University Ombudsperson

  • Georgia Southern University
  • Statesboro, GA, USA
  • Mar 04, 2022
Full time Facilities Management

Job Description


University Ombudsperson

Job ID: 239640
Location: Statesboro, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us
Join Our Team at Georgia Southern!

Georgia Southern is a dynamic university with three vibrant campuses in Hinesville, Savannah and Statesboro serving the communities in Southeast Georgia. As a Carnegie Doctoral/R2 institution, our world-class scholars instruct about 26,000 students in associate, bachelor's, master's and doctoral level degree programs. Whether you are seeking the charm of a small town, the traditions of a historical/urban destination near the beach or supporting our military service members and their families, Georgia Southern offers its faculty and staff the best of all worlds!

Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. We are steeped in tradition and devoted to academic distinction in teaching, scholarship and service. In 2018 Forbes Magazine listed Georgia Southern, along with 10 other Georgia companies or institutions, as one of America's Best Midsize Employers. Georgia Southern University is passionate about serving our region while preparing our students to be lifelong scholars, leaders, and responsible stewards of their communities and the world.

Department Information
Chief of Staff; Office of External Affairs

Job Summary
The University Ombudsperson is a designated impartial, neutral, and confidential (to the extent permitted by law) third party who assists faculty, staff, and administrators in dispute resolution through informal means, which includes consulting, negotiation, and mediation. The Ombudsperson directs all aspects and functions of the University Ombuds' Office and, upon request, issues reports to the President.

The Ombudsperson is an advocate for fairness who is a source of information and referral and assists in the resolution of concerns and critical situations. The function of the Ombudsperson is independent of existing administrative structures and reports to the university Chief of Staff. The Ombudsperson will develop the resources and tools to aid university constituents in fostering a culture of respect, collaboration, and mediation.

The office will serve as a neutral place where faculty and staff can talk in confidence about issues, concerns, or disputes in a confidential (to the extent permitted by law) environment for fair and consistent treatment in the university community.

  • Perform related duties as assigned to support the mission of the University
    • Establish and Maintain the Office of the Ombuds
    • Formulate, manage, and monitor the overall goals, direction and programs of the office
    • Ensure that integrity of the office is maintained through independence, fair process, neutrality, impartiality, and timely attention to the resolution of issues while treating people with dignity and respect
    • Keep statistics by category of faculty, staff and generic subject matter for every visit made to the office, without identifying information such as names, specific offices or departments
  • University Community Outreach and Education
    • Provide ongoing education and communication about the office's role to all potential inquirers, as well as to University Leadership
    • Conduct outreach efforts and training sessions to increase the visibility of the office and ensure that accurate information about the Ombuds program is disseminated
    • Provide a yearly oral report/presentation to Faculty Senate and Staff Senate
    • Create and maintain a webpage for the Ombuds' office
  • Policy Analysis and Feedback
    • Advises senior administrators responsible for policies and procedures that affect the welfare of the campus community. Works collaboratively with other offices and personnel whose responsibilities include policy analysis
    • Serve as a campus resource in formulating or modifying policy and procedures
    • Raise issues with senior administrators that may surface
    • Review quarterly the patterns of grievances. Make appropriate recommendations for policies or practices that would reduce or eliminate recurring grievances
    • Identify problems or trends that affect the University community and, if appropriate, recommend creative ways to address these concerns
  • Professional Development
    • Develops and maintains ongoing relationships with all campus constituencies to promote the value and process of conflict resolution
    • Develops and conducts training and information sessions for the campus community about the Ombuds Office's role in university conflict resolution
    • Works collaboratively with other campus personnel with conflict resolution interests and responsibilities
  • State and Federal Limitations on the Role of the University Ombuds
    • Individuals meeting with the Ombuds must be informed that confidentiality may not apply to their interactions or communications with the Ombuds because of State or Federal law. Some examples of exceptions to confidentiality are as follows
      • If there perceived credible threats of harm to oneself or others, including sexual assault, child or elder abuse, etc.
      • If Federal or State law requires disclosure (e.g., something falls within open records law definitions, information already considered public and discoverable, Title IX allegations, Clery, VAWA, U.S. export control, and national security concerns).
      • Because of State and Federal law, the Ombuds and Georgia Southern will not operate under the International Ombudsman Association (IOA) Standards of Practice and Code of Ethics

Required Qualifications
Educational Requirements
  • Master's degree or other professional degree in mediation, conflict or dispute resolution, or closely related field from an accredited institution.

Required Experience
  • Minimum three (3) years demonstrated skills in problem solving, analysis, and conflict resolution including the courage to address the highest levels of the institution
  • Minimum three (3) years professional experience directly related to the duties and responsibilities of the position including experience with analysis of legal documents and policy documents
  • Experience with, and understanding of, the structure of public institutions of higher education, including shared governance
  • Understanding of and experience working with people of diverse backgrounds and cultures.

Other Required Qualifications
  • Outstanding communication skills with the ability to make effective oral and written presentations
  • Must have the ability to establish and promote the Ombudsperson Office and effectively engage with faculty and administration

Preferred Qualifications
Preferred Educational Qualifications
  • Ph.D or J.D.

Preferred Experience
  • Five (5) years previous experience in an Ombuds role.
  • Experience in training and outreach in a higher education environment
  • Experience in department or unit management, personnel management, and budget responsibilities

Proposed Salary
$62,100 - $75,000 - Commensurate with experience

Required Documents to Attach
  • Please provide three (3) professional references in the Required Documents to Attach section on your application.

Knowledge, Skills, & Abilities
  • Must be able to work independently and on their own initiative
  • Consistently exhibit engaging customer service
  • Navigate web access and email with or without reasonable accommodation
  • Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position

  • Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success

  • Demonstrate commitment to inclusiveness by working well with diverse populations
  • Use effective communication and human relations skills
  • Demonstrate appropriate organizational skills as required for specific position

Apply Before Date
Review of applications will begin on April 1, 2022 and continue until the position is filled.

Contact Information
For more information or questions about a job posting, please contact the Department of Human Resources by phone at (912) 478-6947 or by e-mail at

For technical support, please call the Shared Services Center at (877) 251-2644 or

Conditions of Employment
  • Georgia Southern University is a Tobacco and Smoke-Free Community
  • Successful completion of background investigation and legal authorization to work in the US prior to employment
  • Must be able to perform duties and responsibilities with or without reasonable accommodation

Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal Employment Opportunity
Georgia Southern University provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the Americans with Disabilities Act to participate in the search process should notify Human Resources: (912) 478-6947.

Other Information
  • Must be able to perform duties and responsibilities with or without reasonable accommodation.
  • Regularly required to talk or hear
  • Work is generally performed in an office setting
  • This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets
  • Duties may require sitting (for extended periods), climbing stairs
  • Work hours may extend beyond 40-hour work week

Background Check
Standard and Education

Other Information
Believing that diversity, equity, and inclusion contribute to excellence in the workplace and to the quality of the University's academic environment, Georgia Southern University is committed to recruiting and retaining diverse faculty and staff to support, promote, and serve a diverse student body and promote Inclusive Excellence. Candidates from historically underrepresented groups, whose work furthers the institution's Inclusive Excellence goals, and who bring to campus varied life experiences, perspectives and backgrounds are especially encouraged to apply.

To apply, visit

Copyright ©2022 Inc. All rights reserved.

Posted by the FREE value-added recruitment advertising agency

Application Details

When inquiring or applying for positions at Georgia Southern University, please also reference

Applicants with dual-career considerations can find university jobs such as professor jobs, dean jobs, chair / department head jobs, and other faculty jobs and professional and administrative staff employment opportunities at Georgia Southern University and at other institutions of higher education in the region on

To receive email alerts when new jobs at Georgia Southern University are posted, job seekers can sign up at new job openings at Georgia Southern University.