DES Supervisor - Diversions and Oppenheimer Caf

DES Supervisor - Diversions and Oppenheimer Caf
University of Puget Sound
Job ID: 8216
Location: Dining & Conference Services
Full/Part Time:  
Regular/Temporary:  

Staff Posting Details

Appointment: Regular, full-time (1.0 FTE)

Position Summary:

The Cafe Supervisor is responsible for the daily operations of two University cafes, Diversions and Oppenheimer, by providing supervision and training of student staff, and managing business operations responsibilities. The DES Supervisor will be responsible for the set-up, scheduling, cleaning, inventory management, and service standards for both campus cafes, in order to ensure a consistently high level of service across all outlets. Complies with Dining and Event Services (DES) standards and philosophy in performing all key areas of accountability and other essential job functions and responsibilities. This person, in addition to their supervisory responsibilities, will also be responsible for all administrative aspects of the cafes: creating weekly schedules for both cafes, overseeing cross-training programs, inventory management and ordering, and coordinating equipment repair services. Additionally, this person may be called on to prepare and serve drinks, or perform basic troubleshooting issues for cafe equipment.

Essential Job Functions and Responsibilities:

• Manages daily cafe operations with an emphasis on customer service, mentorship and training
• Recruits, trains and supervises a pool of student staff members
  • Interviews and hires student staff
  • Ensures proper orientation and training of all student staff members
  • Provides continuous customer service training
  • Directs the student lead team in evaluating and developing student staff performance
  • Works with supervisor to coach student staff on performance issues and takes corrective action as needed. Collaborates with student employment coordinator and Career & Employment Services (CES) when complex relation matters arise.
  • Participates in progressive counseling as appropriate
  • Is responsible for and approves timecards of all student staff
• Constructs and manages a student lead team to implement cafe guidelines and procedures to ensure service standards
• Develops a cross-training program that ensures student staff can perform any and all required cafe tasks
• Performs initial troubleshooting of espresso and food service equipment
• Coordinates repair services with outside equipment center when necessary
• Prepares weekly work schedules for staff and finds suitable replacements in cases of staff absence
• Ensures that all cafe expenses are within budget based on guidelines provided by the Senior Outlets Manager
• Manages the Get Mobile Ordering app used by students, staff, and faculty. Includes making edits to the menu, pricing of items, adding monthly specials, making adjustments when items are out of stock or no longer available, and monitoring hours of availability
• Receives delivered cafe supplies and verifies that the correct items and quantities have been delivered
• Takes inventory of cafe supplies and orders new stock from multiple vendors as needed
• Resolves customer complaints regarding food quality and customer service
• Exhibits strong knowledge of health regulations and food storage best practices, and maintains general cleanliness
• Follows and adheres to departmental and University protocols, standards, rules and policies
• Performs other related duties as assigned or requested by Cafes, Cellar and Student Employment Manager

Supervisory Responsibilities

The DES Supervisor is responsible for the supervision of the student leads and student staff.

Budget Responsibilities:

• Knowledge and basic understanding of budget
• Awareness of ordering, waste and theft issues
• Show professionalism in adhering to budget restrictions and changes
• Look for savings opportunities in both labor and product expenses

Qualifications:



Candidates must be able to explain and/or demonstrate that they possess the knowledge, skills, and abilities to safely perform the essential functions of the job, with or without reasonable accommodation.

• Excellent interpersonal, verbal and communication skills
• Working knowledge of computers and proficiency in Microsoft Office Suite
• Ability to operate all equipment necessary to perform the job
• Must possess a valid Food Worker Card
• Valid driver's license
• Ability to pass a pre-employment background inquiry, physical exam (including drug screening) and strength test
• Regular and reliable attendance
• Ability to respectfully work, communicate and provide leadership within a diverse campus community

Education/Experience

High school diploma or equivalent and two years' of related experience to include supervisory or lead responsibilities in a high volume espresso making environment; or an equivalent combination of education, training and experience.

Language Skills

Must be able to speak clearly, listen attentively, read, write, and understand English.

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Must be able to stand on one's feet for extended periods of time, use hand/finger dexterity continually, and perform repetitive motions
• Ability to work in a fast-paced, strenuous environment.
• Ability to lift up to 30 lbs.
• Ability to lift 35 lbs. on an occasional basis.

Compensation and Benefits:
The anticipated range for this position is $20.96 - $21.79. Decisions about starting salaries are made based on the extent and relatedness of the candidate's education and experience and on internal equity and market considerations.

Puget Sound offers a generous benefits package for eligible staff employees, including:

• Medical, dental, and vision
• Life insurance and long-term disability
• Employee Assistance Program
• Retirement plan options and 403(b) contributions
• Paid vacation, sick leave, floating holiday, campus holidays and bonus holidays
• Education benefits, such as full tuition for eligible employees and their families
• Access to university facilities and entertainment (fitness center, pool, library, concerts, lectures and more!)

Please note:
-Positions that work less than .75 FTE (1,560 hours per year) do not qualify for long-term disability or education benefits.
-Positions that work less than .50 FTE (1,040 hours per year) will accrue paid sick leave but are not eligible for additional benefits.
-Temporary positions that work at least .50 FTE (1,040 hours per year) will be eligible for benefits.

This position is non-exempt from the provisions of the Fair Labor Standards Act.

For more information on Puget Sound's non-exempt staff benefits package, visit: Summary of 2025 Benefits for Staff Members in Non-Exempt Positions.pdf

For the Campus Holiday and Bonus Day Schedule, visit: https://www.pugetsound.edu/human-resources

Application Deadline:
Review of applications will begin immediately. Search and selection procedures will be closed when a sufficient number of qualified candidates have been identified.

Required Documents:

• Resume
• Letter of Interest

Applications submitted without the required attachments will not be considered.

All offers of employment are contingent on successful completion of all required background checks.

University Diversity Statement

• We acknowledge the richness of commonalities and differences we share as a university community; the intrinsic worth of all who work and study here; that education is enhanced by investigation of and reflection upon multiple perspectives.
• We aspire to create respect for and appreciation of all persons as a key characteristic of our campus community; to increase the diversity of all parts of our University community through commitment to diversity in our recruitment and retention efforts; to foster a spirit of openness to active engagement among all members of our campus community.
• We act to achieve an environment that welcomes and supports diversity; to ensure full educational opportunity for all who teach and learn here; to prepare effectively citizen-leaders for a pluralistic world.

Puget Sound is committed to an environment that welcomes and supports diversity. We seek diversity of identity, thought, perspective, and background in our students, faculty, and staff. To learn more please visit: https://pugetsound.edu/about-puget-sound-0/mission-core-values/institutional-equity-diversity

The University of Puget Sound is an equal opportunity employer.


How to Apply
For complete job description and application instructions, visit: www.pugetsound.edu/employment

About Puget Sound
Puget Sound is a selective national liberal arts college in Tacoma, Washington, drawing 2,600 students from 48 states and 20 countries. Puget Sound graduates include Rhodes and Fulbright scholars, notables in the arts and culture, entrepreneurs and elected officials, and leaders in business and finance locally and throughout the world. A low student-faculty ratio provides Puget Sound students with personal attention from faculty who have a strong commitment to teaching and offer 1,200 courses each year in more than 40 traditional and interdisciplinary fields, including graduate programs in occupational and physical therapy and in education. Puget Sound is the only nationally ranked independent undergraduate liberal arts college in Western Washington, and one of just five independent colleges in the Pacific Northwest granted a charter by Phi Beta Kappa, the nation’s most prestigious academic honorary society. Visit "About Puget Sound" (http://www.pugetsound.edu/about) to learn more about the college.

As a strategic goal and through our core values, University of Puget Sound is committed to an environment that welcomes and supports diversity. We seek diversity of identity, thought, perspective, and background in our students, faculty, and staff. EOE/AA



jeid-ae88060b55d78e49bd17beda041b28ee







Copyright ©2025 Jobelephant.com Inc. All rights reserved.

Posted by the FREE value-added recruitment advertising agency

Jobs at the University of Puget Sound.

When inquiring or applying for positions at the University of Puget Sound, please also reference AcademicCareers.com

Applicants with dual-career considerations can find university jobs such as professor jobs, dean jobs, chair / department head jobs, and other faculty jobs and employment opportunities at the University of Puget Sound and at other institutions of higher education in the region on www.AcademicCareers.com

To receive email alerts when new jobs at the University of Puget Sound are posted, please sign up at new job openings at the University of Puget Sound.