Program Director, Retail Management Institute (RMI)

$66,600 - $78,300 yearly
  • Santa Clara University
  • Santa Clara, CA, USA
  • Jun 20, 2022
Full time External Relations, PR, Marketing Student Affairs

Job Description


Program Director, Retail Management Institute (RMI)

Position Title:Program Director, Retail Management Institute (RMI)

Position Type:Regular

Salary Range:
$66,600 - $78,300 annual; commensurate with experience

Pay Frequency: Annual


This Program Director at Retail Management Institute (RMI) will be responsible for the direction and oversight of RMI programs and infrastructure. This role includes the management of our Student association (RSSA), and providing support for managing Faculty and Industry Advisory Boards; defining, building and supporting internal business processes; defining, building and supporting operating infrastructure such as our website, social media and internal software tools; recruiting and hiring student interns; and oversight and execution of the annual budget. This role includes Program Management responsibilities of the Retail Management Minor.

This role supports the Executive Director in strategic planning, stewardship and external relations and reports directly to the Executive Director.

The Program Director will join other Program Directors/Future hires with responsibility for programs and operations including program logistics, managing a budget, potentially supervising personnel, and achieving the goals of the strategic plans. The team environment is entrepreneurial and success requires excellent teamwork and the willingness to collaborate with other team members and the flexibility to move from project to project and manage multiple projects.

Located in the heart of Silicon Valley, the Retail Management Institute at Santa Clara University focuses on the intersection of technology and retailing. We aim to create future leaders of the retail industry who can leverage technology to enable new retail business models and transform existing models. The RMI mission and charter is university wide. We draw across all colleges in the University to enroll ~70+ undergraduate students in an interdisciplinary retail minor that enables learning that blends the best of academic research and practical experiential learning. Our high performing students form an excellent pool of interns and new hires for innovative retail organizations. Our award-winning academic research faculty collaborate with a worldwide network of academics who are interested in developing a deep understanding of the economic and marketing issues related to retailing. We selectively and carefully partner with innovative retailers, retailing executives and technology leaders who are transforming retailing to build deep relationships that are beneficial to our students, retailers and our academic faculty. RMI is also an ambassador on campus for Jesuit principles and in particular as they relate to mindful consumption.


Enjoys working with students and creates a positive, inclusive, teaching/learning experience in all areas of RMI activities. People-person with a “roll up your sleeves” attitude that conveys positivity and excitement. Energetic, very organized, responsive and able to juggle many activities at once with extensive program management experience. Proactively engages students, other center team members, SCU faculty and staff, and RMI industry partners. Very organized and able to set and track schedules and execute against milestones and dead-lines. Strong teamwork skills, with the ability to lead projects independently as well as play supporting roles across the center, working closely with others within and outside the Center, and able to manage operational tasks on an ongoing basis. Excellent verbal and written communications skills, with ability to communicate appropriately to different constituencies, including students, parents, alumni, employers, faculty, leadership, donors, etc. These communication skills need to be proactive and capable of addressing the complex needs of various consituents. Strong marketing and social media skills with the ability to create and supervise social media and marketing plans that are appropriate for different constituencies. Ability to work closely with faculty to build the academic foundations that will support the Center's experiential learning programs.


Support and manage activities and programs

Oversight of RMI programs and activities Maintain and execute the annual calendar of events Supervise the recruitment of students, faculty and alumni to build and participate in new and existing programs. Plan and organize events that engage all constituents (students, alumni, friends, faculty, staff, donors, etc.) Create, maintain and execute schedules for programs and activities Create and implement program best practices Work with the Executive Director/ Other Directors on connecting academic programs Provide insights into the entrepreneurship minor expansion and management Maintain budgetary documents for RMI programs

Connect and engage with student organizations

Form relationships with student clubs and organizations on campus Identify and seize upon opportunities to engage students from all disciplines Develop and coordinate immersion trips, field trips, internships, mentorships Help build, recruit, evolve and manage the student advisory board Create a vibrant, friendly and inclusive student outreach and engagement program

Supervise student interns and the student leadership team

Help to recruit, interview and hire student interns Identify and structure appropriate projects for students Oversee projects and manage transitions between intern teams Provide a positive, teaching/learning environment for student interns

Manage all operations and finances

Manage Student, Faculty and Industry Advisory Boards Identify and work with student, staff and faculty coordinators Establish schedules and manage logistics Creation of budget with Executive Director Oversight, management and execution of budget Process purchases and expenses Financial and program reporting

Co-ordinate all student internship programs

Maintain contact with Retail Industry partners for internships Facilitate and organize internship fairs on campus. Co-ordinate with external internship agencies for internship placements Provide support to the Executive Director for the management and execution of the Internship Class Designated as 198R

Retail Industry, Silicon Valley and Industry Engagement

Create and implement marketing plans that are appropriate for different constituencies. Work with university groups to maintain a vibrant, friendly and inclusive website presence Support student interns in maintaining an active, student-focused social media presence Identify and procure appropriate marketing items to further the RMI Brand Establish and implement customized outreach programs appropriate to each constituency (prospective students, parents, current students, employers, alumni, donors, faculty, staff, etc.) Provide a consistent positive interface to alumni, parents, partners and friends

Other Duties as Assigned


Supervises Student Interns


Executive Director of RMI


Recommends initiatives and implements changes to improve quality and services. Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices. Maintains contact with constituents and solicits feedback for improved services. Maximizes productivity through use of appropriate tools; planned training and performance initiatives. Researches and develops resources that create timely and efficient workflow. Prepares progress reports; informs supervisor of project status; and deviation from goals. Ensures completeness, accuracy and timeliness of all operational functions. Prepare and submit reports as requested and required. Develops and implements guidelines to support the functions of the unit. Submits and manages all reimbursement requests including on behalf of executive director.

Preferred and Required Qualifications


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.

This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.

Knowledge Interpersonal skills needed to work with individuals with a variety of skills and backgrounds Appropriate level of understanding of the importance of building strong internal and external relationships Strong customer service orientation Strong communication skills (spelling, grammar, oral and written communication) Professional and service oriented in approach to all contingencies


Project Management

Databases / Microsoft Office or Google Workspace

Learning and Content Management Systems

Curriculum Development and Training


Personnel management

Event planning and coordination

Fundraising/Stewardship experience

Strategic Planning



Ability to work with administrators, faculty, staff, students, parents, alumni, industry partners and other stakeholders

Ability to work independently

Self-starter who is willing to proactively learn new systems and processes

Education and/or Experience

Bachelor's Degree (Master's or MBA Preferred) or 5 years of related experience

Experience in a university environment is a plus


The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.

  • Considerable time is spent at a desk using a computer terminal.
  • May be required to travel to other buildings on the campus.
  • May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations.
  • May be required to occasionally travel to outside customers, vendors or suppliers.

Application Details


The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.

  • Typical office and computer lab environment.
  • Mostly indoor office environment with windows.
  • Offices with equipment noise.
  • Offices with frequent interruptions

EEO Statement
Equal Opportunity/Notice of Nondiscrimination

Santa Clara University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and California State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Applications from members of historically underrepresented groups are especially encouraged. For a complete copy of Santa Clara University's equal opportunity and nondiscrimination policies, see

Title IX of the Education Amendments of 1972

Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. The Title IX Coordinator and Section 504 and ADA Coordinator is Jenna Elliott, Interim Director of Equal Opportunity and Title IX, 408-551-3043, , Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).

Clery Notice of Availability

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

Americans with Disabilities Act

Santa Clara University affirms its' commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources, and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

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