Under the general guidance of the Manager, Facilities and Events, the receptionist is the first point of contact for Adler University's Chicago campus and is responsible for greeting students, alumni, faculty and staff, and visitors at the front desk. The receptionist is responsible for managing the phone system, directing guests to the appropriate services, managing the visitor registration/check-in process, and providing excellent customer service. The Receptionist leverages industry knowledge and best practices to promote the mission and vision of the Facilities department and the institution. Supports culture development and management efforts.
- Bachelor's degree or equivalent is required.
- One (1) year of reception, front desk, guest service experience is required.
- Experience using Mitel, Avaya, Cisco or other telephone systems is a plus.
- Demonstrated ability to be highly organized, have great attention to detail, deploy excellent time-management skills.
- Sensitive to the various needs and abilities of others and should possess excellent problem-solving, communication and interpersonal skills, along with patience and a positive, customer-friendly attitude.
- Commitment to diversity and building an inclusive community.
- Strong clerical and organizational skills.
- Excellent phone etiquette and customer service skills.
- Strong critical thinking and problem-solving skills.
- Strong communication acumen including written, oral, and listening.
- Experience using fax, printer, scanner, copier, and phone.
- Demonstration of Emotional Intelligence, empathy, and professional maturity.
- Ability to consistently identify opportunities for improvement and make recommendations based on observations
- Strong demonstration of alignment with Adler's social justice mission and vision
- Strong critical thinking, problem-solving and visioning acumen
- Ability to proactively identify challenges and barriers to stated objective and employ assistance in addressing these
- Strong collaboration acumen and abilities
- Demonstration of Emotional Intelligence and professional maturity
- Proficient and functional knowledge of MS Office (Work, Excel, PowerPoint, and Outlook)
- Strong research acumen and abilities
- Strong communication acumen including written, oral, and listening
Supervision (if applicable): N/A
Essential Duties & Responsibilities:
- Manages student, alumni, faculty, staff and visitor communication (in-person, email, phone) relying upon knowledge of University and department resources
- Performs administrative tasks as needed including managing inventory, ordering office supplies, coffee/vending, document destruction, and any other duties associated with the running of a successful office
- Manages campus mail services including sorting and distribution, updating mailboxes, and the shipping and receiving of packages
- Composes routine documents such as phone lists, letters, e-mail messages, and other correspondence with students, faculty, staff and alumni
- Assists the Facilities Department with general maintenance requests including, but not limited to: the submission of work tickets for addressing lock outs, hot/cold temperature calls, lights out, and key requests.
- Supports personnel and the People and Culture department with managing the parking validation program.
- Maintains an up-to-date understanding of campus policies and procedures as it relates to campus hours and operations, security process, after-hours guests, holiday schedule, etc.
- Supports personnel and Campus Security with issuing keys for locker room and AV cabinet access requests.
- Provides event/meeting support through communicating a daily schedule of events and guests, printing guest badges, announcing visitors, checking-in attendees, coordinating information with security and the facilities coordinators
- Other duties and projects as assigned or needed
Work Environment (Physical Demands): The usual and customary methods of performing the jobs functions require the following physical demands: some lifting, carrying, pushing, and/or pulling and significant fine finger dexterity. Generally, the job requires 80% sitting, 10% walking, and 10% standing. This job is performed in a generally clean and healthy environment.
Universal Core Behaviors:
- Effectively expresses oneself in all oral and written communications.
- Exhibits good listening and comprehension skills.
- Keeps others informed, as well as responds, in a timely manner.
- Demonstrates match between words and actions.
- Responds with tact, diplomacy, respect and composure when dealing with others.
- Promotes the spirit and essence of the School's Vision, Mission, Values and Key Strategies through both verbal and written communication.
Teamwork and Collaboration:
- Cooperates with others toward the achievement of common goals.
- Seeks consensus and win-win solutions to problems and conflicts.
- Contributes actively and participates fully in team initiatives.
- Puts success of the team above own interests.
- Builds and maintains constructive work relationships.
Responsive to Change:
- Supports changes in the work environment.
- Displays a proactive, problem-solving approach toward work.
- Committed to life-long learning by continuously increasing skills, knowledge and effectiveness.
- Actively seeks and initiates creative and innovative solutions.
- Exercises sound, accurate and informed independent judgment when needed.
Quality-Driven and Accountable:
- Results-oriented and committed to quality through continuous process improvement.
- Eliminates ineffective activities and closes performance gaps.
- Anticipates and responds to customer needs.
- Monitors own performance, accept responsibility for actions and actively seeks feedback.
- Meets deadlines and completes projects and activities in professional, timely manner.
- Seeks opportunities to increase productivity and/or reduce costs while maintaining highest quality standards (fiscally responsible).
Support of Vision, Mission, Values, Key Strategies:
- Supports and models the School's Values of: social interest, compassion, justice, respect for the individual, honors diversity and difference, intellectual rigor, optimism and collaboration.
- Articulates the School's Vision, Mission, and Key Strategies in a way to educate others.
- Demonstrates active commitment in advancing the School's Vision, Mission and Key Strategies.
- Exhibits personal integrity, honesty, zeal and compassion.
- Aligns work processes to advance the School's strategic plan and key strategies.
Equal Opportunity Employer
It is the policy of Adler University that all persons are entitled to Equal Employment Opportunity (EEO) protection. The University does not discriminate against any individual for employment because of age, religion, race, color, gender, gender identity, sexual orientation, national origin, ancestry, marital status, physical or mental disability, military status (including unfavorable discharge from the military), or any other category protected by federal, state, or local law.
As part of the Adler's equal employment opportunity policy, Adler will also take affirmative action to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.