Manager, Ticket Operations

  • Georgia Southern University
  • Statesboro, GA, USA
  • Apr 08, 2021
Full time Athletics & Coaching Other Administrative Positions

Job Description


Manager, Ticket Operations

Job ID: 225669
Location: Statesboro, Georgia
Full/Part Time: Full-Time
Regular/Temporary: Regular

About Us
Join Our Team at Georgia Southern!

Georgia Southern is a dynamic university with three vibrant campuses in Hinesville, Savannah and Statesboro serving the communities in Southeast Georgia. As a Carnegie Doctoral/R2 institution, our world-class scholars instruct about 26,000 students in associate's, bachelor's, master's and doctoral level degree programs. Whether you are seeking the charm of a small town, the traditions of a historical/urban destination near the beach or supporting our military service members and their families, Georgia Southern offers its faculty and staff the best of all worlds!

Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. We are steeped in tradition and devoted to academic distinction in teaching, scholarship and service. In 2018 Forbes Magazine listed Georgia Southern, along with 10 other Georgia companies or institutions, as one of America's Best Midsize Employers. Georgia Southern University is passionate about serving our region while preparing our students to be lifelong scholars, leaders, and responsible stewards of their communities and the world.

Department Information
0310201 - Extramural Physical Activities

Job Summary
The Manager of Ticket Operations will oversee the daily operations of the ticket office and serve as the primary contact for the Georgia Southern Ticket Office.


  • Perform related duties as assigned to support the mission of the University
  • Create and schedule reports based on stakeholder's needs
  • Follow all federal, divisional and University athletics regulations, to include rules and regulations established by the Sun Belt Conference (SBC) and the National Collegiate Athletic Association (NCAA)
  • Administer all athletics ticket office operations, including fulfillment of single and season tickets for all ticketed events in athletics facilities to include athletic events, concerts, graduations, corporate, and other special events
  • Communicate effectively with general public through box office hours, phone, email, social media and webspace to provide most up-to-date ticket information and address all inquiries
  • Participate in sales campaigns for prospective ticket sales as needed
  • Oversight of all accounting and financial operations of Ticket Office including deposits, record keeping, invoicing, and reporting functions
  • Utilize and maintain all ticket office technology including sales software, validation scanners, credit card machines, printers to maximize ticket office efficiency
  • Set-up and breakdown of all game day ticket sales outlets
  • Supervise will call locations, schedule and supervise full time, part-time and student employees, manage all revenues and expenses related to the athletics ticket office consistent with all applicable Georgia Southern University policies and procedures
  • Attend community events to promote upcoming athletic events

Required Qualifications
Educational Requirements

  • Bachelor's degree

Required Experience

  • Three (3) years of applicable experience
  • Experience and proficiency with Paciolan ticketing software

Preferred Qualifications
Preferred Educational Qualifications

  • Master's degree

Proposed Salary
$40,200 - $50,000

Required Documents to Attach

  • Please provide three (3) professional references in the Required Documents to Attach section of your application.

Knowledge, Skills, & Abilities

  • Consistently exhibit engaging customer service
  • Navigate web access and email with or without reasonable accommodation
  • Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position
  • Ability to adjust to a fast-paced and ever-changing environment
  • Provide a superior level of customer service to ensure a positive experience for all patrons in order to promote Georgia Southern University Athletics.


  • Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success
  • Understanding of and proven commitment to comply with NCAA, Sun Belt Conference and institutional athletic rules and regulations


  • Demonstrate commitment to inclusiveness by working well with diverse populations
  • Use effective communication and human relations skills
  • Demonstrate appropriate organizational skills as required for specific position
  • Demonstrated knowledge and experience with ticket office technology such as printers, scanners, or a digital ticketing software provider.

Apply Before Date
April 19 , 2021

Contact Information
For more information or questions about a job posting, please contact the Department of Human Resources by phone at (912) 478-6947 or by email at

For technical support, please call the Shared Services Center at (877) 251-2644 or

Conditions of Employment

  • Georgia Southern University is a Tobacco and Smoke-Free Community.
  • Successful completion of background investigation and legal authorization to work in the US prior to employment
  • Must be able to perform duties and responsibilities with or without reasonable accommodation

Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal Employment Opportunity
Georgia Southern University provides equal opportunities to all employees and applicant for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the America with Disabilities Act to participate in the search process should notify Human Resources: (912) 478-6947.

Other Information

  • Must be able to perform duties and responsibilities with or without reasonable accommodation.
  • Work performed in in-door and outdoor environments
  • Work week often extends to evenings, weekends and holidays
  • Some travel required
  • May be required to lift items up to 50 lbs. with or without reasonable accommodation

Background Check
Standard and Education

Other Information
Believing that diversity, equity, and inclusion contribute to excellence in the workplace and to the quality of the University's academic environment, Georgia Southern University is committed to recruiting and retaining diverse faculty and staff to support, promote, and serve a diverse student body and promote Inclusive Excellence. Candidates from historically underrepresented groups, whose work furthers the institution's Inclusive Excellence goals, and who bring to campus varied life experiences, perspectives and backgrounds are especially encouraged to apply.

To apply, visit

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Application Details

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Applicants with dual-career considerations can find university jobs such as professor jobs, dean jobs, chair / department head jobs, and other faculty jobs and employment opportunities at Georgia Southern University and at other institutions of higher education in the region on