Office Specialist

  • Baltimore City Community College
  • Baltimore, MD, USA
  • Jul 01, 2021
Full time Other Administrative Positions

Job Description

This position is not a remote position; however, may require telecommuting on occasion and the incumbent must have the capability to work remotely.

The Office Specialist is responsible for providing excellent customer service assisting a diverse student population via face to face, phone calls, and emails. The Office Specialist will assist students and parents through the financial aid process and help them understand their funding options, verification documents, and assisting with the FAFSA. The Office Specialist answers general financial aid questions for students and works to resolve any obstacles to the student's progress. The Office Specialist must possess critical-thinking skills and use a variety of communication methods to guide and encourage students through the financial aid process.  The Office Specialist must build and foster relationships with students to support their educational goals. This position is not a remote position; however, may require telecommuting and the incumbent must have the capability to work remotely occasionally.

Preferred and Required Qualifications

Minimum Qualifications:

  • Certificate in office administration or business related field
  • 2-3 years in customer service, financial aid, or office environment
  • Experience in supporting students from diverse backgrounds
  • Able to effectively and professionally communicate with a diverse group of students, staff, faculty, and the community in a service-oriented environment
  • Strong office skills and ability to prioritize and complete simultaneous tasks 
  • Ability to maintain confidentiality and use discretion at all times
  • Strong verbal and written communications skills
  • Effective interpersonal communication and listening skills
  • Aptitude to think critically and solve problems
  • Ability to utilize multiple systems in transition between tasks
  • Working knowledge of Microsoft Office products, including Excel, Outlook, Word, Access, and PowerPoint
  • Solutions and detail-oriented

Application Details

When inquiring or applying for this and other positions at Baltimore City Community College, please reference

Applicants with dual-career considerations can find university jobs such as professor jobs, dean jobs, chair / department head jobs, and other faculty jobs and employment opportunities within Baltimore City Community College and at other institutions of higher education in the region on