Salesforce Administrator Technical

  • George Mason University
  • Fairfax, VA, USA
  • Mar 22, 2022
Full time Computer & Web Services, Info Technology

Job Description


George Mason University, Information Technology Services (ITS) – located on the Fairfax, VA, campus – invites applications for a Salesforce Administrator Technical position within the Enterprise Applications Support & Development team. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason’s academic and culturally inclusive environment.


About the Position:

The Salesforce Administrator is a key member of the Enterprise Applications Support & Development team, providing front line technical administration and support of Salesforce including: support of daily operations & change management, configuration changes, reporting, training, QA Testing, troubleshooting and working with stake holders to ensure that applications meet their current and evolving needs. The Salesforce Administrator must have a deep technical understanding of the Salesforce platform and its capabilities and will be expected to make recommendations regarding the ongoing Salesforce deployment.


The Salesforce Administrator will be a member of the Enterprise Applications Support & Development team and be responsible for day to day support and maintenance of Mason’s Salesforce/CRM platform. This role will collaborate with Salesforce Developers/Admins, other ITS teams and functional units such as Enrollment Management and Provost’s Office, client stakeholders and end users to support, enhance and expand Salesforce operations and adoption. For the end users, the Salesforce Administrator will provide operational and technical support.



  • Support of daily operations, configuration changes, reporting, training, troubleshooting and working with stakeholders to ensure that applications meet their current and evolving needs;
  • Complete regular internal system audits and prepare for upgrades;
  • User access control and provisioning/de-provisioning;
  • Work with EASD Salesforce developers on evaluation, scope, QA/Testing, release management and documentation of development projects;
  • Work with functional administrators and other stakeholders on enforcement of governance, security and operational standard operating procedures and task coordination;
  • Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs;
  • Ability to assess the impact of new requirements on and all upstream and downstream applications, systems and processes;
  • Effectively act as the liaison between our users, vendors and the application development teams;
  • Responsible for creating and/or maintaining objects and related fields within the platform;
  • Manage data feeds and other integrations;
  • Within the platform, this individual will create and maintain views, reports and dashboards; and
  • Perform tasks related to backup/disaster recovery and related documentation.





Preferred and Required Qualifications

Required Qualifications:

  • Bachelor’s degree, or equivalent combination of education and experience, required;
  • Exceptional understanding of best practices and functionality;
  • Must demonstrate ability to communicate effectively at all levels of the organization;
  • Experience w/ Demand Tools and/or Apex Data Loader;
  • Informatica Cloud (or equivalent ETL/Integration tool); and
  • Salesforce Lightning Connector and relational databases.


Preferred Qualifications:

  • Demonstrated experience as Salesforce Admin (2-4 years+ preferred); and
  • SFDC Administrator Certification preferred (or equivalent experience).

Application Details

Salary is commensurate with education and experience.


George Mason University is a great place to work where employees are given an opportunity to develop skills and expand horizons. We have tuition waivers; telecommuting (typically one day a week) and flextime schedules; facilities that will meet your physical fitness needs; and the campus environment is dynamic and ethnically and culturally diverse.


Special Instructions to Applicants        

For full consideration, applicants must apply for position 02967z at by April 11, 2022; complete and submit the online application; and upload a resume and a list of three (3) professional references. References must include name, email address and phone number. References will only be checked after the final interview.


George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.


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