Volunteer and Outreach Coordinator (Department of Emergency Medicine)

  • University of Pennsylvania
  • Philadelphia, PA, USA
  • May 22, 2024
Full time Extension & Outreach

Job Description


Volunteer and Outreach Coordinator (Department of Emergency Medicine)

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title
Volunteer and Outreach Coordinator (Department of Emergency Medicine)

Job Profile Title
Clinical Research Coordinator C

Job Description Summary
This full-time position is for a Volunteer and Outreach Coordinator who will be a core member of a collaborative care team. The team includes Penn Medicine on Demand clinicians (PMOD), the PI and CO PI, program manager, and CRS Director. This individual will be involved in a number of projects and grant-based programming, all relating to expanding and supporting services related to increasing access to substance use disorder treatment and resources within the Penn system and greater community. This person will develop relationships with community groups/agencies in partnership with others in the agency. The volunteer and outreach coordinator will be responsible for updating and expanding resources within Penn and with community practices (communities of recovery, educational, vocational, social, cultural, spiritual resources, mutual self- help groups, professional services, etc.). This will involve a collaborative effort including the recovering person, agency staff and other relevant stakeholders. This position will also entail liaising closely with substance use navigators and project managers to support the day-to-day tasks of volunteer and outreach coordination and representing the Center for Addiction Medicine and Policy during community events and meetings. The volunteer and outreach coordinator will maintain communication with community partners and CAMP to ensure proper staffing at events. This individual will be responsible for tracking and timely reporting of all activities related to community engagement for the Center of Addiction Medicine and Policy. The volunteer and outreach coordinator will be responsible for providing patients with recovery education and by providing a model for both people in recovery and staff by demonstrating that recovery is possible. This individual will maintain contact either in-person, by phone or e-mail with the recovering person once they are connected with care and throughout the intervention to ensure ongoing success and to provide re-engagement support in partnership with others in the agency if needed. The volunteer and outreach coordinator will also help patients identify barriers to accessing care to assist in recovery-related activities and develop strategies to overcome those barriers.

Job Description

Job Responsibilities

  • Develop and implement a comprehensive volunteer and internship program, including recruitment, training, and supervision of volunteers and interns.
  • Coordinate schedules, assignments, and tasks for volunteers and interns to ensure alignment with organizational priorities and goals.
  • Provide ongoing support, guidance, and mentorship to volunteers and interns to facilitate their professional development and ensure a positive experience.
  • Collaborate with internal stakeholders to identify volunteer and internship opportunities that contribute to CAMP's research, clinical, and policy initiatives.
  • Plan and execute outreach events, workshops, and educational programs to engage the community and raise awareness about harm reduction, treatment, and recovery.
  • Establish and maintain partnerships with community organizations, schools, and other stakeholders to expand outreach efforts and maximize impact.
  • Develop and distribute educational materials, resources, and digital content to support outreach initiatives and disseminate information about substance use disorder-related topics.
  • Collect and analyze data to evaluate the effectiveness of volunteer, internship, and outreach programs, and make recommendations for improvement.
  • Assist with administrative tasks, such as maintaining databases, preparing reports, and managing communications related to volunteer, internship, and outreach activities.
  • Patient engagement both in person and virtually to ensure navigation to appropriate community resources, support, and follow up i.e. communities of recovery, MOUD, educational, vocational, social, cultural, spiritual resources, mutual self- help groups, professional services, etc. that support the recovering person's goals and interests. This will involve a collaborative effort including the recovering person, agency staff and other relevant stakeholders.
  • Provide recovery education for every phase of the recovery journey from pre-recovery engagement, recovery initiation, recovery stabilization, and sustained recovery maintenance.
  • Supervising volunteers, students and interns participating the various types of community engagement and outreach with CAMP

Position contingent upon funding.


  • Bachelor of Science and 3 to 5 years of experience or equivalent combination of education and experience is required. Master's degree in public health, social work, psychology, or a related field preferred
  • Previous experience in volunteer management, internship coordination, or community outreach, preferably in a healthcare or nonprofit setting.
  • Strong organizational and project management skills, with the ability to multitask and prioritize responsibilities effectively.
  • Excellent communication and interpersonal skills, with the ability to interact professionally with diverse stakeholders.
  • Knowledge of substance use disorder-related issues, public health principles, and evidence-based practices.
  • Proficiency in Microsoft Office Suite and experience with database management and digital communication tools.
  • Commitment to diversity, equity, and inclusion, with a passion for promoting health equity and social justice.

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
Perelman School of Medicine

Pay Range
$51,824.00 - $63,000.00 Annual Rate
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

  • Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  • Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  • Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
  • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
  • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay

To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/Presbyterian-Medical-Center/Volunteer-and-Outreach-Coordinator--Department-of-Emergency-Medicine-_JR00090239

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