IT Business Owner

  • Georgia Southern University
  • Statesboro, GA, USA
  • Feb 18, 2021
Full time Computer & Web Services, Info Technology

Job Description

IT Business Owner

Job ID 224068
Location Statesboro, Georgia
Full/Part Time Full-Time
Regular/Temporary Regular

About Us
Join Our Team at Georgia Southern!

Georgia Southern is a dynamic university with three vibrant campuses in Hinesville, Savannah and Statesboro serving the communities in Southeast Georgia. As a Carnegie Doctoral/R2 institution, our world-class scholars instruct about 26,000 students in associate's, bachelors, masters and doctoral level degree programs. Whether you are seeking the charm of a small town, the traditions of a historical/urban destination near the beach or supporting our military service members and their families, Georgia Southern offers its faculty and staff the best of all worlds!

Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. We are steeped in tradition and devoted to academic distinction in teaching, scholarship and service. In 2018 Forbes Magazine listed Georgia Southern, along with 10 other Georgia companies or institutions, as one of America's Best Midsize Employers. Georgia Southern University is passionate about serving our region while preparing our students to be lifelong scholars, leaders, and responsible stewards of their communities and the world.

Department Information
0627300 - Service & Delivery Bus. Proc.

Job Summary
The IT Business Owner serves as the primary IT point of contact for a division(s) within the University providing strategic and operational planning as well as project management. This position will work with senior leadership in the assigned division to create strategic roadmaps that will deliver innovative technology solutions to grow the business. In addition, the IT Business Owner will be accountable for identifying process improvements, reporting on Service Level Agreements for his/her assigned division and managing project portfolios for assigned division.

Perform related duties as assigned to support the mission of the University
Represent assigned division (as needed) on governance committees
Partner with Service Operations to deliver Service Level Agreements (SLAs) to assigned division and track metrics for tickets to ensure SLAs are met
Identify and champion process improvements and collaborate with IT Business Analysts team to propose a solution
Possess an understanding of enterprise applications used by division
Collaborate with team of IT Business Analysts and assist in resolving operational tickets that are submitted by customer when needed
Conduct quarterly business review with leadership within the division to review IT service and projects
Perform duties and responsibilities with or without reasonable accommodation
Serve as central point of engagement for assigned division allowing for better communication within higher levels of administration
Build and maintain relationships with all business units within division to translate business drivers into IT strategy
Develop the division's (business units) IT strategy into a roadmap that aligns with university strategic plan (pillars)
Foster innovation, planning and projects
Ensure collaboration between business units for IT projects occurs when needed
Serve as the single point of approval specific to the PMO project intake process
Partner with PMO to manage the project portfolio for division

Required Qualifications
Educational Requirements

Bachelor's degree

Required Experience
Five or more years of related work experience
One or more years of experience managing customer and vendor relationships, and projects

Proposed Salary
$62,100 - $80,700

Required Documents to Attach
Please provide three (3) professional references in the Required Documents to Attach section on your application.

Knowledge, Skills, & Abilities

Consistently exhibit engaging customer service
Navigate web access and email with or without reasonable accommodation
Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position
Ability to troubleshoot to ensure customer needs are met and escalate issues appropriately as needed; and make independent judgement
Ability to work well in a diverse environment with diverse populations
Capacity to learn and/or adapt to and interpret new technologies to provide solutions for customer needs or issues

Knowledgeable about various hardware and software systems, integrated systems, and event driven programs
Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success
Demonstrated knowledge of divisional application servers and information systems installed on them in order to understand risk

Demonstrate commitment to inclusiveness by working well with diverse populations
Exceptional written and oral communication; organizational and time management, leadership, analytical/problem solving, and human relations (including professional customer service) skills.
Demonstrate appropriate organizational skills as required for specific position
Demonstrated ability to work in cross-functional environment
Possess a superior work ethic

Apply Before Date
March 5, 2021

Contact Information
For more information or questions about a job posting, please contact the Department of Human Resources by phone at (912) 478-6947 or by email at

For technical support, please call the Shared Services Center at (877) 251-2644 or

Conditions of Employment
Georgia Southern University is a Tobacco and Smoke-Free Community.
Successful completion of background investigation and legal authorization to work in the US prior to employment.
Must be able to perform duties and responsibilities with or without reasonable accommodation.

Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal Employment Opportunity
Georgia Southern University provides equal opportunities to all employees and applicant for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the America with Disabilities Act to participate in the search process should notify Human Resources: (912) 478-6947.

Other Information
Must be able to perform duties and responsibilities with or without reasonable accommodation.
Work generally performed in an office environment
Travel required
Workweek may occasionally extend beyond 40 hours to evenings and weekends

Background Check
Standard and Education

Other Information
Believing that diversity, equity, and inclusion contribute to excellence in the workplace and to the quality of the University's academic environment, Georgia Southern University is committed to recruiting and retaining diverse faculty and staff to support, promote, and serve a diverse student body and promote Inclusive Excellence. Candidates from historically underrepresented groups, whose work furthers the institution's Inclusive Excellence goals, and who bring to campus varied life experiences, perspectives and backgrounds are especially encouraged to apply.

To apply, visit:

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Application Details

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