Human Resources Associate

  • Georgia Southern University
  • Statesboro, GA, USA
  • Nov 25, 2021
Full time Human Resources & Affirmative Action

Job Description


Human Resources Associate

Job ID: 235662
Location: Statesboro, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us
Join Our Team at Georgia Southern!

Georgia Southern is a dynamic university with three vibrant campuses in Hinesville, Savannah and Statesboro serving the communities in Southeast Georgia. As a Carnegie Doctoral/R2 institution, our world-class scholars instruct about 26,000 students in associates, bachelor's, master's and doctoral level degree programs. Whether you are seeking the charm of a small town, the traditions of a historical/urban destination near the beach or supporting our military service members and their families, Georgia Southern offers its faculty and staff the best of all worlds!

Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. We are steeped in tradition and devoted to academic distinction in teaching, scholarship and service. In 2018 Forbes Magazine listed Georgia Southern, along with 10 other Georgia companies or institutions, as one of America's Best Midsize Employers. Georgia Southern University is passionate about serving our region while preparing our students to be lifelong scholars, leaders, and responsible stewards of their communities and the world.

Department Information
0350101 - Office of Human Resources

Job Summary
Deliver first tier customer service support to the University on various Human Resources subject matters. Provide first point of contact support to calls/emails/chats/MyHelp tickets/in person requests internal and external to the University. Respond to inquiries to answer questions and resolve issues. Provide administrative support for the department.


  • Perform related duties as assigned to support the mission of the University
  • Build and maintain relationships with campus constituents
  • Interact with University departments such as Budgets and Payroll to facilitate the completion of any duties
  • Ensure compliance with federal and state laws and regulations and University and USG policies and procedures
  • Ensure compliance with departmental Standard Operating Procedures
  • Special Projects as assigned
  • Provide administrative support
  • De-escalate situations through use of effective communication techniques and involve supervisor as necessary
  • Track inquiries, issues and transactions and request and communicate resolutions and updates using ticket management tools and other tracking tools
  • Meet key performance metrics per job tasks measured by department
  • Assist HR Managers with the development of standard operating procedures; Provide input to update and maintain knowledge base, FAQs, solutions and troubleshooting guides
  • Input data in various platforms to maintain employee records, to monitor HR functions, support the recruitment process, and initiate employment eligibility verification and background checks
  • Manage documents for appropriate retention. Scanning to electronic format, if necessary
  • Monitor and respond to Human Resources inquiries providing accurate, consistent and timely responses or redirect the inquiry if it needs to have someone else respond


  • Run/pull data reports for HR, campus departments, and state and federal agencies
  • Maintain a list of HRIS systems, email accounts and data reports used for Talent Acquisition and Employment Services and the security/access roles by HR positions, and any passwords used for those systems
  • Maintain data reports for Talent Acquisition and Employment Services
  • Perform auditing for information integrity
  • Serve as contact for data protection for Protected Personal Information collected on work computers/laptops for Talent Acquisition and Employment Services. Collaborate with IT and use Spirion tool. Schedule times for employees to run the app on their computers and to complete cleanup.

Required Qualifications
Educational Requirements

  • High school diploma or equivalent

Required Experience

  • One or more years of related work experience

Preferred Qualifications
Additional Preferred Qualifications

  • Specialized knowledge in Human Resources
  • Ability to input data into HR systems with a high level of accuracy and efficiency

Preferred Experience

  • Experience explaining employee policies and procedures
  • Experience with customer service

Proposed Salary
$30,900 - $34,350

This is a non-exempt position paid biweekly.

Required Documents to Attach

  • Please provide three (3) professional references in the Required Documents to Attach section of your application.

Knowledge, Skills, & Abilities

  • Consistently exhibit engaging customer service
  • Navigate web access and email with or without reasonable accommodation
  • Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position
  • Ability to maintain confidentiality and secure sensitive information


  • Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success


  • Demonstrate appropriate organizational skills as required for specific position
  • Use effective communication and human relations skills
  • Demonstrate commitment to inclusiveness by working well with diverse populations

Apply Before Date
December 10, 2021

Contact Information
For more information or questions about a job posting, please contact the Department of Human Resources by phone at (912) 478-6947 or by e-mail at .

For technical support, please call the Shared Services Center at (877) 251-2644 or

Conditions of Employment

  • Georgia Southern University is a Tobacco and Smoke-Free Community
  • Successful completion of background investigation and legal authorization to work in the US prior to employment
  • Must be able to perform duties and responsibilities with or without reasonable accommodation

Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal Employment Opportunity
Georgia Southern University provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the Americans with Disabilities Act to participate in the search process should notify Human Resources: (912) 478-6947.

Other Information

  • Must be able to perform duties and responsibilities with or without reasonable accommodation.
  • Work generally performed in office environment
  • Workweek may occasionally extend beyond 40 hours
  • Duties include repetitive activity, data entry, confinement to workstation for extended periods
  • Occasional travel may be required

Background Check

Other Information
Believing that diversity, equity, and inclusion contribute to excellence in the workplace and to the quality of the University's academic environment, Georgia Southern University is committed to recruiting and retaining diverse faculty and staff to support, promote, and serve a diverse student body and promote Inclusive Excellence. Candidates from historically underrepresented groups, whose work furthers the institution's Inclusive Excellence goals, and who bring to campus varied life experiences, perspectives and backgrounds are especially encouraged to apply.

To apply, visit

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Application Details

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Applicants with dual-career considerations can find university jobs such as professor jobs, dean jobs, chair / department head jobs, and other faculty jobs and employment opportunities at Georgia Southern University and at other institutions of higher education in the region on