Director of Client Services

  • Baltimore City Community College
  • Baltimore, MD, USA
  • Apr 20, 2022
Full time Deans & Directors

Job Description

The Director manages the Help Desk, Client Services Technical Support and Multimedia Services teams. The position is responsible for the development of the vision, strategy, and architectural design across all client support and operations functions, including endpoint management, service management, and classroom technology. The Director is responsible for effective and efficient delivery of all endpoint and peripherals. This individual is also responsible for operational and service management processes (Help Desk) to ensure quality, efficiency and agility goals are achieved. As a member of the IT senior leadership team, the role contributes to the development and execution of enterprise-wide Technology Services strategy and ensures it alignment with the College

Preferred and Required Qualifications

  • Bachelor's degree in Information Systems or related IT field,
  • 7 - 10 years of supervisory and leadership experience in an educational environment
  • Management experience demonstrating effective leadership that results in achievement of desired results, including leadership of organizational change, collaboration of team building, establishing and implementation of ambitious yet achievable objectives, standards, and project work plans.
  • Excellent written and oral communication skills.
  • Interpersonal skills that ensure effective team building.

Application Details

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