Financial Aid Counselor

  • D'Youville College
  • Buffalo, NY, USA
  • Mar 22, 2021
Full time Business/Financial Affairs/Financial Aid

Job Description

Financial Aid Counselor


General Statement of Duties

The financial aid counselor provides information and direction to prospective and current students, parents, and alumni on resources of financial aid, application procedures, aid eligibility, and assists the Associate Director of Financial Aid in collateral duties as assigned.


Distinguishing Features of the Position

The financial aid counselor reports to the Associate Director of Financial Aid.  This position requires knowledge of technical federal, state, and campus-based financial aid regulations, close attention to detail, especially regarding financial data, thorough knowledge of computer information systems used in the financial aid process, and ability to maintain confidentiality of all related student record information.  D'Youville College is committed to fostering professional development.  Financial aid counselors are afforded the opportunity to participate in the New York State Financial Aid Administrators Association (NYSFAAA), Financial Aid Novice Training, as well as membership to NYSFAAA and National Association of Student Financial Aid Administrators (NASFAA).


Examples of Duties (illustrative only)

  • Counseling of prospective and currently enrolled students and families, as well as direct handling of major correspondence that requires response.
  • Ability to counsel students as to satisfactory academic progress for Title IV, state aid and scholarship requirements.
  • Participate in training sessions and professional activities.
  • Assist in recruitment efforts and high school programs.
  • Review and processing of the Free Application for Federal Student Aid (FAFSA), Verification and Professional Judgement cases, and documentation of all activity in students’ files.
  • Collection of required documentation, including aid application, award letters, promissory notes, documentation of independence, and federal tax returns.
  • Assist with award reconciliation of fund expenditures with Student Accounts Office.
  • Participates in workshops and presentations to both campus and off campus communities on financial aid programs and application procedures which may take place on weekends or evenings.
  • Packaging awards for prospective and currently enrolled students within federal, state, and institutional guidelines.
  • Assists in the updating of the policy and procedures manual.
  • Assists in the processing of need estimates and recalculations of student aid eligibility.
  • Assists with other miscellaneous tasks, both professional and clerical, as needed, to become trained in all general aspects of the office operation.
  • Administrative responsibility for assigned programs or as assigned by the Associate Director of Financial Aid (federal grants, New York State Aid for Part Time Study, Federal Direct Loans, Nursing Student Loans, alternative loans, reconciliations, Federal Work Study, satisfactory academic progress).
  • Processes institutional tuition waivers.


Required Knowledge, Skills, and Abilities

  • Ability to counsel effectively.
  • Ability to express oneself clearly orally and written.
  • Sound professional judgment, patience, tact, sensitivity, and courtesy.
  • Ability to organize work efficiently with others.
  • Thorough knowledge of financial aid procedures and techniques.
  • Ability to work effectively with governmental and private agencies.
  • High degree of initiative, dependability, and professionalism.
  • Knowledge of federal and state financial aid programs.
  • Excellent interpersonal and organizational skills.
  • Ability to work with a culturally diverse population.
  • A strong commitment to the college’s mission to honor the catholic heritage and the spirit of St. Marguerite d’Youville by fostering an environment that promotes academic, social, spiritual, and professional development in programs that promote leadership and service.
  • Bachelor's degree (Master's degree preferred).
  • Minimum three years experience in higher education (financial aid at least one year) preferred.
  • Experience with student advising, mentoring and outreach.
  • Experience working with low-income, first generation and underrepresented students.
  • Knowledge of student recruitment, orientation, retention and success.


Acceptable Training and Experience


About D’Youville College

Founded in 1908, D’Youville is an MSCHE-accredited, independent Catholic institution located in the city of Buffalo, New York. D’Youville offers its 3,000 students preeminent education in undergraduate, graduate and professional degree programs in allied health professions, education, business, and liberal arts.


D’Youville’s success is built on the commitment that our students learn how to think critically, work with others, be leaders, and communicate effectively – all skills employers look for in the people they hire. D’Youville is an exceptionally collegial and exciting place to work and learn. Its motivating plan for the future and expanded outreach to the region, state, nation, and global community provide wonderful opportunities.


D’Youville is situated in the Prospect Park/Lower West Side neighborhood, one of Buffalo’s most diverse and historic neighborhoods with fine examples of residential architecture from the last hundred years. The city is in the midst of a remarkable transformation, including a redeveloped waterfront and revitalized neighborhoods. Buffalo is home to several Frank Lloyd Wright buildings, Frederick Law Olmstead parks, and of course, the chicken wing!


Join us, and be a part of Buffalo’s renaissance.


Additional information about D’Youville College can be found at


D’Youville College is an Equal Opportunity Employer committed to excellence in education and employment through diversity. The College embraces diversity and defines it to include race, gender, national origin, ethnicity, religion, social class, age, sexual orientation, and physical and learning ability.



Application Details


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