including cardiovascular biology and disease, cancer, neurosciences and behavioral sciences, public and preventive health, regenerative and reparative medicine, personalized medicine and genomics. Our physician faculty also share their expertise with physicians and patients at about 100 clinics and hospitals statewide.

Job Summary
Job Posting Refreshed

Under general supervision, performs a variety of routine and non-routine clerical and administrative duties in support of an office or department. Work requires knowledge of departmental policies and procedures and decision-making within well-established guidelines.

The responsibilities include, but are not limited to:

Patient Education:
Explains to clients what services the Ryan White Program can pay. Services are restricted to only HIV/AIDS related services. Other services become the financial responsibility of the patient.

Provide patient education regarding rights and responsibilities, grievance procedures, and financial obligations

Provides administrative clinical support to AU Ryan White Program supported activities.

Participates in new/return patient intake process and maintains AU Ryan White Program document requirements.

Collaborates with other healthcare providers and health system administrators in order to optimize medical outcomes.

Under direction of the Clinical Support Manager, helps to increase linkage to care.

Performs other job duties and responsibilities as required.

Determines financial eligibility of patients for HIV/AIDS services that are authorized for payment by the Ryan White Program.

Must calculate the Federal Poverty Level, using annual federal guidelines for each patient of =< than 100%; 101-200%; 201-300% and >300%.

Must maintain records for federal and state audits. These calculations determine level of charges a patient may be charged within a calendar year.

Semi Annually, verify each Ryan White clients' annual income. Income must be verified through patient's pay stubs, tax forms, notarized statement of certain income, letter from employer, bank statements or other methods that will verify current income.

Patient Assistance:
Provides referrals to MCGHI Financial Counselors (FC) to determine Indigent Care Trust Fund (ICTF) eligibility.

After the income verification process is complete, some low income/no income patients may be eligible for financial assistance through the ICTF.

The FC will refer these patients to MCGHI Financial counselors for final determination of eligibility of services.

Required Qualifications
Associate's degree from an accredited college or university in a related field


High School Diploma, GED, or equivalent from a recognized State or Federal accrediting organization with a minimum of three years experience performing secretarial/clerical assistant duties in an office setting

Preferred Qualifications
Graduation from an accredited college or university with a Bachelor degree in Secretarial Science or Business Administration; supplemented by excellent written and verbal communication skills; five to six years administrative experience allowing for progressive responsibilities in a medical/dental office setting. Experiences should include working for multi-providers in a health care setting.

Knowledge, Skills, & Abilities
Ability to prioritize tasks

Ability to maintain confidentiality

Oral and written communication skills

Excellent organizational skills, detail-oriented

Ability to work independently and meet deadlines

Proficient in Microsoft Office, Outlook and working knowledge of AU and BOR policies and procedures

Shift: Mon-Fri/Day

Pay Grade: 7

Salary: Minimum-$15.00

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period: 10/5/21 - Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Conditions of Employment
All candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during the course of their employment and beyond.

Other Information
This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."

Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How To Apply
Consider applying with us today!

If you need further assistance, please contact us at 706-721-9365

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