The Contact Center Advisor position is a full-time professional/managerial position. The Contact Center Advisor will provide information to prospective and current students relating to course enrollment, program requirements and basic financial aid information and will provide referrals to other student resources. The Contact Center Advisor will also assist with targeted recruitment events, conduct calling campaigns, and respond to student inquiries through telephone, email, and virtual communication. This position requires a flexible work schedule including evenings and some weekends. This position reports to the Director, Admissions.
MINIMUM QUALIFICATIONS: Graduation from an accredited institution with a bachelor’s degree, intermediate knowledge of word processing, spreadsheet, internet, and email software. Successful results of a criminal background check are required.
Pursuant to College policy, it is an employment eligibility requirement for an applicant to meet the requirements of § 435.04(2), Florida Statutes, related to background investigations. Any person failing to meet the requirements of the statute will be deemed not qualified to hold employment in this position. A Florida Department of Law Enforcement (FDLE) approved background check will be conducted on every successful candidate as a condition of employment, and any person who fails to disclose any adverse information contained in the background investigation at the time of submitting the employment application will be disqualified from employment.
PREFERRED QUALIFICATIONS: Prefer successful call center experience; and strong working knowledge and experience using chat, texting, emails, and multiple phone lines to communicate with diverse populations.
SALARY RANGE: $32,550.00 (Depending on the qualifications, the salary is negotiable.)
SUPPLEMENTAL MATERIALS: All supplemental materials must be submitted electronically via the Workday applicant portal. For questions or to obtain assistance uploading the supplemental materials, contact Tanesha McCreary at firstname.lastname@example.org.
APPLICATION DEADLINE: Open Until Filled – Review of applications will begin June 1, 2021. To receive full consideration, the online application and supplemental documents must be submitted by May 31, 2021.
The benefits package provided by the College includes major medical insurance, life insurance and Florida retirement contributions. Other benefits offered include participation in the wellness program, tuition waivers, educational opportunities, and paid sick leave.
Supplemental life, dental, vision, and disability insurance are available at group rates.
Pensacola State College does not discriminate against any person on the basis of race, ethnicity, national origin, color, gender/sex, age, religion, marital status, pregnancy, disability, sexual orientation, or genetic information in its educational programs, activities or employment. For inquiries regarding Title IX and the College’s nondiscrimination policies, contact the Executive Director of Institutional Equity and Student Conduct at (850) 484-1759, Pensacola State College, 1000 College Boulevard, Pensacola, Florida 32504.
When inquiring or applying for positions at Pensacola State College, please also reference AcademicCareers.com
Applicants with dual-career considerations can find university jobs such as professor jobs, dean jobs, chair / department head jobs, and other faculty jobs and employment opportunities at Pensacola State College and at other institutions of higher education in the region on www.AcademicCareers.com