Director of Shared Services

  • University of Oregon
  • Eugene, OR, USA
  • Nov 19, 2021
Full time Business/Financial Affairs/Financial Aid Deans & Directors Human Resources & Affirmative Action

Job Description


Director of Shared Services

Job no: 528462
Work type: Officer of Administration
Location: Eugene, OR
Categories: Administrative/Professional, Business Administration/Management, Executive/Management/Director, Human Resources, Operations/Infrastructure, Planning/Project Management

Department: CAS Administration
Appointment Type and Duration: Regular, Ongoing
Salary: Commensurate with experience
FTE: 1.0

Application Review Begins
November 29, 2021; position open until filled.

Special Instructions to Applicants
In addition to the online application, please submit a CV or resume; a cover letter that describes your experience managing organizational change; and names and contact information for three professional references. Please make sure your application materials demonstrate how you meet the minimum qualifications for this position.

Department Summary
The College of Arts & Sciences (CAS) is a large and complex college that offers the core liberal arts and sciences curriculum at the University of Oregon. The majority of undergraduates at UO go on to pursue a degree in one of the College's 40+ undergraduate degree programs. CAS also has 30+ doctoral programs that produce approximately 75% of the PhDs at the University of Oregon. CAS is home to approximately 750 faculty, over 1000 graduate employees, and 200 administrative employees. CAS has annual budgeted operations expenditures of approximately $156 million and utilizes slightly more than half a million square feet of space spread over 50 separate buildings both on- and off-campus.

Position Summary
The College of Arts and Sciences (CAS) Director of Shared Services is responsible for the planning and implementation of a new shared administrative services model for CAS. Upon implementation of the new model, this position will direct and oversee the operations and management of the Shared Service Centers (SSCs).

This position has broad and general oversight of the application of CAS's shared service processes, policies, and practices. It is responsible for clear and timely communication with the academic units and Administrative Service Units (ASUs) about shared services rollout, updates to policy and practice, and other matters related to the Shared Service Centers. This position is responsible for managing relationships with academic unit customers and ensuring that service commitments between units and the Shared Service Centers are met. This position collaborates with supervisors and HR practitioners to evaluate processes and procedures necessary for high-quality service.

Preferred and Required Qualifications

Minimum Requirements
Bachelor's degree with seven years of experience (or nine years experience with no Bachelor's degree) that includes a combination of fiscal operation management, human resources management, and project and change management
Two years of work experience in higher education
Five years of supervisory and people management experience, including performance management
Demonstrated progressive responsibility working in a complex organization across functions, teams, cultures, and levels

Professional Competencies
Ability to promote cultural change and foster an environment of continuous improvement
Ability to engage in strategic planning
Demonstrated capacity to support and encourage diversity, equity, and inclusion in the workplace
Ability to develop trust and credibility
Sound judgment in an environment of change
Customer service skills
Project management skills; ability to direct multiple large and complex projects
Resourceful and able to network with outside agencies doing similar work
Strong oral and written communication skills
Strong team-building skills that promote cooperation and communication among work groups
Ability to embrace change with a positive attitude
Demonstrated success in promoting change, people management, and development

Preferred Qualifications
At least ten years' experience that includes a combination of fiscal operation management, human resources management, and project and change management
Supervisory experience with responsibility for ten or more employees

Application Details

FLSA Exempt: No

All offers of employment are contingent upon successful completion of a background inquiry.

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit

The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at or 541-346-5112.

UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at

To apply, visit

When inquiring or applying for this position, please also reference

Applicants with dual-career considerations can find university jobs such as professor jobs, dean jobs, chair / department head jobs, and other faculty jobs and employment opportunities at the University of Oregon and at other institutions of higher education in the region on

Copyright ©2021 Inc. All rights reserved.

Posted by the FREE value-added recruitment advertising agency