Technology Support Specialist

  • Bowling Green State University
  • Bowling Green, OH, USA
  • Jan 11, 2021
Full time   Computer & Web Services, Info Technology

Job Description

 

Computer and Information Technology
BGSU Main Campus

Provides campus-wide technology support with client satisfaction and excellent customer service as the ultimate goal.  Technology support involves a variety of computers, systems, software, classroom technology, and peripherals in a variety of environments (offices, classrooms, labs).  This position interacts with a diverse population of clients (faculty, staff, students, alumni, retirees, and more) over the phone, via chat, remote support software, and/or on site (in-person).  As the primary representative for Information Technology Services (ITS) to the campus community, this position is responsible for collaborating with ITS departmental staff and other faculty and staff on campus to develop solutions for client issues. The working hours for the position are 10:00 a.m. - 7:00 p.m. 

  • Performs hardware and software installations, diagnostics, repair, maintenance, data recovery, data transfer, and upgrades on Windows and Macintosh computers deployed across campus and some off-campus locations; also provides support for mobile devices that connect to Microsoft Exchange, as well as printer connection support.  Provides client-level network configuration and troubleshooting for both Windows and Macintosh computers, and escalates network, application, or server issues to the appropriate teams as necessary.
  • Prioritizes and responds to issues reported to the Technology Support Center, or as necessary as delegated by a supervisor.  Also maintains a record of service calls, completed services, communications with clients, asset information, and escalation of issues in a centralized ticketing system.
  • Provides client consultation, project management, and technical support for specific University projects which utilize information technology.
  • Maintains an accurate and up-to-date physical asset inventory utilizing the department’s centralized asset management systems.
  • Maintains security practices and procedures for the protection, security, and privacy of all computer systems deployed on campus.  Performs diagnostics and repair of computer systems that have become infected with viruses and other malicious software.  Escalates security issues to the security team as necessary.
  • Creates and revises self-help documentation for use by clients.  Provides one on one instruction for faculty, staff, students and other BGSU community members as needed.  Coordinates student employees in day to day technical support for BGSU and provides ongoing training to student employees in dealing with technology support issues.

 

Preferred and Required Qualifications

Minimum Qualifications

Associate’s degree, or 2 years of college or technical school required.   Successful candidate must have degree or transcripts conferred at the time of application.  Must have and maintain a valid driver's license and be insurable under the university's vehicle use policy.

The following experience is required:

2 years of professional experience in any of the following areas:

  • Hardware support and maintenance
  • Software and operating system support and maintenance
  • Software application deployment
  • Enterprise systems support and maintenance
  • Computer networking support experience

 

Preferred Qualifications

Bachelor’s degree preferred.

The following experience is preferred:

  • Higher education experience.
  • TeamDynamix experience

Application Details

The search committee will review applications until the position is filled; however, for best consideration applications should be provided by 'January 13, 2021'.

For a complete job description & instructions on how to apply for this position visit: https://bgsu.hiretouch.com/ or contact the Office of Human Resources, BGSU.

 

Bowling Green State  is an AA/EEO/Vet employer.  We encourage applications from women, minorities, veterans, and individuals with disabilities regardless of age, gender identity, genetic information, religion, or sexual orientation.

 

 

When inquiring or applying for this job opening, please also reference AcademicCareers.com

Applicants with dual-career considerations can find university jobs such as professor jobs, dean jobs, chair / department head jobs, and other faculty jobs and employment opportunities at Bowling Green State University and at other institutions of higher education in the region on www.AcademicCareers.com