Contact Center Advisor

Job Description:

The Contact Center Advisor position is a full-time professional/managerial position. The Contact Center Advisor will provide information to prospective and current students relating to course enrollment, program requirements, and basic financial aid information, and will provide referrals to other student resources.  The Contact Center Advisor will also assist with targeted recruitment events, conduct calling campaigns, and respond to student inquiries through telephone, email, and virtual communication. This position requires a flexible work schedule including evenings and some weekends.  This position reports to the Associate Dean, Enrollment Management.

MINIMUM QUALIFICATIONS: Graduation from an accredited institution with a bachelor’s degree, intermediate knowledge of word processing, spreadsheet, internet, and email software. Successful results of a criminal background check are required. Relevant work experience may substitute on a year for year basis for the required degree.

PREFERRED QUALIFICATIONS:  Prefer successful call center experience; and strong working knowledge and experience using chat, texting, emails, and multiple phone lines to communicate with diverse populations.

Pursuant to College policy, it is an employment eligibility requirement for an applicant to meet the requirements of § 435.04(2), Florida Statutes, related to background investigations.  Any person failing to meet the requirements of the statute will be deemed not qualified to hold employment in this position.  A Florida Department of Law Enforcement (FDLE) approved background check will be conducted on every successful candidate as a condition of employment, and any person who fails to disclose any adverse information contained in the background investigation at the time of submitting the employment application will be disqualified from employment.

SALARY RANGE:  $35,000.00 - $42,500.00

SUPPLEMENTAL MATERIALS:  Applicants are required to submit a cover letter, résumé, and unofficial transcripts to supplement the online application.  If veteran’s preference is claimed, a copy of the DD-214 must be submitted.  Supplemental materials must be uploaded and assigned to the online application.  For assistance, contact the recruiting department at HRrecruiting@pensacolastate.edu.

APPLICATION DEADLINE:  Open Until Filled – All supplemental materials must be submitted electronically via the Workday applicant portal. Review of the applications will begin August 5, 2022.  To receive full consideration, the online application and supplemental application materials must be received by August 4, 2022.

The benefits package provided by the College includes major medical insurance, life insurance and Florida retirement contributions. Other benefits offered include participation in the wellness program, tuition waivers, educational opportunities, and paid sick leave.

Supplemental life, dental, vision, and disability insurance are available at group rates. 

Pensacola State College does not discriminate against any person on the basis of race, ethnicity, national origin, color, gender/sex, age, religion, marital status, pregnancy, disability, sexual orientation, or genetic information in its educational programs, activities or employment. For inquiries regarding Title IX and the College’s nondiscrimination policies, contact the Executive Director of Institutional Equity and Student Conduct at (850) 484-1759, Pensacola State College, 1000 College Boulevard, Pensacola, Florida 32504.

• jobRequisitionId: JR1759
• startDate: 2022-07-25-07:00
• company: Admissions (Samantha Hill)
• External Apply URL: https://pensacolastate.wd5.myworkdayjobs.com/PSC_Employment_Opportunities/job/Pensacola-Campus/Contact-Center-Advisor_JR1759/apply

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