CALL CENTER SCHEDULER

  • Western University of Health Sciences
  • Pomona, CA, USA
  • Oct 02, 2022
Full time Other Administrative Positions

Job Description

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CALL CENTER SCHEDULER

Posting Number: S01122
Position Status: Full time
Campus:
Department: 1415-University Medical Center - UMC

Job Summary
Coordinate all appointment scheduling activities and insure all telephone calls are adequately screened, transferred; messages are accurately taken and delivered for the assigned service under the direction of the Director of Operations. Also responsible for registration and insurance (eligibility) authorization (HMO/PPO) function to insure payment of services provided by the Family Medicine Department, OMM, PMR, Pediatrics and Specialty Providers.

Knowledge, Skills and Abilities
Knowledge, Skills and Abilities Individuals must possess the knowledge, as well as the following skills and abilities or be able to perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
1. Knowledge of basic clerical and communication principles generally acquired through a high school education
2. Knowledge of medical terminology
3. Computer and typing skills.
4. Excellent customer/patient satisfaction skills including the ability to display courtesy and consideration to patients, guests, providers, students, residents, and staff.
5. Knowledgeable in Insurances.
6. Ability to perform all tasks in a safe manner in compliance with company safety policies and according to applicable regulations; which includes maintaining a neat work station and environment.
7. Knowledge of confidentiality standards and the ability to maintain confidentiality of all records and information which pertains to patients, providers, employees, the organization and in related interests



Required Qualifications
1. High School Diploma or GED required
2. Excellent telephone and customer service etiquette.



Preferred Qualifications
1. 1. Bilingual preferred-Spanish Speaking.
2. 1-2 years of patient registration and eligibility skills in a medical setting.
3. Experience with Electronic Medical Record



Posting Date: 07/21/2022
Closing Date:
Open Until Filled: Yes

Special Instructions to Applicants


Essential Job Duties
Essential Job Duties



Job Duty
1) Answers patient appointment telephone calls with responsibility for full registration of new patient scheduled at the Pomona Medical Centers and Foot and Ankle Center.
a) Schedule new/established patient appointments from referring physician offices and patient requests. Ensure that all required information is accurately documented and entered in computer system.
b) Review status of insurance, verify and update information for both new and established patients. Coordinate with patient and physician/providers as needed to obtain necessary authorizations for procedures to include and managed care patients. Document name(s) and date(s) of contacts made for each authorization. Input authorization approval in computer system as approval is obtained.
c) Place all calls for the providers when requested.
d) Update, monitor, audit and revise all patient appointment with provider’s schedules as needed ensuring accuracy and thoroughness.
e) Interface with the Electronic Medical Record system for patient scheduling
f) Screen all Center related calls to the provider of assigned service in order to effectively refer calls. Notify providers of patient calls via EHR messaging system. This requires knowledge of the situation and appropriate screening procedures to follow.


Percentage Of Time
75

Job Duty
2) Provide front office staff coverage (patient insurance eligibility verification, scheduling return appointments, phone messages and checking-in, collecting payments, verifying address and phone number, emergency contact and provide patients with the appropriate forms to complete)

Percentage Of Time
18

Job Duty
3) Perform special projects or other related work as required or requested.

Percentage Of Time
5

Job Duty
4) Assist with Back office duties if needed

Percentage Of Time
2

Describe Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential functions. Duties are normally performed in a typical office setting. The noise level in this setting is typically low to moderate. Duties are routinely performed in an environmentally controlled interior healthcare office. Work environment may involve exposure to potentially dangerous materials, e.g., blood and body fluids, communicable diseases, toxic substances, and ionizing radiation. Clinical environments require compliance with safety precautions, OSHA Blood borne pathogen training, and may include the use of certain personal protective equipment.



To apply, visit https://jobs.westernu.edu/postings/22747






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