Customer Service Director

  • Xavier University of Louisiana
  • New Orleans, LA
  • Jan 11, 2021
Full time   Deans & Directors

Job Description

Xavier University of Louisiana seeks an experienced Customer Service Director to serve as the institutions’ to lead a unified effort to best respond to the needs of enrolling/enrolled students, their families and other clients of the university. The Customer Service Director is a key strategic and operational leadership role responsible for the development, continuous improvement and delivery of customer service and the strategic development of operational requirements, process and technology, to deliver key service outcomes for stakeholders of the university in either a B2B or B2C environment. The role entails significant responsibility and accountability for operational effectiveness and delivery and will work with various divisions of the university to develop protocols, provide accurate up to the date information, and resolve concerns. The Customer Service Director is responsible for identifying and developing all culture, process and performance improvements and efficiencies for the customer and for leading/developing a team, who typically deliver customer interactions across multiple channels (Front and Back office. Telephone. Email. Online. Live Chat. Video, Social Media. Correspondence.) This position will report to the Vice President of Administration/Chief of Staff and have significant performance accountability directly to the Office of the President.

Application Details

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Applicants with dual-career considerations can find university jobs such as professor jobs, dean jobs, chair / department head jobs, and other faculty jobs and employment opportunities at Xavier University of Louisiana and at other institutions of higher education in the region on