Desktop Engineer

  • McHenry County College
  • Crystal Lake, IL 60012
  • Jun 20, 2022
Full time Computer & Web Services, Info Technology

Job Description



Position Requisition Information


Job Title Desktop Engineer
Department IT
FLSA Status Exempt
Job Type Staff
Position Grade 9
Employee Type Full Time
Hiring Range Commensurate with Experience and Qualifications
Grant Funded No
Work Year 12 Months
Work Year-Other Information  
Typical Work Schedule
Monday-Friday 8 AM - 4:30 PM
Bargaining Unit Eligibility Yes-Staff Council
Work Week 40 Hours
Work Week-Other Information  
Special Instructions to Applicants  
Position Information for Posting


Position Introduction
This is an exciting opportunity to join a team of people with a mission to support student success and learning and employee effectiveness. As a Desktop Engineer you will be responsible for ensuring the MCC computing environment is optimized and that computers are ready and maintained for student and employee success. You will have the opportunity to make a positive contribution to the success of MCC every day.
Position Summary
Develop and maintain optimal desktop technical architecture for all on-campus and satellite locations of the College, including physical and virtual computing, manually-delivered desktop software, packaged software, and virtually-delivered software. Develop and maintain optimal Apple Macintosh-based server and desktop technical architecture.
Reports to Chief Information Officer
Essential Functions and Responsibilities
- Research and resolve the most difficult and complex problems that Desktop Technicians, Help Desk Specialists, or other members of Information Technology are unable to solve
- Oversee and be responsible for projects that are often complex and difficult in nature. This frequently requires detailed comprehension of the end-user's tasks and responsibilities
- Create, upgrade, and maintain office and classroom software technology environments
- Utilize programming skills to create and modify scripts and configuration files for optimal system performance and automation
- Configure, debug, and support multiple desktop technology platforms (PC, Mac, mobile device, etc.)
- Review and interpret complex software licensing agreements to ensure lowest TCO while maintaining acceptable compliance standards
- Understand and implement desktop policies and personalization consistent with the educational and administrative needs of the College
- Research and evaluate all necessary requirements or requests for new or existing desktop software
- Test new desktop-related technologies and associated end-user procedures
- Create and implement technology environments for classrooms each academic semester
- Work directly with customers to analyze or recommend products and configuration options for desktop hardware and software
- Administer desktop software patch management
- Consult with and develop solutions for end-user technology needs
- Develop thorough documentation and maintenance of all critical systems and processes, including technical installations and maintenance procedures
- Perform PC and Mac desktop imaging and deployments
- Interpret and apply MCC policies, procedures, rules and regulations
- Analyze trends in issue reporting and devise preventive solutions
- Analyze and optimize desktop performance in coordination with Desktop Technicians
- Mentor Tier 1 and Tier 2 Help Desk personnel on desktop hardware and software problem analysis and resolution
- Assist other I.T. departmental staff on major projects, as needed
- Assist with Instructional Media-related functions and support, as needed
- Work collaboratively with others (e.g. colleagues, stakeholders, vendors) to accomplish functions and responsibilities
- Additional duties as assigned by immediate supervisor
Required Education Associate's degree from a regionally accredited institution, or the equivalent combination of related training and education.
Other Required Qualifications
- Associate's degree in CIS from a regionally accredited institution, or equivalent certifications and\or experience
- Four years of experience with the following:
o Windows/Linus/Mac OS client and server environments
o Major project or rollout experience in an IT environment
o Patch management and software distribution
o Network security practices and anti-virus programs
o Understanding of basic networking fundamentals (Routing, DHCP, DNS, TCP/IP, VPN)
o Support and deployment of desktops/laptops, mobile devices.
o Supporting desktop technologies in a medium to large size network environment
o Supporting virtual desktop technologies
o Demonstrated commitment to exceptional customer service
Desired Qualifications
- Understands the importance of confidentiality and adherence to compliance standards
- Previous experience working in a higher education environment

Skills and Specifications
- Proficient in Microsoft Office Suite
- Ability to learn technological applications
- Willingness to continually train and re-tool skill set
- Specialized knowledge of on premise and remote hardware and software troubleshooting
- Project management and implementation skills
- Excellent written communication, oral presentation, organizational, and mentoring skills.
- Complex problem solving
- Ability to work effectively under pressure, adjust quickly to changing priorities, and work on several projects and activities simultaneously while remaining organized and focused on priorities
- Responsible, self-directed
- Ability to work with minimum supervision and direction
- Well-organized and goal-oriented
- Adequate vision and motor skills required for delicate component installation and repair work
- Ability to safely lift 50 pounds unassisted
- Ability to see, including color, depth, and texture perception
- Commitment and respect for diversity
- Commitment to the College mission and goals
- Ability to perform all of the essential functions, skills, and abilities of the position
Location Main Campus

Application Details

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