Student Care Professional Counselor

  • Dallas College
  • Dallas, Texas
  • Oct 14, 2021
Full time Advising/Counseling/Support Health & Medical Services

Job Description

Working Title

Student Care Professional Counselor

Job Title Code


Salary Level


Salary Range (Full-Time)

$75,000 to $120,000 (dependent on experience and other considerations)

Hourly Rate (Part-Time)

$36.06 per hour

Business Travel




Position Type


Position Summary

The Student Care Professional Counselors are the central and first point of contact for students to access the Student Care Network (Counseling, Health, Basic Needs Resources) and other student support services. This position collaborates with students to develop a student success plan, shar education about and facilitate connections to appropriate on and off-campus resources and provide accountability through supportive follow up meetings. This position provides case management services, conduct intake assessments, recommend appropriate treatment plans, and coordinate support services. This position assists with outreach and education for the campus community regarding identification and intervention for students of concern. Position also develops unique competencies in assisting students with reducing financial barriers, such as food, housing, legal, and childcare. This position works as part of a dynamic team of mental health and medical care professionals (including nurses, LPCs, psychologists) providing services to a diverse, intergenerational community. This position coordinates basic needs and student equity and development plans, budgets and initiatives related to the student services, and social needs of students. Position collaborates with employees, students, and community organizations to build a network of supports to assist under-resourced students by leveraging existing community resources, coordinating opportunities for cross-training among existing college supports and personnel, and designing and implementing new programming.

Required Knowledge, Skills & Abilities

• Knowledge of the purpose of community colleges and the vision of Dallas College
• Knowledge of care management, intake/assessment, and counseling techniques. Experience working with students in crisis and creating behavioral intervention plans and/or care coordination.
• Ability to identify and address opportunities and challenges that arise as a result of Dallas College’s current transition
• Experience working with student support programs (counseling, threat assessment, health & wellness programs, etc.)
• Learn, interpret, and ensure compliance with state and federal laws. Knowledge of risk assessment in higher education settings.
• Excellent interpersonal skills and the ability to communicate effectively, verbally and in writing, complex ideas, and information to a variety of stakeholders/constituents within the Dallas College community and health care, social service network related to student basic mental health, physical, spiritual and social needs
• Knowledge of mental health and basic needs services for college students.
• Ability to work effectively with ethnic, cultural, and socially and economically diverse student populations
• Skills in technological support and delivery of student programs and services; knowledge and skill in the use of integrated software systems; and proficiency in the use of Microsoft application software
• Employ and deploy data-informed and results oriented initiatives
• An understanding of contemporary issues in higher education is required through professional development activities
• Ability to maintain confidentiality of information exposed to during business regarding students, supervisors, or other employees
• Highly collaborative leader with experience in a comparably diverse and complex college/university with a proven track record of enhancing quality, excellence, institutional diversity, equity and inclusion, and student success
• Experience in strategic planning, assessment of program(s) effectiveness, and development of guidelines to enhance student success units within the institution and with accrediting bodies
• Excellent time management, and organizational and problem-solving skills
• Responds appropriately to issues in a dynamic, rapidly changing educational/economic environment

Physical Requirements

Normal physical job functions performed within a standard office environment.  Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.

Minimum Knowledge and Experience

• Master’s Degree preferred in social work, counseling, or related field. Official transcripts required.
• Three (3) years of related experience
• Possession of, or ability to obtain, an appropriate license within 90 days of employment (i.e., LMSW, LCSW, NCC, LPC, LMFT) or case management certification. Official license/certification is required.
• Current and valid Texas driver’s license required.
• Ability to work extended hours beyond the regular 8:00 am – 5:00 pm workday especially during heavy registration peak times including nights and weekends.
• Experience working with diverse student and staff populations.
• Experience with CARE Teams
• ***Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. **

Essential Duties and Responsibilities

• Complete intake and assessment with students to fully understand their needs and concerns and develop Student Success Plans with students to encourage realistic goals and identify potential support resources.
• Implementation and leverage technology platforms such as Titanium and Pieces to support the student care network.
• Provide appropriate ongoing follow up with students in person or by phone/email/virtual appointment for continuity of care and accountability and to evaluate successes, barriers, and/or gaps in support.
• In consultation with key college stakeholders, evaluate current student resources and create a strategic two-year plan to scale up efforts to address under-resourced student need and gaps in services by incorporating best practices in goal setting and the development of learning outcomes. Specific focus areas will include health and wellness and supports for students who are parents.
• Meet individually with students of concern or who may have acute needs (and their families, if necessary) to coordinate and provide ongoing care management in an effort to ensure appropriate services are in place. Consult with Director and Associate Dean, as needed, on acute cases.
• Be knowledgeable about and connect students with appropriate support services on and off-campus to help students effective navigate the Student Care Network and wrap-around basic needs (including transportation, childcare, emergency aid, benefits screening, and food assistance, etc.)
• Work closely with campus partners to facilitate coordinated and holistic support measures for students.
• Utilize electronic documentation systems to create and/or update wellbeing files in Maxient and Pieces to share information with campus partners and guarantee accurate file maintenance.
• Respond to after hours or weekend emergencies on a limited basis to ensure continuous support for students.
• Assist in the design of programs and conduct trainings to educate students, faculty, and staff about the Student Care Network, student wellbeing, and identifying and responding to students in distress.
• Develop, deliver, and evaluate interventions and sustainable programs over multiple campuses that ameliorate basic needs in a manner that promotes dignity and minimizes marginalization.
• Communicate, increase awareness, and advocate for students’ basic needs to a range of audiences both on campus and in the community.
• Develop and maintain strategic partnerships with on- and off-campus stakeholders that support a comprehensive, multidisciplinary, and integrated approach to basic needs.
• Engage in comprehensive assessment, evaluation, and program improvement by regularly tracking, communicating, and reporting relevant data; integrate feedback into program operations; and develop and review key performance indicators to reduce students’ food, housing, and financial insecurity.
• Attend relevant trainings and meetings to increase knowledge and expand network of contacts in the community.
• Plan, organize, and implement campus wide educational programs and participate in outreach activities including but not limited to tabling at key events, integrating information into new student orientations or onboarding processes, presenting to student clubs, and increasing the college’s awareness and knowledge of student basic needs through presentations and educational events.
• Assist department personnel with other Student Engagement activities that support student success, holistic wellness, and a sense of belonging, as needed.
• Completes required Dallas College Professional Development training hours per academic year.
• Performs other duties as assigned.

Reports to: Associate Dean, Basic Needs and Community Connections

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

Dallas College is part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression. Dallas College complies with the Americans with Disabilities and Veterans Act.

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Applicants with dual-career considerations can find university jobs such as professor jobs, dean jobs, chair / department head jobs, and other faculty jobs and employment opportunities within Dallas College and at other institutions of higher education in the region on