Director of Student Success

  • McHenry County College
  • Crystal Lake, IL 60012
  • Jul 25, 2022
Full time Deans & Directors Student Affairs

Job Description



Position Requisition Information


Job Title Director of Student Success
Department Academic Advising
FLSA Status Exempt
Job Type Administrative
Position Grade A3
Employee Type Full Time
Hiring Range Commensurate with Experience
Grant Funded No
Work Year 12 Months
Work Year-Other Information  
Typical Work Schedule
Full-time - 40 hours - Flexible schedule required to meet department needs, including
day, some evenings and Saturdays will be required.
Bargaining Unit Eligibility No
Work Week 40 Hours
Work Week-Other Information  
Special Instructions to Applicants  
Position Information for Posting


Position Introduction
The Director of Student Success works collaboratively across all levels of the institution, providing strategic leadership for student services that deliver high impact experiences from new student enrollment to credential completion.
Position Summary
Through a comprehensive, student centered approach, the Director will provide daily direction and leadership for advising and orientation staff, student success coaches, and On-Track staff. These offices play a significant role in our focus on increasing student satisfaction, success, retention, and graduation. The Director should be familiar with the challenges and barriers that community college students and their families face in preparing for college and be ready to help students overcome the obstacles in their path to postsecondary education.
Reports to Vice President of Student Affairs
Essential Functions and Responsibilities
- Provides leadership to multiple areas, including Advising, New Student Orientation, Success Coaches, and On-Track, developing a cohesive and integrated team, which will focus on high-quality programming and services to support student success.
- Directly supervise professional academic advisors, the Coordinator of Orientation, success coaches, On-Track staff, and student employees. This involves hiring, training, motivating, and managing so the team performs at the highest level possible, while also advancing the mission, vision, and goals of the College. 
- Head a campus-wide advising program and coordinate the delivery of advising services with other campus programs (admissions, assessment, financial aid, , etc.) to provide seamless, responsive, quality, welcoming services for all students.
- Coordinate staff training, including designing and implementing professional development ensuring competency in all functions and understanding on department policies and procedures
- Oversee the day-to-day operation of the Academic Advising office, including creating work schedules to ensure adequate office coverage, managing front desk staff, and budget oversight
- Conduct annual, ongoing assessment, which informs and shapes future services to maximize student success and institutional effectiveness. Evaluate current trends and best practices in advising, orientation, and student success to ensure high quality onboarding, advising, and student engagement
- Support quality and impactful programming in all campus Pathways Centers by providing regular direction to Success Coaches, who in-turn provide daily direction within each Center.
- Partner with faculty and academic affairs leadership on strategic initiatives that contribute to the overall student experience
- Identify opportunities to create, improve and implement innovative student support services
- Collaborate with the Orientation staff to develop and execute New Student Orientation and New Student Welcome events
- Collaborate with other College departments to develop strategies to proactively monitor and assist at-risk students to identify opportunities to develop, support and improve academic success
- Advise students individually and in group sessions using prescriptive, developmental, and intrusive relationships to monitor student progress toward established educational goals
- Assume additional duties as assigned by immediate supervisor
Required Education Master's Degree from a regionally accredited institution
Other Required Qualifications
- Two years' prior experience successfully leading and building a team focused on best practices and having a positive impact on student success and retention
- Experience in serving diverse student populations
- Three years academic advising or student support services experience within a higher education setting
Desired Qualifications
- Bilingual; Spanish speaking and writing skills
- Community college experience
Skills and Specifications
- Leadership ability - ability to multi-task, prioritize, plan and organize self and others
- Ability to work in a high-quality, focused service environment in a professional manner with excellent organizational and customer service skills
- Excellent interpersonal and communication skills
- Ability to work under pressure with composure
- Proficient in Microsoft Office Suite
- Ability to learn and teach others technological applications
- Sensitivity to students whose cultural and educational experiences differ from their own
- Ability to demonstrate understanding of student development theory and practice
- Willingness to share responsibility for improving work relations as a collaborative team member
- Readiness to be flexible with schedule
- Demonstrate commitment to advising profession through practice and continued acquisition of advising skills and knowledge
- Ability to follow leadership and college-wide procedures
- Ability to work with highly detailed information and disseminate information to groups and individuals
- Willingness to share knowledge, learn from mistakes, accept personal responsibility, and develop multiple competencies
- Ability to remain flexible and handle vague or changing information
- Demonstrate comprehensive knowledge of institution's programs, academic requirements, policies, procedures, and support services
- Demonstrate excellent problem-solving and critical thinking skills
- Ability to sit and communicate orally, for extended periods of time
- Ability to safely maneuver up to 20 pounds unassisted
- Commitment and respect for diversity, equity, inclusiveness and the MCC Behaviors of Excellence
- Commitment to the College mission, vision, values, and goals
- Ability to perform all of the essential functions, skills, and specifications of the position
Location Main Campus

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