Academic Technology Specialist

  • Claremont McKenna College
  • Claremont, CA, USA
  • Jul 08, 2022
Full time Computer & Web Services, Info Technology

Job Description

Equal Opportunity and Nondiscrimination Statement                                    

In addition to its commitment to a harassment-free educational and working environment, the College is an equal employment opportunity employer. The College is committed to a policy of equal employment opportunities for all applicants and employees and complies with all applicable state and federal laws on the matter. The College does not unlawfully discriminate on the basis of race, color, religion, sex (including gender, pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, ancestry, age, physical disability, mental disability, medical condition or medical leave, marital status, sexual orientation, or any other category protected by law. The College also prohibits the harassment of any employee on any of these bases.



Claremont, CA


Job Posting Title:

Academic Technology Specialist


Job Details and Requirement:




The Academic Technology Specialist is an integral part of the Information Technology Services/Academic Technology Services team. In this highly visible and client-facing role, the incumbent supports faculty, students and staff in providing a range of academic technology services throughout smart classrooms, computer labs, and other academic settings and technology enabled spaces across campus, and is committed to ensuring that the highest level of service and support is provided at all times.






In accordance with IT policies, procedures and guidelines, the incumbent works collaboratively to perform the following essential duties and responsibilities:

  • Provide academic technology services and support for faculty in adopting, developing and incorporating technology in the classroom and other areas of pedagogy; demonstrate to faculty the application and use of new and emerging technologies in teaching environments.
  • Provide service and support for users of learning management systems and other instructional and educational technologies; assist with faculty and student outreach programs, tutorials and workshops that support the adoption and use of academic technologies.
  • Provide technical services and support for pedagogical and educational lectures, workshops and events throughout the campus, including: filming, recording and postproduction of lectures, tutorials and other educational and academic events; web-conferences, online meetings, presentations and other collaborative events.
  • Assist with the administration and management of lab and classroom technologies, including deployment and imaging of computers, software updates and patches, installation and support of academic software; administration and management of student printing resources.
  • Develop instructional and training materials and deliver individual and group training sessions and workshops for faculty, staff, students and other campus constituents as required.
  • Research hardware and software, and develop procedures and instructional manuals for multimedia digitizing projects and services; train student workers keeping their technical and procedural skills current; oversee student workers in the performance of their duties including service, support, and production of digital and other media; assist with the administration and development of the digitization job tracking system; monitor job tracking system ensuring that faculty digitization projects are being completed on time and to the required standard.
  • Receive, acknowledge and respond to support requests via the Service Desk; respond to lab and classroom assistance requests and emergency calls.
  • Develop, maintain and publish technical documents, tutorials, and training materials.
  • Other duties as required.


REQUIRED KNOWLEDGE, SKILLS, and ABILITIES:  Individual must possess knowledge, skills, and ability to be able to successfully perform the essential functions of the position, or be able to explain or demonstrate how the essential functions will be performed, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Technically oriented with expertise across a broad range of technologies used in the classroom and other educational, instructional and academic environments and settings, including: audio-visual, multi-media and control systems; integration and connectivity of computers, mobile and BYOD devices with other endpoint technologies and audio-visual equipment; LMS, academic software and classroom management systems; Windows, Apple and mobile technology platforms and operating systems; Office productivity software, social media, and other communication and collaboration apps and tools.
  • Experience with higher education student computing environments including practical experience with computer lab and classroom imaging and deployment solutions management and administration; network connectivity; classroom and lab management systems; academic software installations and configurations; high volume print management and audit control environments.
  • Solid troubleshooting and analytical skills; ability to identify and resolve first tier hardware, software, applications and connectivity issues in technology classrooms, computer labs, technology enabled spaces and other academic setting throughout the campus.
  • Excellent verbal, written, listening, interpersonal and customer service skills; superior telephone etiquette, ability to communicate technical concepts to individuals of all competency levels with tact, patience and courtesy; strong desire to help others; deep understanding of the importance of customer service; able to maintain high levels of client satisfaction.
  • Work in a collegial manner with faculty, staff, and students; work with colleagues in a team environment demonstrating a positive attitude toward teamwork, knowledge and expertise sharing; work independently on individually assigned tasks, effectively utilizing reference materials and research resources to complete assignments and resolve issues on time; work collaboratively with colleagues on team tasks to analyze and resolve issues quickly and efficiently; must remain calm under pressure in a fast paced, challenging and energetic environment.
  • Remain current with new technologies and upgrade skillsets, abilities and knowledge in a rapidly changing environment.
  • Minimum typing speed of 45 words per minute.
  • Must be punctual and reliable.
  • Current valid driver license is required.




EDUCATION:  Bachelor’s degree in Instructional Technology or related field or the equivalent of experience.


CERTIFICATION: Microsoft, Apple, CTS, Certifications.

:  A minimum of 2 years Instructional Technology, Academic Technology, or Technical Support experience in higher education which includes the following:

  • Experience with various applications of educational technology, including learning management systems; multi-media, new media and digital technologies; filming, recording and postproduction of lectures, tutorials and other educational and academic events; academic software, cloud-based educational and pedagogical applications; academic software
  • Strong familiarity with post-secondary pedagogy and experience working with faculty on technology related pedagogical projects; experience with Sakai and/or other LMS systems.


GROOMING AND APPEARANCE:  The Claremont Colleges seek to maintain a neat and professional image at all times. 


PHYSICAL REQUIREMENTS: Ability to lift up to 50 pounds from ground to waist level; climb and work from a ladder and to be able to get down onto the floor and work underneath furniture (desks, tables, podiums etc.).


HOURS: The regular hours for this position are 8:00 a.m. to 5:00 p.m., Monday through Friday. Hours may vary due to needs of the College or department.


CLASSIFICATION AND STATUS:  This is a full-time, 12 month, nonexempt level, benefits-eligible position.


SUPERVISORY RESPONSIBILITY: Student Workers (Instructional Technology Assistants)


REPORTS TO: Assistant Vice President for ITS


The successful candidate will be required to undergo a full consumer background check.  Certain positions will require the successful completion of a post-offer physical agility test.  Employment is contingent on the satisfactory results of the aforementioned, in addition to compliance with requirements cited in this job description.


This job description defines the essential or fundamental job duties of the employment position.   It is assumed that employees hired for this position can perform the essential functions of this job without imposing risk of substantial harm to the health or safety of themselves or others.


It may also include marginal functions, generally defined within Title I of the Americans with Disabilities Act.


DISCLAIMER: This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position. When duties and responsibilities change and develop, the College will review this job description and make changes of business necessity.


Claremont McKenna College hires and promotes individuals on the basis of their qualifications, consistent with applicable state and federal laws, without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, breastfeeding or related medical condition, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, genetic characteristic or information, military and veteran status, or any other characteristic protected by state or federal law.  Inquiries may be directed to the Director for Human Resources, 528 N. Mills Avenue, Claremont, California 91711-4015, (909) 621-8490.  All applicants must complete and submit an online application to be considered for an open position.

Employment is contingent upon new employee providing documents verifying U.S. citizenship or, for aliens, documents verifying legal permission to work in the United States, applicant's acceptability for positions requiring use of a college vehicle is contingent upon a driving record acceptable to the College's automobile liability insurance. Promotion from within is encouraged whenever qualified employees of Claremont McKenna College are available. Interested employees of the College are urged to contact the Office of Human Resources if qualified for any open position. Please do not contact departments directly.


Disability Accommodations                                                                                    

In compliance with applicable laws ensuring equal opportunities to qualified individuals with a disability, CMC will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual (applicant or employee) with a disability if the disability affects the performance of essential job functions, unless the accommodation results in an undue hardship for the College. Employment decisions are based on the merit and not an individual’s disability.               


An applicant or employee who requires an accommodation should contact the immediate supervisor and the Human Resources Office. If multiple accommodations are identified that do not pose an undue hardship for the College, the selection of an accommodation will be at CMC’s discretion. To request disability accommodation for any part of the application or hiring process, please contact Human Resources at (909) 621-8490 or for assistance.

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