Resource Sharing Librarian
The Claremont Colleges Services (TCCS) is the shared services organization for a highly regarded cluster of seven independent colleges known as The Claremont Colleges located in Southern California. Today, TCCS is a nationally recognized educational model for academic support, student support and institutional support services to meet the needs of 6,300 students and 2,300 faculty and staff. Some of the more than 30 different services include: campus safety, a central library, health and counseling services, cultural centers, central bookstore, physical plant and facilities support, payroll and accounting, information technology, real estate, risk management and employee benefits.
TCCS is committed to offering a work environment that is supportive, collaborative, accountable and enjoyable. TCCS offers generous time off benefits, employer-paid retirement contributions, tuition remission benefits and professional development opportunities. Our employees also take advantage of discounted meals provided in the TCCS café, regular employee events and an opportunity to work with exceptional colleagues.
NOTE TO APPLICANT: Please submit your resume and cover letter along with your application. You may submit both documents as one attachment in the My Experience section of the application under the "resume/CV" upload section, or as separate attachments. Once you submit your application, you will not be able to attach additional documents.
Job Posting Title:
Resource Sharing Librarian
For first consideration please have resumes submitted by March 15, 2021.
Job Purpose: The Resource Sharing Librarian (RSL) oversees and coordinates the day to day work of the Resource Sharing (RS) unit. The RSL is responsible for leading all activities directly associated with the borrowing of items from partner libraries for use by students, faculty, and staff of The Claremont Colleges (TCC), as well as lending of The Claremont Colleges Library (TCCL) items to partner libraries. This position also collaborates across the division, TCCL, and the larger library community to support the Library's mission. The position is also primarily responsible for the training, supervising, and evaluating of two full time staff in the unit and performing administrative functions such as invoice processing, billing management, and policy and procedure reviews and documentation.
Reporting to the Director, this position will advise on strategy and inform the Library's current and future RS services.
Oversees day-to-day functions in the RS Unit and performs borrowing and lending tasks as needed to maintain high quality service level.
Provides excellent customer service with a user-centered focus, primarily via email and phone.
Onboards, trains, supervises, and evaluates two full time RS staff and several student assistants. May also cross-train other library staff to fill in during busy periods. Performs administrative supervisor duties.
Works closely with the Director in informing and proposing strategic directions in developing RS services.
Investigates new products and technologies, best practices, and better data collection practices in an effort to continually improve and streamline the RS experience for the Library's users.
Facilitates workflow reviews and enhancements. Creates and updates procedure manual for staff and student training.
Regularly compiles, analyzes, and distributes RS statistics. Collects and contributes RS statistics to the TCCL annual surveys (ACRL, Oberlin, etc.), and in support of organizational assessment efforts.
Prepares and reports to OCLC yearly RS copyright statistics.
Reviews and processes vendor invoices pertaining to RS activities for payment in the Library's Worldshare Management System (WMS) and the campus financial system Workday.
Responsible for processing billing for overdue and lost items on both the borrowing and the lending side. Follows Library policies and procedures in effect for TCCL owned items and TCC users.
Reviews available vendor updates for the ILLiad software, updates workflows, prepares staff for the changes, and works with IT to implement the system updates.
Manages annual end of year system clean up.
Collaborates closely with Collection Management and Acquisitions unit in filling TCC borrowing requests through acquisition of materials when appropriate, and in the setup and management of various Patron Driven Acquisitions programs for print and e-books via RS.
Works closely with the Materials Handling unit to ensure efficient and streamlined cross-unit collaboration related to handling physical materials.
Assists with projects prioritized in the division or the Library.
Participates in library-wide and The Claremont Colleges Services (TCCS) activities by leading and serving on teams, committees, and task forces.
Represents the TCCL's RS service in consortia and participates in best practices and workflow improvements as a member of the ILL community.
Stays abreast of new trends in academic libraries and RS/ILL through participation in professional organizations, attending workshops, conferences, and other staff development activities.
Other duties as assigned.
Required Qualifications: The following qualifications must be met in order to meet the requirements:
Master of Library and Information Studies (MLIS), or equivalent combination of education and work experience in a customer service oriented academic environment.
Minimum of two years work experience in an ILL/Document Delivery/Resource Sharing capacity in an academic or a public library.
At least one year of supervisory experience.
Strong commitment to supporting diversity, equity, and inclusion within the Library, as both a place of work and as a service provider.
Preferred Qualifications: The following qualifications are preferred:
Reading/speaking knowledge of a second language.
Exemplary emotional intelligence when working with colleagues and users.
Knowledge and experience with regional, consortal, or national RS networks.
Required Knowledge and Critical Skills: This position must possess the knowledge, skills and abilities to be able to successfully perform the essential functions of the job or must be able to demonstrate how the essential functions will be performed (with or without reasonable accommodation) using other knowledge, skills and abilities not listed below:
Experience working in a RS/ILL capacity, borrowing and/or lending items.
Experience using library catalogs, discovery systems, and interlibrary loan software.
Exceptional written and oral communication skills.
Demonstrated management and leadership skills.
Outstanding organizational and analytical skills.
Demonstrated capacity for carrying out tasks in an accurate and detail oriented manner, and ability to check own work for accuracy.
Demonstrated experience using Microsoft Office software and other relevant technologies.
Sound judgment and demonstrated ability to set and meet multiple and sometimes competing priorities.
Ability to interact sensitively and diplomatically with individuals from diverse backgrounds in a high traffic, public service context.
Skill in recognizing, defining, and analyzing challenges, problems, and difficult situations, and in identifying and implementing solutions.
Ability to follow directions from supervisors and provide clear directions to staff and student assistants.
Ability to work harmoniously and as a team player, thrive in a team-based environment, and employ skill in fostering teamwork among others.
Ability and willingness to learn new skills and responsibilities as the operations and needs of the unit/Library evolve.
Calm under pressure and ability to pivot and fill in where needed.
Positive attitude and diplomatic skills, recognizing that managers are role models in the organization.
Required Hours: The regular hours for this full time position are 8:00 a.m. to 5:00 p.m., Monday-Friday. Holiday, weekend and evening work hours may be required. Regular hours may vary due to needs of the organization or business unit.
This job description defines the essential job duties of this position. Claremont University Consortium expects that employees hired for this position can perform the essential functions of this job without imposing risk of substantial harm to the health or safety of themselves or others. It may also include marginal functions, generally defined within Title I of the Americans with Disabilities Act (ADA) and the Occupational Safety and Health Administration (OSHA).
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position. When duties and responsibilities change and develop, Claremont University Consortium will review this job description and make changes of business necessity.
This job description defines the essential job duties of this position. The Claremont Colleges Services expects that employees hired for this position can perform the essential functions of this job without imposing risk of substantial harm to the health or safety of themselves or others. It may also include marginal functions, generally defined within Title I of the Americans with Disabilities Act (ADA) and the Occupational Safety and Health Administration (OSHA).
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position. When duties and responsibilities change and develop, The Claremont Colleges Services will review this job description and make changes of business necessity.
Equal Opportunity Employer:
TCCS is an equal opportunity employer. TCCS managers make employment decisions on the basis of merit, with the aim to have the best available person in every job. TCCS prohibits discrimination based on race, color, religious creed (including religious dress and grooming practices), gender (including gender identity and gender expression), national origin or ancestry, genetic information, physical or mental disability, medical condition, marital status, registered domestic partner status, age, sexual orientation, sex (which includes pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth, or breastfeeding), military or veteran status, and status with regard to public assistance, or any other basis protected by federal, state or local law or ordinance or regulation. TCCS also prohibits discrimination based on the perception that anyone has any of these characteristics, or is associated with a person who has or is perceived as having any of these characteristics. All such discrimination is unlawful.
To apply, visit https://theclaremontcolleges.wd1.myworkdayjobs.com/en-US/TCCS_Careers/job/Honnold-Mudd-Library---LC10000/Resource-Sharing-Librarian_REQ-2885
When inquiring or applying for this job opening, please also reference AcademicCareers.com
Applicants with dual-career considerations can find university jobs such as professor jobs, dean jobs, chair / department head jobs, and other faculty jobs and employment opportunities at The Claremont Colleges Services and at other institutions of higher education in the region on www.AcademicCareers.com
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