Student Success Coach

Student Success Coach

Department: STEM
Location: Grand Rapids, MI

This Student Success Coach position serves as a vital link for program participants in the National Science Foundation's (NSF) Experiential Learning for Emerging and Novel Technologies (ExLENT) Grant to link to education and training activities that will lead to sustainable employment focused in the technology and manufacturing sectors. This position will interact with community agencies and employers to ensure participants understand the knowledge, skills, and abilities necessary for their career choices. (Grant funded through 6/30/2027)

Department: School of STEM
Group: Professionals, Management, & Administration
Schedule: 32.5 hours/52 weeks
Compensation: AP3, $17.45
Benefits: Full Time
Reports to: Dean of STEM
Posting Opens: 09/24/2024
Posting Closes: 10/08/2024

ESSENTIAL FUNCTIONS

• Provide educational information and opportunities to NSF's ExLENT Grant participants, information technology, automation, workforce training students and grant participants.
• Provide formal learning opportunities such as:
  • A customized adult learning plan for each participant.
  • A job readiness suitability for the type of training needed.
• Participate in information sessions and recruiting activities for the NSF's ExLENT Grant.
• Facilitate group work in workshop and small group formats.
• Provide career coach and case management services, including:
  • Assist with individual assessments as defined by grant requirements
  • Collaborate with partners to help identify and address learning barriers.
  • Collaborate with partners to bring career coaching services to the community and partner organizations.
  • Administer participant support services system
  • Conduct WorkKeys, JOFI, and other assessments to prepare participants for National Career Readiness Certificates and national certification exams.
  • Document and maintain individual participant and grant files.
• Develop employment leads/placements with grant partners.
• Re-engage clients who may be approaching noncompliance status.
• Maintain participant reporting/reconciliation.
• Monitor overall participant performance in education and training programs
• Monitor/coordinate follow-up with education and training retention participants on at least a monthly basis
• Coordinate and monitor participate attendance with instructors and data entry staff
• Attend meetings as required.
• Coordinate the retrieval of information from the system for faculty, staff and students.
• Coordinate activities with external educational training specialists/coaches at grant partner organizations.
• Administer system designed to track grant participants who have been referred from other agencies.
• Process new referrals.
• Provide monitoring/follow-up of participants by obtaining employment verifications and attendance reports.
• Maintain student attendance logs.
• Prepare client case records at case opening and closing.
• Set-up, attend and present at community and employer events/meetings to discuss the grant and program options.
• Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.
• Other Duties as assigned.

JOB SPECIFICATIONS

Education Credentials

• Associates degree required; bachelor's degree preferred.

Work Experience

• Previous work experience as a career coach or advisor serving adults with diverse backgrounds and barriers highly preferred.
• Previous experience in the technology, IT, manufacturing or workforce development sector preferred.

Skills

• Technical - Proficiency with MS Office products and data systems.
• Communication - Excellent listening and communication skills, both written and verbal. Must demonstrate a high level of customer service and the ability to communicate effectively with a diverse student, staff and employer partner population.
• Team Player - Ability to work cooperatively and harmoniously with program and college staff, students, and community. Demonstrated ability in working on a cross-functional team in a collaborative learning centered environment.
• Reasoning - Strong reasoning skills and attention to detail.
• Task completion - Proven initiative and ability to follow through on multiple projects in a timely manner.

Physical Demands

• Ability to lift 10lbs and stand for 30-45 minutes at a time.

Mental Demands

• Must be self-motivated with the ability to work independently with minimal supervision.
• Proven initiative and ability to follow through on multiple projects in a timely manner.
• Ability to lift 10lbs and stand for 30-45 minutes at a time.
• Competence to organize work, handle multiple tasks, and meet timelines in a multi-project environment
• Continuously keeping up to date technically around programs, offerings, and activities (relevant or new) to meet grant outcomes
• Consistent and intentional work habits that establish and maintain interpersonal relationships
• High level of energy, enthusiasm and the ability to be innovative and think creatively
• Ability to drive or travel to employer locations and local community partner locations is required. Valid driver's license and the ability to provide transportation to meetings in the State of Michigan.

Working Conditions

• GRCC will comply with any mandated health and safety requirements. Compliance information is available on our https://apptrkr.com/get_redirect.php?id=5380646&targetURL=
• Stand for 30-45 minutes at a time.

NEXT STEPS / APPLICATION PROCESS

• 
  Please fill out an application at https://www.grcc.edu/jobs. Submit a cover letter and resume. The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting.

• 
  Predictive Index Assessment (behavioral & cognitive) REQUIRED: In order to have your application considered, you must complete the assessments: https://assessment.predictiveindex.com/bo/8MMT/Student_Success_Coach_STEM

HIRING PROCESS

GRCC uses an Evidence Based Selection Process, where we make data driven hiring decisions to help mitigate bias throughout the hiring process. As part of this process, candidates will participate in assessments (cognitive and behavioral), reference checks and interviews.

Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.

NONDISCRIMINATION STATEMENT

Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.


To apply, visit https://grcc.hrmdirect.com/employment/job-opening.php?req=3158489







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