IT Specialist I / Helpdesk

  • Baltimore City Community College
  • Baltimore, MD, USA
  • Jan 20, 2022
Full time Computer & Web Services, Info Technology

Job Description

Overview: Baltimore City Community College is constantly blending the use of information technology into the everyday functions throughout the College.  Therefore, the Client Services Group is committed to meeting our clients' needs and fulfilling the mission of the College. 

As a member of the Client Services Group, this position provides intermediate level technical assistance and support of audio/visual needs in accordance with current trends and innovations in technology as well as BCCC's policies and procedures.   IT Specialist I Helpdesk responds to, coordinates and resolves IT Helpdesk problem calls for campus, administrative, and off-campus instructional technology equipment. Employees provide font-line computer support consistent with current trends and innovative technology as well as BCCC's policies and procedures.  Employees may troubleshoot equipment problems, resolve and/or recommend further action. Provide support/user assistance with computer equipment/software, as well as instructional support including laptop computers with College supported software and computer projection devices.  Employees may be assigned to the Student Lab or assist in other areas of the college providing helpdesk support.

Preferred and Required Qualifications

  • Associate's degree in an information technology-related discipline
  • 3 years in the information technology field or experience working on a helpdesk environment.
  • Certification and or training and experience in at least 2 of the following:
    • MCITP -Microsoft Certified IT Professional (for Win 10)
    • MCDST -Microsoft Certified Desktop Support Technician
    • Comp TIA A+ or Comp TIA Network+
    • SCCM experience inclusive of OS Deployment and Application installation
    • SharePoint

Application Details

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