Enrollment Services Analyst (Temp PT)
- Community College of Allegheny County
- Pittsburgh, PA, USA
- Dec 13, 2025
Job Description
Enrollment Services Analyst (Temp PT)
Position Title: Enrollment Services Analyst (Temp PT)
Department: Enrollment Management
Campus: College Wide
Remote Work Option: Hybrid (May be subject to change)
Work Hours (for hourly positions): Schedule based off needs of the department, during college operating hours of Monday, Tuesday, Thursday and Friday 8:30am-4:30pm; Wednesday 8:30am-7pm. Some evenings and weekends during peak hours.
Minimum Hourly Wage: $21.27
Job Category: Administrators
Employment Type: Temporary Part-Time
Job Slot: N/A
Job Open Date: 12/12/2025
Job Close Date:
General Summary: Responsible for gathering information through various interactions, logging interactions in the ticket system, and provide level two support for all college users and general public. Escalates unresolved requests.
Requirements:
Bachelor's degree with at least one year related work experience.
Responsible for providing enrollment assistance and support related to enrollment services. Responds to interactions from the general public and the student population. Experience with working in an Information/Call/Contact center, Microsoft Office, Email, VoIP, remote support tools, and collaboration tools is desired.
This position will be required to report to any CCAC location to provide the necessary support.
Duties:
1. Serves as point-of-contact and primary communicator of CCAC Enrollment Services in particular in support of Admissions, Financial Aid, Registration, Academic Advising and Student Accounts.
2. Receives Information Center requests via voice, email, chat, voice mail, web conferencing and self-service.
3. Utilizes enterprise level tracking software to create, assign and monitor service tickets, service requests and major incidents according to established standards.
4. Provides enrollment assistance and instruction to students to facilitate the enrollment process.
5. Work collaboratively with enrollment services staff across the College and other divisions of the college to accomplish departmental, divisional and institutional goals.
6. Participate in regular reviews of tickets and service requests to assure quality standards. Assist in the creation and maintenance of enrollment services standard procedures, subject protocols, and knowledge base for students and staff. Create documentation to increase knowledge sharing and document issues/solutions in a complete, concise manner for use in knowledgebase system.
7. Escalates unresolved situations to appropriate enrollment services staff.
8. Recommends needs for user training and documentation.
9. Participates in college wide events and trainings. Continue to update and keep technical skills current to maintain high level of product knowledge in areas of assigned responsibility.
10. Serves as enrollment services subject matter expert.
11. Performs other duties as required or as assigned.
Clearances: Current criminal record/child abuse clearances will be required if offered the position and in order to be employed at the College. The three clearances are Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal Records Check, and Federal Bureau of Investigations (FBI) Criminal Background Check. The College has provided instructions on how to obtain these clearances and are available here.
To view the full job posting and apply for this position, go to: https://ccac.csod.com/ats/careersite/JobDetails.aspx?id=1868
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Application Details (to apply use the Apply Now button below.)
Jobs at Community College of Allegheny County. When inquiring or applying for jobs with the Community College of Allegheny County, please reference AcademicCareers.com
Applicants with dual-career considerations can find university jobs such as professor jobs, dean jobs, and other faculty jobs and employment opportunities at the Community College of Allegheny County and at other universities/colleges in the region on www.AcademicCareers.com
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About CCAC
In 1963, Pennsylvania passed the Community College Act, providing the legal framework for the establishment of community colleges in the commonwealth of Pennsylvania. The Allegheny County Board of School Directors voted to ask Allegheny County to be the local sponsor, and a plan was submitted to the state. In May 1965, the "People's Bond Issue," requesting Allegheny County residents to approve funding for a community college, passed with 66% of the vote. Six months later, the Pennsylvania State Board of Education unanimously approved Allegheny County's application for the founding of a community college.
In December 1965, the first 15-member college board of trustees was sworn into office. The college's first president was named; the first two college locations, CCAC-Boyce Campus in Monroeville and CCAC-Allegheny Campus on Pittsburgh's North Shore, were chosen; and vice presidents were hired for those campuses. In September 1966, classes began at the new Community College of Allegheny County with 59 full- and 16 part-time faculty members serving 1,505 students.
CCAC-South Campus was established in 1967, followed by CCAC-North Campus in 1972. There are three neighborhood centers: Braddock Hills, Homewood-Brushton and West Hills Center in Oakdale. The college also maintains an ever-growing online learning presence.
Today, CCAC offers more than 130 programs of study across ten diverse career paths. CCAC's quality programs have enabled students to transfer credits to more than 500 different colleges and universities to continue their education. The college supports regional workforce needs with accessible instruction available day, evening, weekend and online in Allegheny County and beyond. Courses are taught using different modalities, including in-person (face-to-face), online, remote (via Zoom) and hybrid, with with a focus on enabling students to enter or reenter the workforce in two years or less.
The legacy continues.
To see additional information about our job opening(s) or to apply, please click on the “Apply Now” button at the bottom of our job posting.
Jobs at the Community College of Allegheny County. When inquiring or applying for jobs at the Community College of Allegheny County, please also reference AcademicCareers.com
Applicants with dual-career considerations can find university jobs such as professor jobs, dean jobs, chair / department head jobs, and other faculty jobs and professional and administrative staff employment opportunities with the Community College of Allegheny County and at other institutions of higher education in the region on AcademicCareers.com
To receive email alerts when new jobs at the Community College of Allegheny County are posted, please sign up for new job openings at the Community College of Allegheny County.
