Student Success Coach

  • McHenry County College
  • Crystal Lake, IL 60012
  • May 03, 2021
Full time Advising/Counseling/Support Student Affairs

Job Description


Job Title Student Success Coach
Department College Success Coaches
FLSA Status Exempt
Job Type Staff
Position Grade 9
Employee Type Full Time
Hiring Range Competitive salary and benefits package
Grant Funded No
Work Year 12 Months
Work Year-Other Information  
Typical Work Schedule

Flexible schedule to meet department needs to include evenings and weekends

Bargaining Unit Eligibility Yes-Staff Council
Work Week 40 Hours
Work Week-Other Information  
Special Instructions to Applicants  
Position Introduction


Position Summary

The Student Success Coach is a dynamic change agent who develops positive and empowering relationships with students, designs and promotes engaging programming, and provides daily student support to a Pathways Center - each one a magnetic hub for student success. Through these endeavors, the Student Success Coach has significant accountability in sustaining the College's focus on student learning and achievement.

Reports to Director of Student Success
Essential Functions and Responsibilities

· Manage and mentor a caseload of assigned students through appreciative, positive, and responsive relationships, proactively monitoring student progress toward academic and career goals, intervening, as necessary
· Assist students via scheduled appointments, drop-in visits, and email correspondence
· Co-construct appropriate academic plans with students, including short-term and long-term course selection
· Maintain accurate tracking data and notes for each assigned student
· Initiate referrals to faculty, academic program chairs/coordinators, or other academic resources as needed
· Empower and encourage students to advocate for their success academically, personally, and professionally
· Assist students in gaining or improving the critical skills needed for success, including goal setting, development of study skills, time management, balancing the demands of college with work and life, and career planning
· Conceptualize, implement, and assess retention initiatives
· Provide daily oversight to a Pathways Center, maintaining a safe, accessible, and welcoming environment for student interactions
· Develop, promote, and facilitate workshops and events within the Centers, designed to assist students with their transition to college, help them to foster a sense of belonging at the College, explore academic and career possibilities, and connect them with campus support services
· Collaborate with College offices, faculty, and other stakeholders to schedule and promote a variety of other programming within the Pathways Centers, drawing students into the Centers to engage in valuable educational and co-curricular opportunities
· Engage in cross-collaboration among Pathways Centers to review and assess student support, events, and services
· Work closely with Pathways Center student employees, providing daily direction, as needed
· Assist in new student on-boarding, including both on-campus and on-line modes of New Student Orientation (NSO)
· Participate in MCC committees
· Work collaboratively with others (e.g. students, colleagues, stakeholders) to accomplish functions and responsibilities
· Additional duties as assigned by immediate supervisor.

Required Education Bachelor's Degree from a regionally accredited institution
Other Required Qualifications

o One year of related experience (e.g. working in an educational environment and/or with stakeholders serving students, etc.)
o A valid state-issued driver's license

Desired Qualifications

o Experience in a higher education or community college setting
o Bilingual language skills (English - Spanish)
o Master's degree in College Student Personnel, Higher Education, Counseling or related field

Skills and Specifications

· Proficient in Microsoft Office Suite
· Ability to learn technological applications
· Ability to establish rapport with Hispanic/Latino and other underrepresented student populations
· Commitment to effectively serving underrepresented student populations
· Self-motivated, self-directed, and the ability to work independently
· Excellent organization and coordination abilities
· Ability and willingness to remain up-to-date on social and higher education issues affecting students, colleges, communities, and underrepresented groups
· Ability to determine approach for doing work based on guidelines
· Ability to work in a dynamic environment and to be sensitive to change and responsive to changing goals, priorities, and needs
· Ability to provide updates to senior managers, elected officials, or other community groups or organizations
· Ability to safely lift 25 pounds unassisted
· Ability to travel to various locations for program activities, local high schools, etc.
· Strong record of working with diverse populations
· Ability and willingness to work flexible hours including evenings and weekends
· Commitment and respect for diversity
· Commitment to the College mission and goals
· Ability to perform all of the essential functions, skills, and specifications of the position

Location Main Campus

Application Details

Apply Here:


When inquiring or applying for this job opening, please also reference

Applicants with dual-career considerations can find university jobs such as professor jobs, dean jobs, chair / department head jobs, and other faculty jobs and employment opportunities at McHenry County College and at other institutions of higher education in the region on