Director of Care and Basic Needs

Director of Care and Basic Needs

Job no: 541376
Work type: Management (MPP)
Location: Monterey Bay
Categories: MPP, Administrative, At-Will, Full Time, On-site (work in-person at business location)

Classification: Administrator II
Hours: Full-time / 40 hours per week
FLSA: Exempt

Anticipated Hiring Salary Range: $7,474 - $7,857* mo.
CSU Salary Schedule
*CSUMB provides pay scales representing its good faith estimate of what the university reasonably expects to pay for this position. The pay offered to a selected candidate will be determined on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, and CSU systemwide pay for comparable jobs.

Priority Screening Date: August 11, 2023
Recruitment Status: Open Until Filled

ABOUT CSUMB

California State University, Monterey Bay is a mid-sized university in California's Central Coast that grants undergraduate and graduate degrees. Powered by an inspiring Founding Vision Statement, CSUMB is part of the nation's largest four-year public university system, California State University, which educates nearly 460,000 students every year. With a vibrant, diverse student body of over 7,000 students, CSU Monterey Bay is both a Minority Serving Institution and a Hispanic Serving Institution. Our staff and faculty transform students' lives with a focus on student success and engagement through experiential learning, service learning, and a strong emphasis on multicultural and global perspectives. CSUMB's sustainability goal is to be carbon neutral by 2030.

The university's Strategic Plan prioritizes inclusive excellence through recruiting and investing in developing a diverse body of faculty, staff and administrators. Many appreciate living and working close to the shores of beautiful Monterey Bay, with easy access to recreational areas from Big Sur to Santa Cruz. Nearby opportunities for collaborative research include working in the Monterey Bay National Marine Sanctuary and Silicon Valley, and with colleagues at local research universities, including UC Santa Cruz and Stanford University. As one of the 23 campuses in the CSU system, CSUMB offers excellent benefits, including access to below-market-rate rental housing on East Campus, and competitive salaries for faculty and staff. With proximity to the San Francisco Bay Area and San Jose, opportunities for faculty, staff and students are as endless as the shores of the nearby Pacific Ocean.

PURPOSE:

Under the general supervision of the Associate Vice President for Student Affairs and Dean of Students, the Director for Care and Basic Needs manages the operations of the Care Team and Basic Needs by developing, managing, implementing and coordinating the campus' response to students experiencing varying degrees of distress and address food and housing insecurity. Collaborates with institutional constituents providing comprehensive case management oversight for all cases brought forward to the CSUMB Care Team. The Director for Care & Basic Needs leads, refers, and coaches students in making use of University and/or community services. The incumbent coordinates and tracks Care Team recommendations for referred students to ensure continuity of care, and provides outreach, consultation, and education to parents, families, or designated emergency contacts as appropriate. Leads various food and housing security programs and services including the campus food pantry, basic needs emergency grant, CalFresh Food outreach, and operational staff and volunteers. In addition, the incumbent works to secure outside funding via grants and community partnerships that benefit CSUMB students and the community at large.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

1. Leads the Care Team by triaging concerns and coordinating responses with colleagues to address student needs. Cultivates resources, training opportunities and workflow strategies for optimal case management. Mobilizes campus and community resources to maximize students' physical, social, and/or emotional well-being. Maintains contact with students to assist with realization of student needs and goals. Serves as a liaison in supporting students with navigating academic commitments and administrative procedures. Oversees case management and support to students in crisis, students with complex psycho-social needs, and students in need of support related to food, housing and financial insecurities. Serves as CSUMB representative for The Red Folder Initiative as directed by the CSU Chancellor's Office. Ensures all CSUMB information is consistently updated and current for all of the various communications to the campus. Coordinates with campus partners to disseminate Red Folder information to faculty, staff and volunteers.
2. Serves on committees, task forces and advisory boards, programs and other projects as assigned. Serves as a trusted information resource, communication channel, complaint handler, facilitator, consultant, and practitioner for student issues, problem solving and/or dispute resolution. Seeks fair and equitable solutions to problems and suggests processes for addressing and managing conflict and for policy and procedural changes. Coaches individuals to manage their own conflicts, assists the parties in dispute, and fosters communication between individuals involved in conflict. Directs parties to the appropriate office, department or university policy (e.g., Student Grievances, Grade Appeals, etc.) as required. Analyzes data/information from case experience concerning patterns of complaints; identifies and informs supervisor of patterns and trends affecting student life. Manages record keeping and maintains confidentiality.
3. Manages and leads projects for the Care Team and the Basic Needs Initiatives. Designs, implements and conducts publicity and marketing, to promote the Basic Needs Initiative, the Care Team, and their services. Develops and conducts workshops and other trainings related to civility, mediation and conflict resolution and other aspects of student life. Develops an on-going communication program, including informational materials, training and awareness building. Promotes understanding and values of fairness, equity, justice, equality, opportunity and mutual respect. Participates in professional development opportunities pertinent to the field. Establishes networks with other professionals to foster on-going program improvement and up-to-date information. Keeps abreast of federal and state policy changes that affect the scope of responsibility.
4. Maintains Care Team and Basic Needs records in a confidential database records and updates case files consistently, providing regular reports to the Associate VP for Student Affairs and Dean of Students including but not limited to, ongoing statistical reports, department annual report and system-wide audits. Develops, updates and maintains websites related to Basic Needs and Care Team. Develops informational and marketing materials to be distributed to the campus community. Develops and manages the department budget.
5. Supervises, trains, and evaluates Basic Needs staff, graduate student leaders, student workers, interns, and volunteers.

Other Functions:

1. Participates in university committees' and special projects as required.
2. Attends seminars and conferences to maintain program and professional development, and maintains involvement with CSU Systemwide groups related to Care and Basic Needs.
3. Performs other duties and special projects as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

Thorough knowledge of policies, procedures and laws affecting students, such as The Family Educational Rights and Privacy Act (FERPA); modern management and administrative techniques related to the development and implementation of appropriate methods of work planning, scheduling and coordination in a team environment to meet changing student and organizational objectives. Thorough understanding of the interconnectedness and subsequent need for coordinated action within the total Student Affairs area. Basic knowledge of student and faculty perspectives, as they pertain to the academic or classroom setting.

Skills in: mediation and alternative dispute resolution methods to resolve highly charged matters that arise; research, interview and observation techniques.

Ability to:

• Respond appropriately and proactively to complex issues and problems and develop strategic solutions.
• Address confidential and sensitive incidents with composure, discretion and respect in a manner that upholds the dignity of others.
• Maintain and promote appropriate standards of professional ethics and behavior.
• Learn and apply student development theory and student learning theory in addressing student issues.
• Review and analyze complex reports, policies, and legal guidance to accurately assess issues, draw valid conclusions, and recommend appropriate strategies or outcomes according to University goals.
• Maintain effective and proficient interpersonal and written communication skills and maintain positive, civil and collegial interactions with all members of the campus community.
• Develop and deliver workshops.
• Prepare written correspondence and reports that are clear, concise and comprehensive.
• Complete multiple tasks with changing or competing deadlines, and set priorities to ensure projects are completed in a timely manner.
• Use independent judgment with limited supervision.
• Learn, interpret, and implement campus and system-wide policies and procedures, and develop strong working knowledge of relevant federal, state and local laws pertaining to current practices.
• Manage time effectively in meeting demands of department caseload.
• Adjust to change and demonstrate flexibility and patience with changing expectations (e.g., work environment, responsibilities and assignments, technology).
• Demonstrate a commitment to values and programs of diversity and inclusion.
• Establish and maintain effective working relationships that promote professionalism and mutual respect in a diverse academic environment.

MINIMUM QUALIFICATIONS:

Equivalent to a Bachelor's degree in Psychology, Sociology or a closely related field AND five (5) years of professional level student services work experience OR a Master's degree in a directly related field AND two (2) years of professional level student services work experience. Demonstrated knowledge of and experience in interpreting laws and regulations.

PREFERRED QUALIFICATIONS/DESIRABLE EXPERIENCE:

Master's Degree in Counseling, Clinical Psychology, Social Work, Student Affairs/Higher Education or related field. Experience or certification in prejudice reduction, diversity, conflict resolution, and/or other forms of alternative dispute resolution (ADR). Must have excellent interpersonal communication skills. Technical fluency with Banner, Oracle/PeopleSoft, Maxient, CSU Common Management System or equivalent student information system; Microsoft Office Professional Suite, and Google mail calendaring programs. Demonstrated understanding of and commitment to CSUMB's Vision.

Demonstrated ability to: follow procedural due process, balance the rights of students and maintain the dignity of often highly assertive individuals; use a high degree of independent judgment, persuasiveness, imagination, tact and confidentiality; determine appropriate courses of action and proper techniques to use while engaged with individuals in personal interactions of an argumentative or sensitive nature; make constructive recommendations for modifications or improvements of procedures or programs. Significant experience developing and conducting workshops or other training activities.

Technical fluency with Oracle/PeopleSoft, CSU Common Management System or equivalent student information system; Microsoft Office Professional Suite, and Google mail and calendaring programs.

SPECIAL CONDITIONS OF EMPLOYMENT AND POSITION DESIGNATIONS:

• All offers of employment are contingent upon the successful completion of a background check (including a criminal records check).
• The person holding this position will have a duty to report to the Campus Title IX Officer information pertaining to discrimination, harassment, sexual misconduct, sexual exploitation, dating violence, domestic violence, stalking, and retaliation and is required to comply with the requirements set forth in CSU Executive Order EO 1095, EO 1096, and EO 1097 as a condition of employment.
• This position is designated as a Campus Security Authority (CSA). The position is required to participate in training at the direction of the Clery Director and must also promptly report allegations of reportable crimes according to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, its accompanying regulations; the California State Education Code, Chapter 15.5, of the Donahoe Higher Education Act, Section 67380; and the California State University system-wide policy, Code EO 1107.
• This position has been designated to be a sensitive position with:
  • responsibility for the care, safety and security of people (including children and minors), animals and CSU property
  • access to, or control over, cash, checks, credit cards, and/or credit card account information
  • responsibility or access/possession of building master or sub-master keys for building access
• This position is required to comply with confidentiality requirements outlined in the Department of Education's Family Educational Rights and Privacy and California's Educational Code Chapter 13 regarding sensitive student issues.
• This position is designated as a Campus Security Authority (CSA). The position is required to participate in training at the direction of the Clery Director and must also promptly report allegations of reportable crimes according to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, its accompanying regulations; the California State Education Code, Chapter 15.5, of the Donahoe Higher Education Act, Section 67380; and the California State University system-wide policy, Code EO 1107.
• Must possess and maintain a valid license to drive in the State of California, pass the Defensive Training Class, and be insurable under the University's liability coverage.
• May require occasional evenings and/or weekend work.

PHYSICAL ENVIRONMENT:

Office environment with standard equipment and tasks. The position requires working at a computer and desk for extended periods of time. May require travel between campus offices and off-campus locations.

The health and safety of our students, faculty, and staff remain our highest priority. While on campus, students, faculty, staff, and the community will be expected to follow all campus safety mandates.

BENEFITS/PERKS:

This is a management-level position with an attractive benefits package, which includes: a vacation accrual rate of 16 hours per month; an excellent choice of medical, dental, and vision insurance; long-term disability coverage; life insurance; educational incentives; membership in the California Public Employees Retirement System (CalPERS); and 14 paid holidays a year. For further information, please visit Employee Benefits Summary. As a perk, the University Corporation at CSU Monterey Bay provides access to affordable campus housing based on availability; visit Schoonover Employee Housing for more information.

APPLICATION PROCEDURE:

For full consideration, applicants must complete the required online application prior to the priority screen date found at Careers at CSUMB. Application submissions received after the application screening date will be reviewed at the discretion of the University. Materials submitted become the property of CSUMB and will not be returned.

CSUMB is not a sponsoring agency for staff or management positions.

Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting Human Resources at (831) 582-3389 or emailing humanresources@csumb.edu. All employees must be eligible for employment in the U.S.

GENERAL INFORMATION:

CSUMB hires only individuals lawfully authorized to work in the United States and is an E-Verify employer. In compliance with federal crime awareness and campus security legislation, including the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics, you can view the notice of availability and access the Cal State University, Monterey Bay annual security and fire safety reports at https://csumb.edu/clery/asr-and-fsr-notices-availability/.

CSUMB is a smoke and tobacco-free campus.

EQUAL OPPORTUNITY EMPLOYER:

CSUMB is an Equal Opportunity employer seeking to recruit and support a broadly diverse community of faculty and staff. We value and celebrate diversity in all its forms and strive to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. We consider qualified applicants for employment for their anticipated contributions and without regard to race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability.



To apply, visit https://careers.csumb.edu/en-us/job/541376/director-of-care-and-basic-needs







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