Financial Aid Counselor - Customer Relations

  • Georgia Southern University
  • Statesboro, GA, USA
  • Jan 14, 2022
Full time Business/Financial Affairs/Financial Aid

Job Description

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Financial Aid Counselor - Customer Relations

Job ID: 238261
Location: Statesboro, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us
Join Our Team at Georgia Southern!

Georgia Southern is a dynamic university with three vibrant campuses in Hinesville, Savannah and Statesboro serving the communities in Southeast Georgia. As a Carnegie Doctoral/R2 institution, our world-class scholars instruct about 26,000 students in associate's, bachelor's, master's and doctoral level degree programs. Whether you are seeking the charm of a small town, the traditions of a historical/urban destination near the beach or supporting our military service members and their families, Georgia Southern offers its faculty and staff the best of all worlds!

Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. We are steeped in tradition and devoted to academic distinction in teaching, scholarship and service. In 2018 Forbes Magazine listed Georgia Southern, along with 10 other Georgia companies or institutions, as one of America's Best Midsize Employers. Georgia Southern University is passionate about serving our region while preparing our students to be lifelong scholars, leaders, and responsible stewards of their communities and the world.

Department Information
0712100 - Office of Financial Aid

Job Summary
Counsel students and parents on financial aid programs, eligibility requirements, and application processes.

Responsibilities

  • Perform related duties as assigned to support the mission of the University
  • Evaluate student financial aid requests and make award adjustments and recalculations on less complex financial aid issues
  • Maintain knowledge of federal/state regulations governing financial aid
  • Work with campus departments to ensure program efficiency for students
  • Represent financial aid at University events related to enrollment management
  • Provide financial aid counseling/assistance for students and parents throughout the students' academic careers at Georgia Southern
  • Assist with FAFSA issues, budgeting financial aid refunds, tax information and requirements, student loan availability and application processes


Required Qualifications
Educational Requirements

  • Bachelor's degree


Required Experience

  • Three or more years of related work experience


Proposed Salary
$33,300

This position is non-exempt and paid on a biweekly basis

Required Documents to Attach

  • Please provide three (3) professional references in the Required Documents to Attach section on your application.


Knowledge, Skills, & Abilities
ABILITIES

  • Consistently exhibit engaging customer service
  • Ability to interpret policy, state and federal regulations


KNOWLEDGE

  • Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success
  • Knowledge of regulations governing financial aid


SKILLS

  • Demonstrate commitment to inclusiveness by working well with diverse populations
  • Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position
  • Effective communication (verbal and written), organization and human relations skills
  • Demonstrated commitment to customer service-centered work ethic
  • Demonstrated commitment to equity, diversity and inclusion


Apply Before Date
January 28, 2022

Contact Information
For more information or questions about a job posting, please contact the Department of Human Resources by phone at (912) 478-6947 or by e-mail at hrservice@georgiasouthern.edu.

For technical support, please call the Shared Services Center at (877) 251-2644 or oneusgsupport@usg.edu.

Conditions of Employment

  • Georgia Southern University is a Tobacco and Smoke-Free Community
  • Successful completion of background investigation and legal authorization to work in the US prior to employment
  • Must be able to perform duties and responsibilities with or without reasonable accommodation


Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal Employment Opportunity
Georgia Southern University provides equal opportunities to all employees and applicant for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the America with Disabilities Act to participate in the search process should notify Human Resources: (912) 478-6947.

Other Information

  • Must be able to perform duties and responsibilities with or without reasonable accommodation
  • Work generally performed in an office environment
  • Workweek may occasionally extend beyond 40 hours
  • Occasional travel may be required


Background Check
Standard and Education

Other Information
Believing that diversity, equity, and inclusion contribute to excellence in the workplace and to the quality of the University's academic environment, Georgia Southern University is committed to recruiting and retaining diverse faculty and staff to support, promote, and serve a diverse student body and promote Inclusive Excellence. Candidates from historically underrepresented groups, whose work furthers the institution's Inclusive Excellence goals, and who bring to campus varied life experiences, perspectives and backgrounds are especially encouraged to apply.


To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=39000&JobOpeningId=238261&PostingSeq=1




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Application Details

When inquiring or applying for this and other job openings at Georgia Southern University, please also reference AcademicCareers.com

Applicants with dual-career considerations can find university jobs such as professor jobs, dean jobs, chair / department head jobs, and other faculty jobs and employment opportunities at Georgia Southern University and at other institutions of higher education in the region on www.AcademicCareers.com