Program Coordinator- Extended Educational Services

$51,116 yearly
  • Northwestern Michigan College
  • Traverse City, MI, USA
  • Aug 09, 2021
Full time Education: (i.e. Schools/Colleges of Education) Continuing, Distance & Online Education External Relations, PR, Marketing Other Administrative Positions

Job Description



Northwestern Michigan College

General Information

Job Title: Extended Educational Services (EES) Program Coordinator

Department: Extended Educational Services

Effective Date: 7/22/2021

Posted: 8/6/2021

FLSA Status: Exempt

Supervisor: Director of Extended Educational Services

Anticipated Start Date: 10/18/2021

Starting Salary: $51,116.00 (Grade 13 on the Staff Salary Schedule)

Benefits: Excellent benefits package, including medical, dental, paid sick leave, and tuition benefits. For more details about benefits, go to and click on Salaries and Benefits, or request a copy from the Office of Human Resources. This position is eligible for relocation pay. Link to Regular Faculty & Staff Flexible Benefits Summary

Position Summary

The position coordinates the creation or procurement of high end, high need programs to provide continuing education and professional development in the form of courses, conferences, seminars, and intensive short-term training to regional and national audiences. The position focuses on personal enrichment courses, events, and certificates but may also include destination events, testing and certification programs, and workforce and career development programs. The position collaborates between the college, potential and current students, instructors, vendors, community entities, and businesses to provide these learning opportunities.

Essential Responsibilities

(Critical) Engages the Director of Extended Education in needs and trends for Continuing Education, Personal Enrichment and Professional Development events regionally and beyond, researches competitive offerings, determines resources and local needs, budget needs, and accrediting requirements for programs/events under consideration, and submits potential program/event/course ideas for review and approval.

(Critical) Oversees the planning, development/acquisition and implementation of new learning programs and events? designs appropriate educational formats (workshops, courses, conferences, and trainings)? and recruits and schedules instructors or providers.

(Critical) Develops new courses or events that emerge from current offerings and instructors.

(Critical) Ensure learner needs are met by collecting feedback, analyzing data and making appropriate adjustments to existing offerings and by monitoring service/quality assurance for third party vendor services and contracts.

(Critical) Manages workflow with Google Suite, Microsoft Office, and other professional software.

(Very Important) Maintains relevance in the continuing education and ongoing certification arena for professions represented in NMC academic areas, local businesses, and the greater community.

(Very Important) Provides content for marketing and communications efforts and collaborates with the Publications and Promotions Specialist to ensure success of programs and events.

(Very Important) Drives the creation, collaboration and implementation of programs and events that may include, College for Kids, student special needs, Culinary, Experiential Learning, certificate and badging credentialing, career, workforce & professional development, Global Certificate, Hobby, Fitness, Wellness, Culture, Writing, and engages NMC departments to offer collaborative programming and to support college mission projects.

Foundational Competencies

Ethical Behavior and Integrity
Displays honesty, trustworthiness, and ethical behavior. Earns respect. Behaves in a straightforward manner with others with no hidden agendas. Builds trust and credibility through reliability and authenticity. Leads by example? words and actions are consistently aligned.

Commitment to Lifelong Learning

Actively pursues learning and development. Stays current in content area, acquiring and refining technical and professional skills.

Commitment to Quality Service, Responsible Stewardship, Continuous Improvement
Displays a commitment to excellence and to providing quality service to learners, coworkers, or others they serve. Consistently seeks feedback and looks for ways to improve service, promote quality, and make effective use of college resources.

Creating/Contributing to a Culture of Innovation and Thoughtful Risk-taking

Creates/contributes to an environment of safety and trust. Seeks to solve problems rather than affix blame. Willing to experiment and learn.

Agility/ Adaptability/Tolerance for Ambiguity

Easily adjusts to organizational and environmental changes? adapts responses and tactics to shifting or evolving situations? deals effectively with ambiguity and uncertainty.

Valuing All People

Genuinely interested in others. Shows concern and empathy for others. Shows patience, understanding, and acceptance of people with varied backgrounds and perspectives. Treats learners, coworkers, and direct reports respectfully and fairly.

Actively and enthusiastically works with others to achieve a shared common goal. Gives credit and recognition to those who have contributed. Shares information and own expertise with others to enable them to accomplish group goals. Creates a sense of belonging in the team and a culture of inclusion. Collaborates across boundaries. Looks at problem solving at the institutional level (not just in own area or department). Open to sharing resources, working with other departments and organizations.

Accountability/Personal Responsibility

Meets commitments and keeps promises? gets things done. Acknowledges and learns from mistakes. Holds self and others accountable. Takes responsibility for achieving goals.

General Competencies

Building Effective Relationships — Proficient

Importance: Critical

Relates well with all kinds of people in a variety of situations. Develops and maintains effective communication and relationships. Demonstrates understanding, friendliness, courtesy, tact, and empathy to others. Is approachable? makes time for others. Is sensitive to cultural diversity, race, gender, disabilities, and other individual differences. Excellent interpersonal skills? understands how he/she is perceived by others? reads a social situation and responds appropriately? adjusts own behavior in response to others' non verbal cues? understands why people and groups behave the way they do? gives constructive feedback in a way that produces positive change rather than resentment or anger? provides direct, specific feedback respectfully and in a timely manner.

Communications / Active Listening — Proficient

Importance: Critical

Has a good sense of who needs to know what and keeps others informed. Communicates in a clear, concise, organized, and compelling manner. Gives others their full attention? listens without interrupting. Seeks to understand others' points of view. Interprets both the words spoken and the nonverbal cues used by others. Accurately hears implied as well as expressed messages? accurately interprets nonverbal cues? communicates more complex information effectively? adjusts vocabulary and approach to improve understanding? speaks and/or writes in a well-organized, clear, and concise manner.

Global Awareness / Internationally Skilled — Proficient

Importance: Very Important

Understands the complexities and interdependency of world events and issues. Understands one's own culture and history in relationship to others. Is open to new opportunities, ideas and ways of thinking. Is self-aware about identity and culture? demonstrates sensitivity and respect for differences. Understands the complexities and interdependency of world events and issues; understands one's own culture and history in relationship to others; is open to new opportunities, ideas and ways of thinking; is comfortable with ambiguity and unfamiliar situations.

Strategic Understanding / Leadership — Basic+

Importance: Critical

Explains how their role supports NMC's mission and vision. Recognizes opportunities to help the organization accomplish its goals. Considers a broad range of internal and external factors in establishing goals and priorities. Consistently ensures a fit between individual or group actions and the organizational mission/strategy. Understands the mission and vision of the organization and works to implement this within the context of individual role and immediate work group? understands personal contribution to the department and the department's role in the organization.

Functional Competencies

Administrative Skills (Generic) — Proficient+

Importance: Critical

Plans, coordinates, and executes business functions, resource allocation, and production according to organizational objectives and procedures. Independently plans, coordinates, and executes business functions, resource allocation, and production to resolve moderately complex situations in various environments.

Analytical Skills (Generic) — Proficient

Importance: Critical

Frames issues and problems? collects information, identifies options? weighs the pros and cons, and recommends a course of action. Applies basic problem-solving techniques to gain greater understanding of a problem and potential solutions.

Business Knowledge / Business Sense / Understands How Business Works (Generic) — Proficient

Importance: Very Important

Understands NMC's financial model—the elements that affect NMC's financial viability/sustainability. Knows how businesses work. Knowledgeable about how policies, practices, trends, technology, and information affect an organization. Knows the competition. Is aware of how strategies and tactics work in the marketplace. Evaluates and reacts to current market conditions; sees how trends in one area impact other areas; sources and implements industry best practices; looks for ways to build external awareness within the organization.

Copywriting and Editing (Marketing / Advertising) — Proficient

Importance: Very Important

Prepares audience and media-appropriate information to accomplish the goals of the advertising or promotion. Prepares messages for print and electronic campaigns? effectively develops appropriate facts, images, or metaphors to communicate content in ways that positively influence readers or viewers.

Customer Service Focus (Generic) — Proficient +

Importance: Critical

Is positive and professional in appearance and demeanor. Personifies role model as a service provider. Responds to customer needs with respect and courtesy. Respects diverse groups. Takes ownership of customer concerns or problems. Offers sincere apologies and makes genuine attempts to fix problems. Quickly resolves customer service problems to the extent of employee's authority. Is a creative solution finder. Confidentiality is kept. Patiently and effectively deals with angry customers. Looks at things from the perspective of the learner/customer. Confronts negative attitudes of coworkers. Addresses challenging customer service issues effectively? enlists the help of others to develop creative solutions to nonroutine problems.

Event Management (Sales) — Proficient+

Importance: Critical

Plans and participates in trade shows, conventions, and special events to showcase products and services. Plans and executes events including tradeshows, vendor conferences, conventions, or other special events? interacts with event participants.

Market Research (Marketing / Advertising) — Basic+

Importance: Critical

Uses first and secondhand research to gain an understanding of relevant economic and social trends, industry specific trends, and changing customer preferences. Uses published data to prepare reports on current market trends? analyzes information from multiple sources.

Measuring Results (Generic) — Proficient

Importance: Very Important

Can identify useful outcome and process measures. Disciplined in listening to learners, stakeholders? monitoring measures. Can conceptualize, apply, analyze, synthesize, and evaluate information gathered from observation, experience, reflection. Can use measurements to make sound decisions, judgments, and/or predictions.

Presentation Skills (Generic) — Proficient

Importance: Very Important

Makes clear and effective formal presentations. Uses audiovisual aids, technology tools, and other supporting material effectively. Adapts communication for different audiences. Handles questions and answer sessions well. Presents facts and ideas clearly and concisely in a well-organized sequence? speaks formally with confidence and ease when presenting new topics? uses visual aids effectively to emphasize points? fields spontaneous questions effectively.


Supervises a single work unit within a department, or is an intermediate-level professional individual contributor.


Instruct and train others

Interview candidates

Build consensus by drawing together the ideas of others

Take calculated and responsible risks

Share special or technical information with others

Guide or facilitate projects

Bring commitment and drive into the workplace.

Lead by example

Serve as a spokesperson or advocate

Serve as a role model

Empower others to take responsibility and to be accountable

Tools and Equipment

MS Word

MS Power Point


Desk Top Computer

Google Workspace


Copy Machine



Work Environment

Lifting Activities

Most frequently lifted object: Under 10 lbs. lifted to waist level; carried 1-9 feet (Several times per week)

Heaviest object lifted: under 20-29 lbs. lifted waist level; carried 10-19 feet (Occasionally)

Non-lifting Repetitive Activities

Arm Movement (Continuously)

Gripping (Several times per day)

Sitting (Continuously)

Standing (Several times per day)

Talking (Continuously)

Typing (Several times per day)

Walking (Several times per day)

Writing (Several times per day)

Other Physical Demands

Close visual work

Irregular working hours

Prolonged visual work

Travel (less than 10%)

Mental Demands

Complicated planning

Exercising Independent Judgment

Minimal Guidance or Direction

Performing Multiple Functions/Activities

Persuading others

Rapid decision making

Other Challenges

Precise accuracy requirements

Production deadlines

Protecting the physical safety of others

Safeguarding organization assets and property

Contacts with Others

Internal Contacts

Employees in your own work unit or department — Purpose: Share information (Daily)

Employees in your Function — Purpose: Share information (Daily)

Managers in your function — Purpose: Interact with or advise (Several times per week)

Senior executives in your function — None/very little contact

Employees in departments outside your function — Purpose: Share information (Several times per week)

Managers in departments outside your function — Purpose: Investigate or research (Quarterly)

Senior executives outside your function — None/very little contact (Annually)

External Contacts

Vendors, Suppliers, Subcontractors — Purpose: Direct activities (Several times per week)

Federal/State Regulatory and Compliance Authorities — Purpose: Investigate or research (Quarterly)

Strategic Business Partners — Purpose: Investigate or research (Quarterly)

Customers — Purpose: Interact with or advise (Daily)


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this job description are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


To perform this job successfully, an individual will have computer skills, including knowledge of and the ability to use the Internet, email, calendaring software, and word processing software.


Ability to read, analyze and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to effectively present lectures and information to students and academic area leadership in a clear and understandable manner.


Ability to calculate figures and amounts such as proportions and percentages. Ability to apply concepts of basic algebra.


Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, musical notes, etc.,) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; and smell. Walking and standing are required and sitting for long periods of time. Lifting up to 50 pounds and periodic heavy exertion may be required. Specific hearing and vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions when traveling between campus buildings. The noise level in the work environment is usually loud to moderate.

Preferred and Required Qualifications



  • Bachelor's degree
  • Experience programming or teaching adult/youth events/classes
  • Minimum of 2 years of experience with program management
  • Minimum of 2 years of professional experience with written communication
  • Two + years of professional experience collaborating with a team of colleagues


  • Experience using social media
  • Experience with marketing and promotion
  • Experience with vendors/contracts

Application Details

Non-Discrimination Policy Notice

Northwestern Michigan College is committed to a policy of equal opportunity for all persons and does not unlawfully discriminate on the basis of race, color, national origin, sexual orientation, gender, religion, disability, genetic information, height, weight, marital status or veteran status in employment, educational programs and activities and admissions. Read more at

Michigan Law requires that a person with a disability or handicap requiring accommodation for employment must notify the employer in writing within 182 days after the need is known.

This job requires physical office time and also supports some telecommuting. Primarily it will be Monday-Friday but may include some nights and weekends as needed. The candidate must be flexible and able to support the variety of programming that the department offers.


Applications must be submitted online at Applications submitted by 8 am on Thursday, August 26th, 2021, will receive first consideration. This position will remain open until filled. For assistance call 231-995-2612 or 1-800-748-0566 x52612 or email .

Special Instructions to Applicants Please submit a cover letter with your application. Official transcripts will be required of all finalists. Please email to or mail to: Northwestern Michigan College Attention: Human Resources 1701 E Front Street Traverse City, MI 49686

When inquiring or applying for this job opening, please also reference

Applicants with dual-career considerations can find university jobs such as professor jobs, dean jobs, chair / department head jobs, and other faculty jobs and employment opportunities at Northwestern Michigan College and at other institutions of higher education in the region on

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