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Help Desk Technician

Northeast Ohio Medical University
Rootstown Township, OH, USA
Nov 05, 2024

Full time Other Administrative Positions

Job Description

Help Desk Technician

Position Type: Admin/Professional
Department: Information Technology
Full or Part Time: Full Time
Pay Grade: BW7

Summary:

The IT Help Desk Technician will be the first point of contact for students, faculty, and staff seeking technical assistance. This role involves diagnosing, troubleshooting, and resolving hardware, software, and network-related issues.

Principal Functional Responsibilities:

Provide Technical Support: Respond to queries via phone, email, or in-person, and provide assistance with various technology issues including hardware malfunctions, software applications, and network connectivity.

Troubleshoot and Resolve Issues: Diagnose and troubleshoot technical problems related to desktop systems, printers, mobile devices, and IT equipment.

Install and Configure Software and Hardware: Set up new systems, install software updates, configure hardware components, and ensure devices meet security requirements.

User Account Management: Create, modify, and manage user accounts, permissions, and access in Active Directory or other identity management systems.

Maintain Documentation: Document support requests, resolutions, and processes in the help desk system for future reference and analysis.

Collaborate with IT Teams: Escalate complex issues to appropriate IT teams or third-party vendors when necessary and follow up on unresolved issues.

Provide Training and Guidance: Assist users with understanding and using new technologies, software tools, and systems effectively.

Monitor IT Systems: Keep track of IT infrastructure performance, conduct routine maintenance, and proactively identify potential issues.

Miscellaneous Duties: Perform other duties as assigned.

Qualifications:

Associate’s degree in Information Technology, Computer Science, or related field
Minimum one year of experience in a technical support or IT help desk role
Proficiency with Windows, macOS, and mobile operating systems
Experience with Microsoft Office 365, email clients, and common business software applications
Knowledge of basic networking concepts (Wireless, TCP/IP, DNS, DHCP)
Familiarity with help desk ticketing systems (TeamDynamics)
Ability to troubleshoot hardware issues related to desktops, laptops, printers, and other peripherals

Preferred Qualifications:

Bachelor’s degree in Information Technology, Computer Science, or related field

Physical Requirements:

Must be able to utilize a phone, computer and other office equipment.

Department Specific Information:Information Technology_Specific_Information
To apply, visit https://neomed.peopleadmin.com/postings/5047

NEOMED is committed to providing equal employment opportunities to qualified applicants without discrimination on the basis of age, color, disability, gender identity or expression, genetic information, national origin, race, religion, sex, sexual orientation, transgender status, status as a parent during pregnancy and immediately after the birth of a child, status as a parent of a young child, status as a foster parent, veteran status or any other category protected by applicable state or federal law. As an Equal Opportunity Employer, NEOMED also affirms its commitment to nondiscrimination in its employment policies and practices. In compliance with Title IX (20 U.S.C Sec. 1681 et seq.), NEOMED prohibits sex discrimination, including sexual harassment.

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Application Details (to apply use the Apply Now button below.)

Please apply using the "Apply Now" button below.

Thank you for your interest in employment at the Northeast Ohio Medical University.

Jobs at the Northeast Ohio Medical University. When inquiring or applying for jobs with the Northeast Ohio Medical University, please reference AcademicCareers.com

Applicants with dual-career considerations can find university jobs such as professor jobs, dean jobs, and other faculty jobs and employment opportunities at the Northeast Ohio Medical University and at other universities/colleges in the region on www.AcademicCareers.com

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About Northeast Ohio Medical University

Northeast Ohio Medical University is committed to the health, economy and quality of life in Northeast Ohio through the medicine, pharmacy and health sciences education of students and practitioners at all levels; the development of new knowledge through research in the biomedical, community health and behavioral sciences; and the provision of community service and wellness education throughout the region.

Located in the center of one of the country’s top health care regions, NEOMED is among nationally-ranked hospitals, research companies and institutions of higher education that are thriving in the health sciences.

NEOMED EEO Statement
NEOMED is committed to providing equal employment opportunities to qualified applicants without discrimination on the basis of age, color, disability, gender identity or expression, genetic information, national origin, race, religion, sex, sexual orientation, transgender status, status as a parent during pregnancy and immediately after the birth of a child, status as a parent of a young child, status as a foster parent, veteran status or any other category protected by applicable state or federal law. As an Equal Opportunity Employer, NEOMED also affirms its commitment to nondiscrimination in its employment policies and practices. In compliance with Title IX (20 U.S.C Sec. 1681 et seq.), NEOMED prohibits sex discrimination, including sexual harassment.

Jobs at Northeast Ohio Medical University.

When inquiring or applying for job openings at Northeast Ohio Medical University, please also reference AcademicCareers.com

Applicants with dual-career considerations can find university jobs such as professor jobs, dean jobs, chair / department head jobs, and other faculty jobs and professional and administrative staff employment opportunities with Northeast Ohio Medical University and at other institutions of higher education in the region on AcademicCareers.com

To receive email alerts when new jobs at Northeast Ohio Medical University are posted, please sign up for new job openings at Northeast Ohio Medical University.

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