Program Manager

Program Manager


DLSE STATUS: Exempt

Salary: $70,000 - $85,000 annually

Job Summary:

The role of the Program Manager is to cohesively streamline and supervise the educational, administrative, and marketing activities of the Department of Psychiatry. The Program Manager will ensure that department goals and objectives are achieved. Additionally, the Program Manager generates and proposes innovative management and marketing ideas that will ensure continued department funding, endowed faculty positions and a potentially high-achieving resident body.

The Program Manager must possess strong interpersonal communication skills and the ability to deal effectively with people on all levels. The Program Manager must also have exceptional communication, marketing, organizational, and process-building abilities. Most importantly, the Program Manager must be a planner and visionary, ensuring the continued growth of the department.

This is an onsite role for the Department of Psychiatry.

Essential Duties and Responsibilities:

• Collaborates with the department leadership in the development of the strategic planning for the department.
  • Collaborates in the development and implementation of operational policies, procedures and standards.
  • Monitors and reports on the progress of department goals and objectives.
• Supports the department leadership in managing financial resources to successfully carry out future and ongoing department programs and initiatives.
  • Manages and updates department budgets, reconciling statements from finance team.
• Establishes operational procedures and policies for the efficient function of the administrative team, faculty operations, and the management of resident/fellow education and procedures.
• Ensures all personnel (faculty, residents/fellows, and staff) follow established policies and procedures.
• Tracks the fulfillment of the department's external metrics, deadlines, and requirements.
• Manages the centralized organization of all department documentation.
• Manages the external image and outreach of the department the department to general public and potential faculty and residents/fellows.
• Manages the update and content of the department's website pages.
• Approves and oversees the voice and content of department social medial pages.
• Supervises the creation and production of department marketing products including videos, presentation, brochures etc.
• Liaises with Human Resources on department personnel matters, maintaining strict confidentiality.
• Troubleshoots and/or standardizes existing inefficient procedures such as onboarding, mentoring etc.

DAILY

• Oversees the department daily activities:
  • Organizes, prioritizes and supervises the daily activities of the department staff.
  • Monitors work progress status and ensures compliance with deadlines.
  • Regularly reports project status to department leadership.
• Plans, schedules and leads regular department meetings.

ACADEMIC MANAGEMENT

• Oversees the development and planning of the internal review process, recruitment, orientation and graduation activities.
• Creates and updates a faculty management system.
• Establishes and/or manage resident/fellow reporting processes and wellbeing activities.
• Maintains resident/fellow records including evaluations, write-ups, incidents etc.
• Optimizes the current resident/fellow academic management system.
• Troubleshoots discrepancies and determines appropriate corrective actions to be taken. Serves as contact person for the interpretation of policies and operational procedures.
• Institutes opportunities for program/university engagement for resident/fellows and faculty.

EDUCATION:

• Master's degree is highly preferred; at least 1 year of experience directly related to the duties and responsibilities.
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

EXPERIENCE:

• 3 years of management-level experience in the administration of a healthcare organization, University, or medical training program

KNOWLEDGE/ABILITIES/SKILLS:

• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Knowledge and understanding of medical academic, clinical, research, and practice regulatory compliance.
• Knowledge of provider credentialing/accreditation regulations, policies, guidelines, and standards.
• Strong verbal and written communication skills and the ability to present information effectively to groups.
• Ability to analyze and interpret complex financial and operational data and prepare business repo1ts, projections, and recommendations.
• Knowledge of communication principles, media, and marketing techniques.
• Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
• Skill in organizing resources and establishing priorities.
• Ability to develop and implement strategic plans.
• Ability to develop successful collaborative relationships at all levels within the organization.
• Knowledge of laws, regulations, policies, and institutional practices specific to the human resources management of medical school faculty.
• Ability to foster a cooperative work environment.
• Advanced analytical, evaluative, and objective critical thinking skills.
• Working knowledge and understanding of faculty productivity and performance measurement programs and systems.
• Employee development and performance management skills.
• Knowledge and understanding of total compensation programs for medical faculty within a public University.
• Knowledge and understanding of medical practice management principles, policies, regulations, and procedures.
• Administrative planning and leadership skills.
• Knowledge of clinical operations and/or administration in a medical school environment.
• Knowledge and understanding of facility and space management principles, processes, and techniques.
• Knowledge and understanding of grant and/or contract development and management.
• Knowledge of budgeting, fiscal management, and human resources management systems and processes.
• Demonstrated leadership skills in the development and implementation of complex administrative programs.

COMPLEXITY:

• The ability to perform highly detailed work with sustained attention and care while providing/obtaining information on numerous inquiries is paramount to success in this position.

PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Occasional stooping. Frequent standing. Constant walking, sitting, climbing, reaching high/low levels, finger movement, feeling, speaking clearly, hearing conversationally, and seeing far and near.

WORK ENVIRONMENT:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Occasionally required to work in confined space.

MENTAL DEMANDS:

• The mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Frequent variety of unrelated tasks. Constant calculating, interrupted work, a variety of interrelated tasks, and use of sustained concentration, reasoning, judgment, resourcefulness, analytical ability, and ingenuity.

Special Requirements:

• As a health professions institution of higher education, Charles R. Drew University of Medicine and Science seeks to protect the health and safety of the University community. As a condition of enrollment and employment, students, faculty, and staff must comply with the current CDU COVID-19 requirements as described on the CDU COVID-19 webpage. Please visit the CDU Return to Campus website https://www.cdrewu.edu/covid-policy/ or email the Campus Nursing Office at nurseofficer@cdrewu.edu.
• Ability to work effectively with a diverse community.

Compensation:

• $70,000 - $85,000 annually

Position Status:

• Full Time
• On-site

Conditional Statement: The employment status of this position is classified as “Conditional”. Conditional employment means that the job exists contingent upon funding limitations of restricted funds or, the duration of a specific program, project, grant or contract. The duration of grant for this position is through June 30, 2024.

EEO Statement: Charles R. Drew University is committed to Equal Employment Opportunity. Applicants will be considered without regard to gender, race, age, color, religion, national origin, sexual orientation, genetic information, marital status, disability or covered veteran status.

Fair Chance Statement: Charles R. Drew University of Medicine and Science will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local “Fair Chance” laws.


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