Virtual Campus Support Specialist (Reg FT)
- Community College of Allegheny County
- Pittsburgh, PA, USA
- Apr 02, 2025
Job Description
Virtual Campus Support Specialist (Reg FT)
Position Title: Virtual Campus Support Specialist (Reg FT)
Employment Type: Regular Full-Time
Department: Distance Learning
Campus: Office of College Services (Chalfant Hall)
Additional Information: This position will remain open until filled. However, to ensure consideration for an interview, please submit your completed application, cover letter, and resume by no later than April 11, 2025. The College cannot guarantee that application materials received after this date will be considered or reviewed.
Benefits:
At CCAC, we take pride in offering an exceptional benefits package designed to support our employees' personal and professional well-being:
- Comprehensive Health Coverage: Access to an excellent health plan with a very low out-of-pocket expense network option.
- Generous Time Off: Enjoy a range of time-off benefits that are tailored to your position, along with a four-day workweek in the summer for an ideal work-life balance. These benefits vary and may include vacation, personal, sick, and holiday pay, as well as options like collegial coverage for faculty.
- Retirement Planning: Options include a 403(b) retirement plan with up to 10% employer match or a state-defined benefit pension.
- Financial Peace of Mind: Employer-paid benefits include group life insurance, short/long-term disability, and access to flexible spending accounts (FSAs).
- Wellness Support: Our Employee Assistance Program (EAP) is available for confidential support, with resources to address personal and professional challenges.
- Educational Support: Take advantage of tuition waivers, tuition reimbursement, Public Service Loan Forgiveness (PSLF) eligibility, and a variety of professional development opportunities to grow your career.
- Exclusive Employee Perks & Rewards: Save on theme parks, sporting events, electronics, and more!
- Additional Advantages: Free employee parking to make your commute easier.
Remote Work Option: Fully In-Person (May be subject to change)
Work Hours (for hourly positions): Monday - Friday 8:30 AM to 4:30 PM. Some evenings may be needed to attend events.
Salary Grade: Admin 12 - $45,206
Job Category: Administrators
Job Slot: 5711
Job Open Date: 3/28/2025
Job Purpose: This position is to assess, develop, coordinate, administer and review all day-to-day operational activities associated with the talent acquisition and pre-employment functions of the College. The position will ensure that programs and activities are developed, managed, and reviewed using a data-driven approach that sets priorities for improvements that align with ongoing strategic imperatives.
Minimum Requirements:
1. A bachelor's degree in instructional technology, information science, computer science, or related computer area and a minimum of one year of related work experience.
2. An associate's degree in instructional technology, information science, computer science, or related computer area and a minimum of three years of related work experience.
COMPETENCIES:
Extensive Blackboard, web authoring, Intranets/Extranets and/or web technology experience preferred.
Experience in multimedia production, course design, or curriculum design preferred.
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of:
None listed.
Skills and Abilities to:
Excellent interpersonal and communication skills.
Detail orientated and have a proven ability to meet deadlines.
Essential Duties and Responsibilities:
1. Assists prospective, new, and current students with questions about getting started in a fully online program at CCAC.
2. Assists all students in blackboard related issues.
3. Improves current online student training.
4. Works closely with the Virtual Campus Academic Advisor in the student life-cycle process.
5. Uses CRM to communicate important information and market to prospective, new, and current Virtual Campus students.
6. Uses SignalVine to communicate important information and market to prospective, new, and current Virtual Campus students.
7. Assists with daily Service Desk tickets addressing faculty and student issues.
8. Actively participates on assigned projects, including cross-functional college-wide initiatives, while providing timely feedback to manager and team.
9. Interprets and presents information and ideas clearly and accurately using various communication methods. This includes maintaining accurate, organized, and detailed records and reports.
10. Works cooperatively with staff within the Virtual Campus Department and other divisions of the college to accomplish departmental, divisional and institutional goals as assigned.
11. Performs other related duties as required or assigned.
Clearances: Current criminal record/child abuse clearances will be required if offered the position and to be employed at the College. The three clearances are Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal Records Check, and Federal Bureau of Investigations (FBI) Criminal Background Check. The College has provided instructions on how to obtain these clearances, which are available https://apptrkr.com/get_redirect.php?id=6113299&targetURL=KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of:
None listed.
Skills and Abilities to:
Excellent interpersonal and communication skills.
Detail orientated and have a proven ability to meet deadlines.
Essential Duties and Responsibilities:
1. Assists prospective, new, and current students with questions about getting started in a fully online program at CCAC.
2. Assists all students in blackboard related issues.
3. Improves current online student training.
4. Works closely with the Virtual Campus Academic Advisor in the student life-cycle process.
5. Uses CRM to communicate important information and market to prospective, new, and current Virtual Campus students.
6. Uses SignalVine to communicate important information and market to prospective, new, and current Virtual Campus students.
7. Assists with daily Service Desk tickets addressing faculty and student issues.
8. Actively participates on assigned projects, including cross-functional college-wide initiatives, while providing timely feedback to manager and team.
9. Interprets and presents information and ideas clearly and accurately using various communication methods. This includes maintaining accurate, organized, and detailed records and reports.
10. Works cooperatively with staff within the Virtual Campus Department and other divisions of the college to accomplish departmental, divisional and institutional goals as assigned.
11. Performs other related duties as required or assigned.
Clearances: Current criminal record/child abuse clearances will be required if offered the position and to be employed at the College. The three clearances are Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal Records Check, and Federal Bureau of Investigations (FBI) Criminal Background Check. The College has provided instructions on how to obtain these clearances, which are available https://apptrkr.com/get_redirect.php?id=6113299&targetURL=KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of:
None listed.
Skills and Abilities to:
Excellent interpersonal and communication skills.
Detail orientated and have a proven ability to meet deadlines.
Essential Duties and Responsibilities:
1. Assists prospective, new, and current students with questions about getting started in a fully online program at CCAC.
2. Assists all students in blackboard related issues.
3. Improves current online student training.
4. Works closely with the Virtual Campus Academic Advisor in the student life-cycle process.
5. Uses CRM to communicate important information and market to prospective, new, and current Virtual Campus students.
6. Uses SignalVine to communicate important information and market to prospective, new, and current Virtual Campus students.
7. Assists with daily Service Desk tickets addressing faculty and student issues.
8. Actively participates on assigned projects, including cross-functional college-wide initiatives, while providing timely feedback to manager and team.
9. Interprets and presents information and ideas clearly and accurately using various communication methods. This includes maintaining accurate, organized, and detailed records and reports.
10. Works cooperatively with staff within the Virtual Campus Department and other divisions of the college to accomplish departmental, divisional and institutional goals as assigned.
11. Performs other related duties as required or assigned.
Clearances: Current criminal record/child abuse clearances will be required if offered the position and to be employed at the College. The three clearances are Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal Records Check, and Federal Bureau of Investigations (FBI) Criminal Background Check. The College has provided instructions on how to obtain these clearances, which are available https://apptrkr.com/get_redirect.php?id=6113299&targetURL= None listed.
Skills and Abilities to:
Excellent interpersonal and communication skills.
Detail orientated and have a proven ability to meet deadlines.
Essential Duties and Responsibilities:
1. Assists prospective, new, and current students with questions about getting started in a fully online program at CCAC.
2. Assists all students in blackboard related issues.
3. Improves current online student training.
4. Works closely with the Virtual Campus Academic Advisor in the student life-cycle process.
5. Uses CRM to communicate important information and market to prospective, new, and current Virtual Campus students.
6. Uses SignalVine to communicate important information and market to prospective, new, and current Virtual Campus students.
7. Assists with daily Service Desk tickets addressing faculty and student issues.
8. Actively participates on assigned projects, including cross-functional college-wide initiatives, while providing timely feedback to manager and team.
9. Interprets and presents information and ideas clearly and accurately using various communication methods. This includes maintaining accurate, organized, and detailed records and reports.
10. Works cooperatively with staff within the Virtual Campus Department and other divisions of the college to accomplish departmental, divisional and institutional goals as assigned.
11. Performs other related duties as required or assigned.
Clearances: Current criminal record/child abuse clearances will be required if offered the position and to be employed at the College. The three clearances are Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal Records Check, and Federal Bureau of Investigations (FBI) Criminal Background Check. The College has provided instructions on how to obtain these clearances, which are available here.
To view the full job posting and apply for this position, go to: https://ccac.csod.com/ats/careersite/JobDetails.aspx?id=1716
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Application Details (to apply use the Apply Now button below.)
Jobs at Community College of Allegheny County. When inquiring or applying for jobs with the Community College of Allegheny County, please reference AcademicCareers.com
Applicants with dual-career considerations can find university jobs such as professor jobs, dean jobs, and other faculty jobs and employment opportunities at the Community College of Allegheny County and at other universities/colleges in the region on www.AcademicCareers.com
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About CCAC
In 1963, Pennsylvania passed the Community College Act, providing the legal framework for the establishment of community colleges in the commonwealth of Pennsylvania. The Allegheny County Board of School Directors voted to ask Allegheny County to be the local sponsor, and a plan was submitted to the state. In May 1965, the "People's Bond Issue," requesting Allegheny County residents to approve funding for a community college, passed with 66% of the vote. Six months later, the Pennsylvania State Board of Education unanimously approved Allegheny County's application for the founding of a community college.
In December 1965, the first 15-member college board of trustees was sworn into office. The college's first president was named; the first two college locations, CCAC-Boyce Campus in Monroeville and CCAC-Allegheny Campus on Pittsburgh's North Shore, were chosen; and vice presidents were hired for those campuses. In September 1966, classes began at the new Community College of Allegheny County with 59 full- and 16 part-time faculty members serving 1,505 students.
CCAC-South Campus was established in 1967, followed by CCAC-North Campus in 1972. There are three neighborhood centers: Braddock Hills, Homewood-Brushton and West Hills Center in Oakdale. The college also maintains an ever-growing online learning presence.
Today, CCAC offers more than 130 programs of study across ten diverse career paths. CCAC's quality programs have enabled students to transfer credits to more than 500 different colleges and universities to continue their education. The college supports regional workforce needs with accessible instruction available day, evening, weekend and online in Allegheny County and beyond. Courses are taught using different modalities, including in-person (face-to-face), online, remote (via Zoom) and hybrid, with with a focus on enabling students to enter or reenter the workforce in two years or less.
The legacy continues.
To see additional information about our job opening(s) or to apply, please click on the “Apply Now” button at the bottom of our job posting.
Jobs at the Community College of Allegheny County. When inquiring or applying for jobs at the Community College of Allegheny County, please also reference AcademicCareers.com
Applicants with dual-career considerations can find university jobs such as professor jobs, dean jobs, chair / department head jobs, and other faculty jobs and professional and administrative staff employment opportunities with the Community College of Allegheny County and at other institutions of higher education in the region on AcademicCareers.com
To receive email alerts when new jobs at the Community College of Allegheny County are posted, please sign up for new job openings at the Community College of Allegheny County.
