Technical Support Representative

  • University of Idaho
  • Caldwell, ID
  • Dec 15, 2020
Full time  

Job Description

The primary focus of this position is to assist Information Technology Services (ITS) by providing initial customer support to the University community. Duties include using excellent customer service skills to resolve and document customer questions and requests in person, by phone or by email, and assisting the customer with technical questions or direct the customer to the appropriate ITS group or service. Additionally, the Technical Support Representative may be called upon to assist with and participate in special projects working with other units within ITS. Typical projects may include documentation (websites, knowledge bases, social media, etc.), event support, scheduling resources, moving equipment, providing technical customer service and other related tasks.

Application Details

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Applicants with dual-career considerations can find university jobs such as professor jobs, dean jobs, chair / department head jobs, and other faculty jobs and employment opportunities at the University of Idaho and at other institutions of higher education in the region on