Coordinator of Student Engagement & Housing

  • D'Youville College
  • Buffalo, NY, USA
  • Feb 22, 2021
Full time Residence Life Student Affairs

Job Description

Job Description Form

Job Title: Coordinator of Student Engagement & Housing

Department: Student Engagement & Housing

Reports To: Director of Student Engagement & Housing

Effective Date:

Supervises: Student Staff

Revised: February 11, 2021


The highly visible incumbent is responsible for implementing the mission and vision of D’Youville College and the division of Student Affairs while operating a comprehensive housing program on campus.  The successful candidate will be a self-starter who thrives amidst an ever-changing and unpredictable work environment and will have demonstrated skills in the areas of student support and programming. The Coordinator of Student Engagement & Housing will report directly to the Director of Student Engagement & Housing.  Evening and weekend hours will be required when the college is in session to manage workload and attend meetings and College functions. This 12-month, live-on, position will assist with campus and student emergencies, as needed, and serve in a rotation as the Administrator On-Call in cooperation with the Director of Student Engagement & Housing and the Coordinator for Cultural Enrichment.  This position is expected to work closely with all units within Student Affairs to ensure that the College is “student-ready” and that every student has the opportunity to be engaged outside of the classroom.


  • Ensure effective management of all facilities within the College residential program and assist the Director of Student Engagement & Housing with projects related to facilities development;
  • Recruit, train, and supervise two graduate level resident directors and two undergraduate assistant resident directors;
  • Oversee the annual residential room selection process and coordinate room assignments and room changes throughout the academic year including the placement of first-year, returning, graduate, doctorate, and visiting students;
  • Organize and manage yearly residence hall opening and closing procedures and coordinate student break housing needs;
  • Oversee the management of housing contracts, room condition reports (RCR), emergency contact forms, and health & safety inspections for each residential student by coordinating with Resident Directors;
  • Serve as an educator, mediator, and reviewer when a roommate conflict or housing concern is escalated as a result of published policy or departmental process;
  • Coordinate with cleaning, maintenance, and IT departments to ensure that daily, general and emergency issues within the residence halls are corrected in a timely fashion;
  • Manage data gathering, respond to data/statistical inquiries from campus stakeholders, particularly data related to residential occupancy;
  • Serve as the Student Engagement liaison for the College regarding all residential conference groups and work with clients to assure proper room assignments, food service, and meeting room needs;
  • Work closely with the Director of the Student Experience regarding housing needs;
  • Continuously evaluate and assess College housing occupancy, retention, and projection trends.
  • Hold weekly 1:1 meetings with the Director of Student Engagement & Housing;
  • Hold regular 1:1 meetings with subordinate staff members;
  • Serve as an Administrator On-Call in cooperation with the Director of Student Engagement & Housing and the Coordinator for Cultural Enrichment.


  • Ensure a student-centered departmental environment with a focus on customer service;
  • Support the overall campus programming model by collaborating with faculty, staff, and SGA on initiatives and events;
  • Serve as an atIXa trained investigator/hearing panel officer;
  • Other duties as assigned by the Director of Student Engagement & Housing.


  • Demonstrated experience working in or supervision of student housing;
  • Thorough knowledge and proven track record in Student Affairs, including policy development, programming and student development;
  • Strong cross-cultural, interpersonal, and writing skills necessary, including the ability to represent the College in a positive way to diverse populations;
  • A demonstrated commitment to promoting a diverse and inclusive community;
  • Possesses a demonstrated ability to develop linkages with other college community partners through significant outreach efforts to support student success in and out of the classroom;
  • Ability to innovative and create programs that supports student learning, leading to increased persistence and graduation rates across diverse student populations;
  • Ability to work with a wide variety of individuals on campus and in all areas of the community to accomplish student life objectives;
  • Ability to make sound professional judgments, often under deadline pressure, when dealing with student related issues;
  • A proven ability to identify and address problems, exhibit competence in identifying and interpreting needed areas of assessment, display sensitivity regarding personnel matters and the ability to participate effectively in short and long-range planning;
  • A strong commitment to the college’s mission to honor the catholic heritage and the spirit of St. Marguerite d’Youville working with students from across diverse cultures, backgrounds and faith traditions that promotes leadership and service.



  • Master's degree in Higher Education Administration or related field.


  • 1-2 years of experience within Student Affairs showing progressive responsibilities.


  • Possess the ability to react calmly and effectively in emergency situations;
  • Handle multiple tasks and priorities at once while solving problems and thinking innovatively;
  • Administrative, organizational, supervisory, and budget-management skills;
  • Extended periods of sitting, standing, stair climbing, maneuvering objects of substantial weight;
  • Responding promptly in late-night hours while remaining alert; 
  • Must possess a student-centered personal philosophy and an amazing sense of humor.       

Application Details


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