Director of IT User Engagement

  • Georgia Southern University
  • Statesboro, GA, USA
  • Jul 21, 2022
Full time Computer & Web Services, Info Technology Deans & Directors

Job Description


Director of IT User Engagement

Job ID: 246292
Location: Statesboro, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us
Join Our Team at Georgia Southern!

Georgia Southern is a dynamic university with three vibrant campuses in Hinesville, Savannah and Statesboro serving the communities in Southeast Georgia. As a Carnegie Doctoral/R2 institution, our world-class scholars instruct about 26,000 students in associate's, bachelor's, master's and doctoral level degree programs. Whether you are seeking the charm of a small town, the traditions of a historical/urban destination near the beach or supporting our military service members and their families, Georgia Southern offers its faculty and staff the best of all worlds!

Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. We are steeped in tradition and devoted to academic distinction in teaching, scholarship and service. In 2018 Forbes Magazine listed Georgia Southern, along with 10 other Georgia companies or institutions, as one of America's Best Midsize Employers. Georgia Southern University is passionate about serving our region while preparing our students to be lifelong scholars, leaders, and responsible stewards of their communities and the world.

Statesboro Campus

Department Information
0627200 - IT User Engagement

Job Summary
Serves as a hands-on leader who works with leaders and functional teams on initiatives that contribute to university initiatives. This position is a key member of the IT Executive Leadership team charting strategic direction in the area of Business Analysis and Project Management to ensure that all technology solutions are being delivered at levels necessary to support business outcomes. Partner with all service managers and IT Directors to create and maintain a holistic view of Technology Service activities to ensure effective delivery, management and improvement of services.


  • Perform related duties as assigned to support the mission of the University
  • Lead creation of strategic roadmaps
  • Implement, improve and manage multiple IT processes for IT User Engagement department,comprised of the following units: Business Analysts, IT Project Management Office
  • Lead operational and strategic planning efforts for all areas within department
  • Foster innovation and resolve complex issues with innovative solutions
  • Understand business priorities, rationalize demand and communicate priorities to ensure technology staff is working on highest value activities
  • Develop, implement and maintain the project management methodology utilized for IT Services
  • Champion continuous improvement initiatives
  • Collaborate with IT Directors and stakeholders to build project portfolios for the Division
  • Organize and negotiate resource allocation for projects and operational work for individual areas rolling up to IT User Engagement
  • Manage business partner expectations around project deliverables
  • Collaborate with campus leaders on process and performance improvement opportunities centered around improvement of the student experience
  • Work with industry-wide benchmarking services to measure effectiveness nationally
  • Mentor team members and plan/implement staff development for IT User Engagement
  • Educates and trains on process management methodology and ideas, problem-solving and prevention

Required Qualifications
Educational Requirements

  • Bachelor's Degree

Required Experience

  • Five (5) or more years of related work experience in IT
  • Experience in vendor relationship, resource and project management, and financial and budget planning experience

Preferred Qualifications
Preferred Educational Qualifications

  • Bachelor's Degree in in Computer Science, MIS, Business or a related field
  • Master's Degree in in Computer Science, MIS, Business or a related field

Preferred Experience

  • Ten (10) or more years of related work experience in IT Service delivery
  • Demonstrated supervisory experience in a fast-paced tech environment
  • Customer relationship management in a higher education environment

Proposed Salary
Commensurate with experience

Required Documents to Attach

  • Please provide two (2) professional references in the Required Documents to Attach section of your application.

Knowledge, Skills, & Abilities

  • Consistently exhibit engaging customer service
  • Ability to work well in a diverse and inclusive environment through commitment to equity, diversity, and inclusion
  • Proficiency with computer and Microsoft Office applications software including word processing, spreadsheets, and databases
  • Ability to multi-task and use independent judgment
  • Ability to process map out an existing business process and identify areas for improvement
  • Ability to create/develop and implement programs, plans/goals, policy and procedure
  • Ability to meet deadlines, often under pressure
  • Creative in problem-solving
  • Strong commitment to privacy and protection of sensitive data


  • Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success
  • Familiarity with privacy and protection of sensitive data (i.e., FERPA, HIPAA)
  • Basic understanding of and familiarity with information technology and related trends and experience managing technology-related projects
  • An understanding of how to partner with key stakeholders internal and external to division of IT to drive business process improvement
  • Demonstrated knowledge of Divisional application servers and information systems
  • Knowledgeable about various hardware and software and integrated systems
  • Remain current on technology changes to respond quickly to customer issues
  • Extensive understanding on how to resolve client/server computing issue
  • Knowledge and experience in mitigating IT enterprise security risks
  • Knowledge of the role of technology as it relates to the impact of the business
  • Basic understanding of and familiarity with information technology and related trends


  • Effective communication (verbal and written), organizational and human relations skills
  • Excellent project management skills, ability to lead and manage multiple time-sensitive projects under tight deadlines
  • Passionate, honest, positive, mission-driven, and self-directed
  • Demonstrated strong leadership skills
  • Manage competing demands and adapt to frequent changes
  • Articulate strategy and ideas to both technical and non-technical audiences
  • Negotiate and work with vendors and consultants
  • Learn and adapt to new technologies and interpret to provide solutions for customer needs or issues
  • Proven experience in IT operations
  • Excellent team skills
  • Facilitate problem solving and develop strategy effectively, strong leadership and strategic planning skills
  • Demonstrated success in developing and maintaining effective relationships with superiors, peers, subordinates and members of the University community; and proven ability to develop and maintain effective relationships with customers

Apply Before Date
August 10, 2022

Contact Information
For more information or questions about a job posting, please contact the Department of Human Resources by phone at (912) 478-6947 or by email at

For technical support, please call the Shared Services Center at (877) 251-2644 or

Conditions of Employment
Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Legally authorized to work in the United States for the duration of employment without assistance from the University.

Must be able to perform duties and responsibilities with or without reasonable accommodation.

Georgia Southern University is a Tobacco and Smoke-Free Community.

Equal Employment Opportunity
Georgia Southern University provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the Americans with Disabilities Act to participate in the search process should notify Human Resources: (912) 478-6947.

Other Information

  • Must be able to perform duties and responsibilities with or without reasonable accommodation.
  • Work performed in general office setting
  • Work extends beyond normal 40-hour work week
  • Required to manage multiple complex projects simultaneously under pressure of deadlines and working in a fast-paced information technology environment

Background Check
Position of Trust and Education

Other Information
Believing that diversity, equity, and inclusion contribute to excellence in the workplace and to the quality of the University's academic environment, Georgia Southern University is committed to recruiting and retaining diverse faculty and staff to support, promote, and serve a diverse student body and promote Inclusive Excellence. Candidates from underrepresented groups, whose work furthers the institution's Inclusive Excellence goals, and who bring to campus varied life experiences, perspectives and backgrounds are especially encouraged to apply.

To apply, visit

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