Director of Financial Aid

  • D'Youville College
  • Buffalo, NY, USA
  • Jun 04, 2021
Full time Business/Financial Affairs/Financial Aid Deans & Directors

Job Description


The highly visible incumbent is responsible for implementing the mission and vision of D’Youville and the Division of Student Affairs while directing student financial aid efforts for the university. In addition to providing oversight to scholarship and aid awards, the director is responsible for providing administrative oversight to the Office of Financial Aid and supervision of the professional staff within the office. The successful candidate will be a self-starter who thrives amidst an ever-changing and unpredictable work environment and will have demonstrated knowledge in federal and state programs and regulations. The Director of Financial Aid will report directly to the Chief Student Affairs Officer; is responsible for the departmental budget and will serve on various college committees. Evening and weekend hours may be required when the university is in session to manage workload and attend meetings and functions. This 12-month position oversees a comprehensive student support model that works very closely with other Student Affairs offices to ensure that the university is “student-ready” and that every student has the opportunity to be engaged outside of the classroom.



  • Responsible for the oversight and management of all members of the Financial Aid office. 
  • Responsible for the updating and maintenance of the Financial Aid portal on myD’Youville with any pertinent information. 
  • Financial Aid reporting of all pertinent data to FISAP and IPEDS; ensures that D’Youville has exception free audits and program reviews on all federal and state laws and regulations that pertain to programs administered by the Financial Aid office.
  • Responsible for the methodology, structure and packaging of all financial aid as disbursed throughout the department. 
  • Responsible for the maintenance, eligibility and disbursement of all financial aid packages to both domestic and international students. 
  • Creation of all policies and procedures completed throughout the Financial Aid department.
    • Amending such policies and procedures as dictated by office needs and federal regulations. 
  • Serve as the NCAA Division II Athletic liaison.
  • Work directly with Athletics to be trained in NCAA regulations as it pertains to Title IV federal aid and student eligibility.
  • Responsible for the management and updating of online content for both inward and outward facing portals. 
  • Oversee and facilitate the Donor-Funded scholarship cycle from start to finish.
  • Serve as the point person for all other institutional donor-scholarships (facilitating the application cycle and working with constituents to award to students).
  • Present to various groups including prospective students at enrollment events and current students within academic departments on the financial aid process.
  • Maintain campus outreach by meeting with colleges, community partners, local public and charter high schools. 
  • Manage and oversee the disbursement and reconciliation of all campus-based funds (SEOG, Federal Work-Study, Nursing Loan) as well as Student Employment Program.
  • Send Exit Interview information to graduating students each semester.
  • Facilitate employee, dependent, CICU, and TEP waivers and verification with approval committee.
  • Facilitate adjunct faculty waivers (credits earned from precepting).
  • Process forms for students receiving funding from OSAP. 
  • Return completed forms to students from Ontario to return to the Ministry of Education. 
  • Forward documentation to students from Ontario to continue them receiving grace from financial aid repayment. 
  • Forward documentation needed for taxes with respect to graduate and employee waivers to Human Resources. 
  • Attend bi-weekly 1:1 meetings with the Chief Student Affairs officer and monthly Student Affairs Directors meetings.



  • Maintaining communication with Financial Aid department so that all roles maintain compliance with established rules and regulations. 
  • Oversight of all compliance related activities within the Financial Aid department.
  • Responsible for the setup and maintenance of all Campus Logic products used within FA including StudentForms, Scholarship Universe and Campus Communicator.
  • Responsible for determining student eligibility for the HEERF funding (CARES).
  • Serve as a main collaborator on Title III grant program.
  • Serve as the Financial Aid point person for the Nurse Faculty Loan Program (through HRSA).
  • Serve on Honors program advisory committee.
  • Transmit relevant data to the Institutional Research department when requested. 
  • Work closely with the Office of Student Development & Advocacy on financial aid appeal needs;
  • Manage departmental assessment efforts and data gathering, respond to data/statistical inquiries from campus stakeholders, and ensure student development and satisfaction;
  • Ensure a student-centered departmental environment with a focus on customer service.
  • Support the overall campus programming model by collaborating with faculty, staff, and SGA on initiatives and events for students.
  • Serve as an atIXa trained investigator/hearing panel officer.
  • Other duties as assigned by the Chief Student Affairs Officer.



  • Demonstrated experience working in or supervision of university financial aid.
  • Thorough knowledge and proven track record in student financial support, including policy development, programming and personal development.
  • Strong cross-cultural, interpersonal, and writing skills necessary, including the ability to represent the university in a positive way to diverse populations.
  • A demonstrated commitment to promoting a diverse and inclusive community.
  • Ability to work with a wide variety of individuals on campus and in all areas of the community to accomplish student life objectives.
  • Ability to make sound professional judgments, often under deadline pressure, when dealing with student related issues.
  • A proven ability to identify and address problems, exhibit competence in identifying and interpreting needed areas of assessment, display sensitivity regarding personnel matters and the ability to participate effectively in short and long-range planning;
  • A strong commitment to the college’s mission to honor the catholic heritage and the spirit of St. Marguerite d’Youville working with students from across diverse cultures, backgrounds and faith traditions that promotes leadership and service.




  • Bachelor’s degree required; master’s degree preferred.



  • Appropriate and applicable professional experience within student financial aid.



  • Possess the ability to react calmly and effectively in critical situations.
  • Thorough knowledge in computer-based financial aid systems and Colleague.
  • Handle multiple tasks and priorities at once while solving problems and thinking innovatively.
  • Administrative, organizational, supervisory, and budget-management skills.
  • Extended periods of sitting, standing, stair climbing, maneuvering objects of substantial weight.
  • Must possess a student-centered personal philosophy and an amazing sense of humor.       

Application Details


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