Patient Services Specialist-Student Health Services

Lubbock

Patient Services Specialist-Student Health Services

37236BR

Position Description

This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.

Org Level 7

513201 - Student Health Services Lbk

Org Level 1

Texas Tech Univ Health Sciences Ctr

Campus

HSC - Lubbock

Department

Student Health Services Lbk

Major/Essential Functions

Student Health Services at Texas Tech University is the on-campus medical care clinic exclusively for Texas Tech students.  The mission of Student Health Services is to proudly provide compassionate, high-quality and accessible healthcare to Texas Tech students.

The Patient Services Specialist will help support the mission of Student Health Services by: 

• Supporting the success of the department by verifying and researching various insurance tasks generated by our registration software.
• Serving as the initial impression of our clinic by greeting patients with compassion, enthusiasm, and respect.
• Providing education to patients on our services.
• Listening carefully to patient needs presented face to face or over the telephone and communicating clear and accurate information in response.
• Attending Red Raider Orientation (Freshman/Transfer Orientation) and representing Student Health in a professional manner.
• PSS have additional leadership duties as determined by the PSS Supervisor and will be expected to mentor and train PSS to meet departmental goals and initiatives.

Student Health Services is an exciting place to work.  It is a fast-paced, team oriented environment where patients always come first.  It is critical for the Patient Service Specialist to demonstrate excellent communication skills, training ability, effective problem solving, and professionalism.  The Patient Services Specialist also must be able to keep calm under pressure and be comfortable working with Providers and nurses.

Required Qualifications

A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

Preferred Qualifications

Previous experience as a receptionist or in a similar role.
Clinic experience scheduling appointments.

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website.

Pay Basis

Hourly

Pay Grade Minimum

Salary commensurate with related education, experience and/or skills.

Pay Grade Maximum

Salary commensurate with related education, experience and/or skills.

Grant Funded?

No

Job Type

Full Time

Job Group

Information and Records Clerks

Shift

Day

Travel Required

None

Does this position work in a research laboratory?

No

Air Force Specialty Code

3A1X1, 4A0X1

Marine Military Occupational Specialty Code

0111

Navy Enlisted Classification Code

YN, HM

To view more information and to apply please visit: https://www.ttuhsc.edu/jobs/default.aspx

Jobs at the Texas Tech University Health Sciences Center. When inquiring or applying for positions at the Texas Tech University Health Sciences Center, please also reference AcademicCareers.com

Applicants with dual-career considerations can find university jobs such as professor jobs, dean jobs, chair / department head jobs, and other faculty jobs and professional and administrative staff employment opportunities at the Texas Tech University Health Sciences Center and at other institutions of higher education in the region on www.AcademicCareers.com

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